06-30-2017 02:24 PM
hi,
i posted a large expensive parcel from uk to usa on 20th june. i advised the seller it would likely be 2-3 weeks for delivery. she opened a case against me yesterday 29th june because it hasn't arrived yet. she has had tracking details which show the parcel is in her state. my concern is, ebay seem to always favor the buyer. 4 days is up on monday when the seller can escalate the case. i have already had my payment frozen. it was a large ammount and unless i pay it back i cannot buy using paypal. what will happen if ebay decide in favor of the buyer then i pay back the money and the item i sold is in USA? does the buyer have to pay me a second time or post it back to UK. Who wouls be liable for the return postage. it is a disgrace that ebay allow a buyer to open a case before the parcel is even late. i am well fed up.
07-03-2017 02:33 PM
hi everyone , buyer has closed the case and left excellent feedback so i am going to sleep well tonight. thanks to all who gave good advice. i will be better prepared in the future. special thanks to those who went to loads of trouble and went the extra mile to help me. 🙂