I have a buyer that I believe is using a freight forwarding service but will not admit to doing so. Their profile location is listed as Honduras but I am only shipping to domestic US. The tracking information shows that the package was delivered to zip code 33195, but the zip code on the buyer's information is 33166. The buyer says because of this difference, they have not received the item and deserve a refund. I did not edit the address at all and used the label purchased through and provided by eBay. I did not receive any warnings about the address being a problem and did not edit it at all. I have called customer service and they said they cannot do anything until the request has been escalated. What are my options?
