below standard performance fee are still being charged even after my seller level has improved

[wanderinglittle]

My seller level has improved to top rated, but I am still being charged for the below standard performance fee. Could anyone please give me some suggestions or hints?

Thanks!

[buyselljack2016 · Accepted solution]

If that happened with the June 20th eval, I believe that carries until the end of the month. July 1st sales should not be assessed the fee.

[theteamsetguy]

I believe you will have to wait until July 1st to get out of the penalty box.

just hang in there. 

[ebooksdiva]

Seller performance reviews are done on the 20th of every month. That being said you should see a reduction in your fvfs after your Seller performance is evaluated on July 20th. 

[slippinjimmy]

If you Dashboard now says "If we evaluated you today" it means that on your next evaluation (July 20th) you will be TRS (or Above Standard).

Evaluations happen on the 20th of the month, after the 20th it changes to show what your rating will be on the NEXT evaluation.

[wanderinglittle]

Thanks every one for the reply. Yes, I called the customer service, and was told that I need to wait until the end the month for the penalty to be removed.