a possible discrepancy???? account restricted

[steelers6779]

Hello i recieved this email and in my message box on ebay today. ive been selling on ebay for a while now and with covid going on i am getting worried about not getting a timely reply from ebay.  i have also have paid all my inovices etc. any help is great thanks here is a copy of the email

Hello steelers6779,
We understand this may be inconvenient, but we’ve identified a possible discrepancy with the information provided at registration and need your assistance. Until we're able to resolve this matter, your account will remain restricted and you will be unable to buy/sell items, or engage in member-to-member communication.

To help remove the restriction, please provide a color image of your passport. If you do not have a passport readily available, please provide an alternate government-issued ID (front and back).

Go to the following secured link to upload your document:
https://ocsnext.ebay.ca/ocs/mudcwf?deptName=GSS

Here are some things to keep in mind:
- Please make sure that your submitted documents are current, valid, readable, and unaltered.
- Your name should be visible and match your current eBay account registration information (name and address)..
- It may take up to 3 business days to review your information.
- Any subscriptions you have are canceled, and you will have to reapply for them after the restriction has been removed.
- Do not make any changes to your account until this matter is resolved.

Thank you for your cooperation in resolving this matter as quickly as possible.

Thanks,

eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

eBay Document ID: 84441199002

[dhbookds]

Not sure what you are asking..........They tell you what to do and say it may take 3 business days......  I don't think there is any way to hurry that along.......

[lightlily_arts]

Unfortunately there has been a surge of new sellers on eBay and reports of accounts being hacked.  But wait and see what others have to say as I haven't experienced anything like this.

[bar-29368]

really? Passport? I'd tell them to pound sand.

I'd also be calling to check it's a legit ebay message

[x9c79]

I got this message (you commented on my post), I submitted the documents at least 6 times and I called them once, took probably 3-4 months before they unlocked my account.

[a_c_green]

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@bar-29368 wrote:

really? Passport? I'd tell them to pound sand.

I'd also be calling to check it's a legit ebay message

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They're looking for any gummint-issued ID; it doesn't have to be a passport. (I would thought a driver's license would make more sense to ask for, but that's just me.) The link in the message does in fact go to eBay Canada.