bad feedback

[intsupermai46]

The size of the product is 70 * 70cm, which is clearly described on the page. Is it reasonable for customers to give bad comments on the reason of inappropriate size? If the customer initiates a return, we will accept it. However, the customer neither initiated a return nor contacted us, but gave a negative evaluation. I don't think it's fair to me. I hope you can help me solve this problem.

[ckimodog]

@intsupermai46 

You're in China and you are drop shipping from the US in California.  How do you know that's what the customer actually received since you yourself did not ship the item and have no proof as to what the buyer received?  Your vendors may have made a mistake and sent the wrong size.  Also, many people do not use the metric system here in the US.  I would contact my vendor who shipped the item from the US and discuss the problem with them.  That way they won't make the same mistake again.

This is the downside of drop shipping.  

[doug_5857]

Drop shipping from anywhere is a prescription for getting your young account suspended or restricted. You should stop NOW and sell your own stuff that you have in your hand. If not you will be done soon. 

[richard1rst]

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@intsupermai46 wrote:

The size of the product is 70 * 70cm, which is clearly described on the page. Is it reasonable for customers to give bad comments on the reason of inappropriate size? If the customer initiates a return, we will accept it. However, the customer neither initiated a return nor contacted us, but gave a negative evaluation. I don't think it's fair to me. I hope you can help me solve this problem.

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The only negative I see that you received makes comment about the color, not the size.

There is a neutral (not negative) that makes the comment that it doesn't fit without mentioning specifically the size.

A solution:

Please understand that here in the US many people are woefully ignorant of metric sizes and measurements. I would suggest that if you wish to include metric for the rest of the world that you ALSO include U S dimensions (inches).

It is unlikely that you will get the negative removed and the neutral has no affect on your feedback percentage.