account restricted again, innocent again, here is the proof

[simplecellunlock]

brian.t@ebay

sorry I tagged you directly but I do not know any other admins on here and you were involved last time so you are familiar with me being railroaded by ebay when I am innocent, and watched me prove my innocence last time...so here goes.

eBay is at it again and so close to the holidays!

I was handed down another restriction, this time a more serious one for 7 days...and again I am innocent.

Here is the email I received a few hours ago, sorry about delay in posting this but it took me hours to find the two incidents that ebay spoke of.  From the beginning;

Below are the details where the activity occurred:
182830976628 - SAMSUNG Galaxy S6/Note 5 FRP/Google Account Bypass Removal Service Android 6 & 7
182830896934 - UNLOCK SERVICE FOR SPRINT SAMSUNG GALAXY S8 G950U & S8+ G955U INSTANT!!!!!

 

=============================

I managed to track this down to 2 buyers, and what would you know?  Can you guess it even though I already said it?  Yep I am innocent.  

Let us start with the item # 182830896934 on Dec 12, 2017.

Buyer sent me message at 14:38 on 12/12/2017 providing Team Viewer connect information, I connected to buyer's PC...unlocked the 2 phones she had that I was capable of unlocking and then accepted payment.  

Why am I getting in trouble for this?  There is a very clear track record of buyer paying and placing 2 orders within 15-20 minutes of this message being sent!  

The only thing I can think of is her saying "i have 5 screens" but as you can see she said she only had 2 phones.  By 5 screens she meant 5 screens on her work computer to which I was connecting, and when I connected it was confusing getting everything I needed to work with, on the only screen team viewer let me see on my single monitor setup.  Still though, she clearly says 2 phones, and she paid for 2 items....

=====================================

now onto the next issue in the offending email which is item number 182830976628.

This one is very clear.  He had a new security phone in which I was unable to unlock and I refunded him.  The next day I came across a post in my phone unlocking forum that I thought would help me unlock his phone, so I reached out to him again, he said he still having issues,  and he provided me with his team viewer information.  I connected to his PC, failed to unlock phone, and we went along our seperate ways.  I NEVER ACCEPTED PAYMENT BECAUSE I FAILED TO UNLOCK PHONE!!!!   I REFUNDED BUYER!!!!!  I was not about to accept payment again, only to refund again if I failed.  I was doing service before payment.  I failed both attempts, so I did not charge buyer.  Simple as that.  

To prove I did not accept payment, I sent buyer a message about 25 minutes ago saying hey ebay suspended my account because they think I accepted payment off ebay and asked if he could please reply to confirm I did not accept payment off ebay.  And to remind buyer I did not accept payment off ebay I attached screenshots of our transaction and our transcaction history in paypal showing ONLY that one payment and the one refund, NOTHING ELSE!

you can check my outgoing messages to username that starts with "lour" to confirm the authenticity of what I am telling you here...oh wait its letting me attach images, i remove identifying information from images using mspaint.  erased his last name and beginning of his email.

So why do I have to keep proving my innocence when I am innocent?  But more importantly HOW do I get my restriction removed?  This is becoming ridiculous.

[simplecellunlock]

 on phone with ebay now.  and what would you know, the first representative immediately assumes that ebay made the proper decision and will not listen to what I am trying to tell her.  She just admitted that "but payment wasn't made" and yes it was the buyer placed order.  WOW why is everyone so quick to assume I am guilty and not help me.  Rep's won't even listen to my proof of innocence that I just spent 2 hours researching.  

I am on hold for her supervisor now.  Rep just came back to phone and said "we do not have an available supervisor FOR YOU" and she emphasized for you.

Seriously, why does ebay pay these people?  I have the flu and feel like **bleep**, this is the last thing I should have to deal with tonight.

[*eponymous*]

Your items are unsuitable for listing on eBay.

You're not selling a tangible item that will be delivered to an address, as proven by online tracking.

