eBay

mahin-2083 · ‎08-10-2022

my account is restricted.

I have not knowingly done anything wrong. but my account is restricted. can I get my account back ? and how can I get it ?

dhbookds · ‎08-10-2022

What does the email from ebay say? quote it exactly. A restriction is not the same as a suspension, so we need to see what it says........

ckimodog · ‎08-10-2022

@mahin-2083

Hi-

Did you link your bank account to Payoneer? Did you register your account with your country of Sri Lanka as a business? Did you retain a business license from your country? Did Ebay send you an email saying that you are approved? If not, this is what you need to do.

It can take weeks to be approved from Ebay. You cannot just decide you want to sell something and then try to sell it. There are requirements and protocols for all sellers.

See if my suggestions can help you. Complete all of it and soon you'll be ready to sell.

Good luck.

mahin-2083 · ‎08-10-2022

We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone.

Here’s what you should do
Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 7 days, your account may be at risk of being suspended.

dhbookds · ‎08-10-2022

so did you do what they told you to do?

mahin-2083 · ‎08-10-2022

I got permission to sell from eBay And I sold a few items But now my account is restricted

mahin-2083 · ‎08-10-2022

yes i did but they send this to me

"Thank you for contacting us regarding query. My name is Muriel and I would be assisting you today.

After reviewing your account thoroughly I can see that your account has been restricted.

I am saddened to inform you that, this restriction is permanent. You will not be able to participate in any activities on eBay. In addition, any other accounts that you own, or that are associated with this account, will also be restricted.

While we know this isn't the response you wished to receive, there is no further opportunity for appeal on this decision.

Building a trusted marketplace is our first priority. As such, we suspend any account that poses a risk to that trust. Your account has been restricted because the pattern of activities we have witnessed present a risk to our eBay community.

For security purposes we cannot give you the exact reason about why your account was restricted. But please know we do not take these decisions lightly.

Hence, we have determined that it is in our mutual best interest to part ways. We regret any frustration or inconvenience this matter may cause you.

We appreciate for your patience and seeking your co-operation in this matter. Be safe and healthy!

Kind regards, "

ckimodog · ‎08-10-2022

They told you to contact them. That's what you need to do. This is the best way to see what the issue is at hand.

Good luck.

Anonymous · ‎08-10-2022

@mahin-2083 wrote:
yes i did but they send this to me

"Thank you for contacting us regarding query. My name is Muriel and I would be assisting you today.

After reviewing your account thoroughly I can see that your account has been restricted.

I am saddened to inform you that, this restriction is permanent. You will not be able to participate in any activities on eBay. In addition, any other accounts that you own, or that are associated with this account, will also be restricted.

While we know this isn't the response you wished to receive, there is no further opportunity for appeal on this decision.

Building a trusted marketplace is our first priority. As such, we suspend any account that poses a risk to that trust. Your account has been restricted because the pattern of activities we have witnessed present a risk to our eBay community.

For security purposes we cannot give you the exact reason about why your account was restricted. But please know we do not take these decisions lightly.

Hence, we have determined that it is in our mutual best interest to part ways. We regret any frustration or inconvenience this matter may cause you.

We appreciate for your patience and seeking your co-operation in this matter. Be safe and healthy!

Kind regards, "

Sounds like they've made their decision

fab_finds4u · ‎08-10-2022

They're not going to tell you the reason because it doesn't matter since it was a reason that caused an immediate suspension. You must have been drop shipping from China, The Counterfeit Capitol of the World, and items were out of stock or they were counterfeit name brand items. Or you could have been violating the duplicate listing policy I see a lot of new Sri Lankans violate, or perhaps you listed items before eBay sent you an email saying you're all set to sell. Maybe you made a listing and said you only accept Payoneer or you only accept PayPal. Maybe you were offering International shipping before 90 days and having 10 feedbacks for selling. All of those reasons can get you canned.