You've MADE A SALE! (No I haven't)

[liawrig.nq8rdwqa3]

How many of you+ got an email from EB:  "You Made a sale" followed by "your buyer hasn't paid"?  Please if the gods of EB read this message, stop sending us email about making a sale when we haven't bec. the buyer hasn't paid!!!

How about "your Sale is almost finalized".....anything but You made a sale.

Now I have to wait and wait and wait for payment.  The last time I got that email the buyer didn't pay and had to be cancelled.

[pastumpy · Accepted solution]

Be sure to list your BIN items with "immediate payment required."   It's located under  'Preferences, Payment Managed by eBay.  "  Auctions are a different matter.

[theteamsetguy]

Not me it is very rare for me to get a non paying buyer. I get a couple of cancellation request every month. No biggie I just cancel and move on since my cancellation rate is less than one quarter of one percent. 

[richard1rst]

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@liawrig.nq8rdwqa3 wrote:

How many of you+ got an email from EB:  "You Made a sale" followed by "your buyer hasn't paid"?  Please if the gods of EB read this message, stop sending us email about making a sale when we haven't bec. the buyer hasn't paid!!!

How about "your Sale is almost finalized".....anything but You made a sale.

Now I have to wait and wait and wait for payment.  The last time I got that email the buyer didn't pay and had to be cancelled.

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Well, let's see. In strict accounting terms you HAVE made a sale. Inventory has been converted to accounts receivable.

If you don't like wait and wait and wait for payment  then make all your listings Immediate Payment

And you never cancel a sale for non-payment. You lose your FVF and run the risk of a defect depending on your choice of cancel.

Click "buyer didn't pay" and let eBay cancel it for you. Then you get your FVF back.

Learn the rules and customs.

[earthdreamer]

Click "buyer didn't pay" and let eBay cancel it for you. Then you get your FVF back.

Please, where do I find this "buyer didn't pay" button?

I have looked everywhere that I could find.

Thanks. 

[richard1rst]

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@earthdreamer wrote:

Click "buyer didn't pay" and let eBay cancel it for you. Then you get your FVF back.

Please, where do I find this "buyer didn't pay" button?

I have looked everywhere that I could find.

Thanks. 

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https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=12&pos=1&que...

One minor change. The page refers to 4 days, it has since been shortened to 2 days,

[earthdreamer]

So, I still need to click on the dropdown option of "Cancel Order", and then choose "Buyer didn't Pay"?

I have automatic cancel set to 7 days, but it has now been 10 days, and still no payment.

However, I did send the buyer another invoice a few days ago, so does the count restart from that date again?

Sorry, I have never had a non-payer in 24 years, so this is new territory for me , and I certainly do not want to risk a defect. 

[pjcdn2005]

@richard1rst 

Where have you seen that it has changed from 4 to 2 days?

[pjcdn2005]

I think that the counter does start again once you send an invoice.  If you aren’t seeing the buyer didn’t pay option you might have to temporarily turn off the automatic cancellation in seller preferences.

[earthdreamer]

So if I do see the "buyer hasn't paid" option, it is now safe to click on that ? 

Thanks. 

[richard1rst]

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@pjcdn2005 wrote:

@richard1rst 

Where have you seen that it has changed from 4 to 2 days?

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The question revolves around "IT". It used to be that you had to wait 4 days before you could file a Not Paid dispute, then 4 more days to close it out.

I can not quote chapter and verse but I do remember that some time ago eBay changed it so you now only have to wait 2 days to file but still 4 days to close it out.

[pjcdn2005]

It changed to 2 and 4 quite a few years ago. In the last year or so it changed again.  Now there is no ‘dispute’ to file.  If a buyer hasn’t paid after 4 days the sale can be canceled right away. 

[chapeau-noir]

@earthdreamer   Just mentioning, since you haven't had problems with non-payment before, in future, you can automate your non-paying process (oops - unpaid item process because the items, you know, are supposed to pay for themselves) here:  Unpaid Items.  And set your time preferences (4 days to 30 days - in your case you use 7 days which is the next increment up from 4 days) here. 

This way, if you have someone who does not pay, you don't have to do anything (sending an invoice is not necessary unless you're doing a combo order - eBay already does that) and just let the process close out the UPI in whatever days you set and give the non-payer a strike.  Many sellers have their buyer preferences set to exclude buyers who have had 2 unpaid strikes in a rolling 12-month period.  You can do that here.

[mtgraves7984]

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@richard1rst wrote:

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@pjcdn2005 wrote:

@richard1rst 

Where have you seen that it has changed from 4 to 2 days?

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The question revolves around "IT". It used to be that you had to wait 4 days before you could file a Not Paid dispute, then 4 more days to close it out.

I can not quote chapter and verse but I do remember that some time ago eBay changed it so you now only have to wait 2 days to file but still 4 days to close it out.

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Current policy is that the buyers have 96 hours to pay. At 96 hours plus one second a seller can cancel citing 'Buyer didn't pay' and are free to relist immediately. Overall, the change eBay made makes for a quicker relist. The UI strike is cream.

[earthdreamer]

@chapeau-noir  Thanks, I have got it set to autmatically cancel an order after 7 days, but I only set that preference after that unpaid order was already made, which probably explains why nothing happened.

After reading all the nightmare suspensions for defects on this forum, I am just a bit paranoid about this whole cancellation thing. 

Now that the "buyer hasn't paid" option comes up under Cancel Order, I feel relatively safe to click on it. Might wait another day just to be sure...