Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Buyer did not get the item. USPS Status shows the item is delivered

Hello I sold my Garmin watch on ebay recently. The buyer is saying he did not receive the item. I did check the tracking status and it shows item is delivered. With status "Delivered individual picked up at postal facility." What should i do as a sel...

Bid retractions Is Bid shielding still a thing?

Other bidder nibbles away at my bid and retracts an outrageous high bid. He's at $6.01 and nibbles away till he passes my $15.51 bid by bidding $1402.00 (Of all things) I don't care about being outbid, That $1402.00 bid bothers me. Whole deal is wier...

I had a preorder item removed as a violation when I had it listed as presale shipping in 10 days..

I just got this message from ebay:Your listing didn't follow our Presale policy. Presale listings must clearly state “presale” in the title and description, and guarantee that the item will be shipped within 40 days of purchase...Go to the listing pa...

Hacked EBay account

Had my eBay account hacked. Hacker got into my eBay account and refunded 3 buyers for over $800 then asked the buyers for a different method of payment. All the buyers got the items plus their money was refunded by the hacker. I have 4 calls to eBay ...

Problem - Listings are not being saved correctly - changes to fonts, spacing, bolding, etc

I've been having a problem lately where the listings I create are not being saved correctly and when they're uploaded to eBay's platform and assigned a listing number the appearance has changed. The problem has happened on and off over the past month...

Resolved! Is this unethical?

I usually reach out to and/or refund and/or re-ship when a customer's package is returned.Last night I found 2 packages that were returned to sender (for whatever reason) months ago.I never reached out to the buyers.The buyers never reached out to me...

Resolved! Blurry Packing Slips

Just recently our eBay generated packing slips have been printing blurry (see photo below). When viewing them on-screen, they look perfect. We print from eBay's pop-up packing slip and have done so for a long time without issue. What I call the globa...

Uranium Glass Banned on eBay?

So customer who bought a tooth pick holder wants a return at my cost because I did not disclose that Uranium glass was dangerous to her pets. And seriously I think ebay is going to make me pay for everything. When was this banned? Why is there tons l...

Just today my listings had a 35 cent insertion fee

Was it possibly something I did??? Has anyone else experienced this, or am I being punished for something I did?

I sold a camera on ebay and regret it...

I sold a camera on ebay, but before i sent the packageI recorded a video for the package that i sent it, how did I pack it and i weight it(preventive reason).when the buyer received it they claimed that was missing items.The box that I sent was brand...

Partial shipping refund

If I refund a buyer partial shipping costs due to a combined shipping discount, will eBay charge me for this? What is the best way to charge a combined shipping cost to a buyer who purchases multiple items? Thank you.

The decline of ebay.

Is it my imagination that ebay continues to fix pre existing procedures that are not broken in the name of progress? I would love to join Elon Musk to investigate this issue. My only answer is it to continue their employment, when in fact they make i...

Resolved! Address longer than 40 characters

I am faced with having to re-do someone's shipping address because it is longer than 40 characters. This should be a requirement that Ebay places on buyers when they set up their accounts. This is especially troublesome for international addresses, a...

Resolved! Transaction Report

The last few years, I've been able to download a detailed transaction report to use for my taxes. I'm looking at the one I downloaded for 2021. and it has columns for the gross amount paid, the shipping cost charged, the fees eBay took, etc. I cannot...

Seller deduction means no Ebay fee refund?

Well, I just learned something today.I was annoyed that my buyer took his purchase (a tool battery) out of a sealed package, scuffed it up, and then returned it saying it didn't fit.When doing the return, I selected an 8% deduction, stating that it w...