buyer return item not as original....

[clw$]

I sold two Nikon AF F/2.8 lens w/o autofocusing so that I list it as part or not working with no return. 

They were the high-end lens before but shared the same auto-focusing issue. 

One of the buyers, filed the return because he knew there is an exception, " not as described" under no return auction.  He described "1. Lens did NOT mount firmly to the camera. (lens has excessive free play at the camera mount0, 2. Focal length rings binds up while turning, and a load baring sound presents itself. ..." 

Okay, He did admit the focal length rings still worked and the listing picture showing the aperture was at a minimum open condition. I received returned lens today, and there is click sound inside because something falls apart already. The focal length rings DOESN"T bind up while turning because it is totally broken and can't be tuned. The aperture is at maximum open and of course, and the aperture ring is useless now. Yes, the buyer did disassemble the lens and destroy the lens totally. I have no idea to see if he took some parts which he might need inside because I am unable to disassemble it. 

I called ebay before and ebay favored the higher reviews(2000+) over me said I should list the other defect which the buyer described. Is this a joke? How could I know the buyer's preference for the "part or not working" item? I did receive people asked me questions and reply honestly while I listed these two lenses and this buyer didn't ask but file an unreasonable return.  

He and other buyers are interested in these lenses because they can be used as a manual lens or repair motor (parts around $130). That is why he and the other bought this lens. Now, after he failed to repair this lens and destroyed it,  I still need to refund him and took the 35 bucks shipping cost.  Very sad.  It is a fraud. It is not too hard to prove what I said because there are always some flakes shed, oil ....of human skin along with fingerprint to find inside. The screws on the mount of the lens are very loose already....... How should I do?

[sam9876]

Issue a full refund.

[second-chance-sa1es]

Dont know what to tell you.....thats pretty terrible.

Only information I can share is to say that when you list something, make sure that you list very very detailed lists of what is or is not broken. You can certainly always appeal and see what happens but thats pretty much the only recourse you have.

As a relevant side note, its pretty likely that they favored the buyer because they were the buyer and because its a 'your word vs his' situation, and not because of feedback.

[luckythewinner]

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It is not too hard to prove what I said because there are always some flakes shed, oil ....of human skin along with fingerprint to find inside.

It is impossible to prove, because eBay has no way of knowing what you shipped or what the buyer received. There is no way eBay is going to send an investigator to your house and the buyers to check your fingerprints or check for flakes of human skin and do a DNA match.  

ebay favored the higher reviews(2000+) over me

EBay did not favor the buyer over you because of "higher reviews", they favored him over you simply because he was the buyer. 

[clw$]

Reason? I don't think it is a good thing to encourage buyers in this way. I’ve never had a request for a return like this on anything I’ve sold on eBay for over 18 years. I did learn two things this week. The buyer can return anything with the reason "item not as describe" even if it is parts, as-is, or no return accepted because you always can find the other defect seller doesn't list. 2. The buyer can take or change the parts or something inside that he needs and return because it might be very tedious jobs to prove a buyer's wrongdoing.

[sam9876]

If you don't issue a full refund, eBay will do it for you and give you a defect.

[antony194]

It seems that the buyer really knows how to manipulate the system. There is always a way to say the item is not “as described”. Don’t be discouraged by that buyer. I believe most of the buyers are honest at least based on my experience.

[tunicaslot]

First - never use the product catalog when listing an item for parts or not working as the catalog information states it autofocuses which is contradicting what you are saying in the listing. The buyer may have purchased knowing he could fix the autofocus - but then saw that there were problems with the mount - which was not described in the item description.

That said - buyers too check feedback and can see that you rarely sell on the platform and know you may not be up on all the policies - thus an easy mark - when you are selling high value items. I'm really sorry this happened to you.

The best you can do is refund - then report the buyer to Ebay for returning the item not in it's original condition. You can then call Ebay and see if they will at least refund you the return ship cost.

[purtynailz]

If it took you 18 years to learn this I think that is a pretty good run.

[castlemagicmemories]

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@purtynailz wrote:
If it took you 18 years to learn this I think that is a pretty good run.

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I agree!

[movado000]

It's unethical to step on someone's unfortunate to establish your height. Be careful about your everyday in 2019, you might also learn something you don't know and don't want to know on that day of 2019. or later?

[movado000]

It's unethical to step on someone's unfortunate to establish your height. Be careful about your everyday in 2019, you might also learn something you don't know and don't want to know on that day of 2019. or later?

[castlemagicmemories]

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@movado000 wrote:

It's unethical to step on someone's unfortunate to establish your height. Be careful about your everyday in 2019, you might also learn something you don't know and don't want to know on that day of 2019. or later?

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You don't understand that people are praising your run here.  No one is 
"stepping on your unfortunate" in any way and the caution you express is not needed.  No one is "establishing their height", either.

The statement said that if it took you 18 years to learn this, you had a pretty good run.  That means it took you a long time to have a bad situation like this happen and that is a good thing.

Hope this helps.

[clw$]

I did report for returning the item, not in its original condition. Ebay let me upload a declaration form with signature.

Before I signed, I went through the whole thing with buyer's first message regarding malfucntion about the electric error of lens. I didn't notice it because I was stunned and didn't read his message all. He lied at the first. I checked and took some photos before I listed the lens. These photos have correct EXIF data from this lens. This buyer intended to do wrong things at the very first place in my opinion. 

[clw$ · Accepted solution]

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@tunicaslot wrote:

First - never use the product catalog when listing an item for parts or not working as the catalog information states it autofocuses which is contradicting what you are saying in the listing. The buyer may have purchased knowing he could fix the autofocus - but then saw that there were problems with the mount - which was not described in the item description.

That said - buyers too check feedback and can see that you rarely sell on the platform and know you may not be up on all the policies - thus an easy mark - when you are selling high value items. I'm really sorry this happened to you.

The best you can do is refund - then report the buyer to Ebay for returning the item not in it's original condition. You can then call Ebay and see if they will at least refund you the return ship cost.

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1. There were no problems on either the mount or else, but the buyer made problems after he tried to fix it.

2. I finally understand why buyer raised these problems at the first because these problems were made by him; I did test the lens and took some photo either AUTO-Focusing or manual with EXIF data from the lens itself (I still have these photos); however, the autofocusing stopped unexpectedly so that I listed as parts or not working condition. 

3. I don't think it is a good thing to tolerate this kind of buyers here. Some buyers will learn how to use the system land another seller will be the next.  

4. I didn't refund him but report the buyer.