Digital items (you're selling a digital service) used to be allowed to be listed on ebayclassified.com, with cash as the only accepted method of payment.

Contact information is only allowed to be exchanged after a local pick-up listing for the buyer & seller to make arrangements for the pick-up.

[myescape]

you did not prove you did not accept payment thru pp or another way outside ebay.Once buyer paid you had their email to bill them directly-refunded makes that look a possibility

[simplecellunlock]

Your reply had absolutely nothing to do with the topic at hand.  In addition it is a service, not a good.  I follow ebay policy as I physically mail my buyers information pertaining to their issue. 

But thank you trying to hijack the thread.

[simplecellunlock]

@misfitfun

I attached an image showing ALL of our paypal history.  They made payment, they were refund.  There was not another transaction that was paypal direct...

The refund does not prove I am guilty, but the screenshot proves I did not accept payment afterwards as you can see that is a search for ALL transactions by that email.  

[bubbleman2010]

What was your restriction for? Selling items not allowed or taking payments outside ebays system?

[best_vintage_photos]

Good luck dude. I hope you can find an intelligent rational person to speak with. Just keep on trying until you get one. You need to get this worked out with ebay somehow because the next time could be as much as 30 days. That would not be good.

[d-k_treasures]

I wouldn't think it's not allowed, considering that they are listed in a specific category set up by ebay, of which there are 16000+ listings(13000+ US only):

• Specialty Services
• >
• Other Specialty Services

[bubbleman2010]

DK most times they tell you what the suspension was for. Seeing as they are all touchy feely about offsite payments I'd guess that one....

[simplecellunlock]

I was dinged for "accepting payment outside ebay" even though I NEVER did.

Supervisor Daniel JUST cleared me!  2.5 hours on the phone and he came back and said, "you're right Sarah, wow, you're innocent again."

Take that ebay automated suspension algorithim!

However he personally cannot lift the restriction, he has to submit a request to have it lifted with his notes of his research BUT he notated my account that I was NOT guilty of all ebay charges levied against me.

sarah proving ebay wrong 2/2

ebay automation failing sellers also 2/2

CASE CLOSED!!!!

BUT there is another issue, why are sellers getting dinged like this when they're innocent?!?

[gramophone-georg]

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@simplecellunlock wrote:

I was dinged for "accepting payment outside ebay" even though I NEVER did.

Supervisor Daniel JUST cleared me!  2.5 hours on the phone and he came back and said, "you're right Sarah, wow, you're innocent again."

Take that ebay automated suspension algorithim!

However he personally cannot lift the restriction, he has to submit a request to have it lifted with his notes of his research BUT he notated my account that I was NOT guilty of all ebay charges levied against me.

sarah proving ebay wrong 2/2

ebay automation failing sellers also 2/2

CASE CLOSED!!!!

BUT there is another issue, why are sellers getting dinged like this when they're innocent?!?

---

Sorry, but my money says case NOT closed and your restriction will never be lifted. "Daniel" told you what you wanted to hear to get you off the phone.

Sorry.

[bubbleman2010]

If you were cleared of all charges the first time the suspension timeframe would have reset,but you were handed a 7 dayer. If you're cleared of all charges again and go back to full speed ahead you'll probably be branded a pest and it will bypass the 30 day and hand you a lifetime. You're dealing in a area that ebay is hot about and its easier to color you gone that try and look at the situation. Spending 3 to 4 hours solving ebay customer service problems on $10.00 merchandise is not time well spent and they'd be money ahead to send you packing....

[simplecellunlock]

@gramophone-georg

Orders are starting to come in again.   It was busy all day, but the second that restriction message came in ALL orders stopped.  Then I just got 2 in a row about a minute ago, I think the restriction is removed since I am getting orders again and my items are apparently showing back up in search.

[mistwomandancing]

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simplecellunlock wrote:

@misfitfun

how can you be that dense?

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NOT a good way to gain any sympathy, helpful suggestions and directions to resolve your problem, or even much concern about this difficulty you face!