Wrong Prices Displaying in Sold Comps

[katbuzzco]

My sold listings are coming up in eBay's sold search with the wrong sold price.  In some cases, it's showing the original listing price as the sold price with no strikethrough even though I took an offer for less. For example, it's showing $69 with no strike-through, even though I took and offer for $47.  In other cases when I accepted an offer, it did show a strike-through in the price. 

When I look in Product Research/Terrapeak it shows the correct sold price but I prefer to research sold comps in search over Product Research because the search interface is more flexible but there's lots of bad/inconsistent data. As a seller, I need accurate data to make good decisions about pricing and inventory purchases.  If a sold is showing a sold price of $1000 with no strikethrough we assume that means it sold for $1000 but it seems like it could have sold for $200 and the only way to find out would be to check Product Research. 

Why is the strikethrough not applied consistently to listings that sold on offers?  

[susanb1872]

As far as I know, the strikethrough will only appear if you advertised the item as "Best Offer". If a buyer randomly emails you with a offer, the original price will remain.

[sin-n-dex]

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@katbuzzco wrote:

My sold listings are coming up in eBay's sold search with the wrong sold price.  In some cases, it's showing the original listing price as the sold price with no strikethrough even though I took an offer for less. For example, it's showing $69 with no strike-through, even though I took and offer for $47.  In other cases when I accepted an offer, it did show a strike-through in the price. 

When I look in Product Research/Terrapeak it shows the correct sold price but I prefer to research sold comps in search over Product Research because the search interface is more flexible but there's lots of bad/inconsistent data. As a seller, I need accurate data to make good decisions about pricing and inventory purchases.  If a sold is showing a sold price of $1000 with no strikethrough we assume that means it sold for $1000 but it seems like it could have sold for $200 and the only way to find out would be to check Product Research. 

Why is the strikethrough not applied consistently to listings that sold on offers?  

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If you have "best offer" and they make an offer that you accept, it should show a strikethrough.

If you have the item listed for a price and "send offer" to "eligible buyers" and they accept your offer, then no strikethrough and original price will show.

C.

[impossible_objects]

I can vouch for my Best Offer sold listings not showing a strikethrough even though I accepted an offer.  This has been going on for a while.  The OP is correct, it's an issue. 

[impossible_objects]

"if you have "best offer" and they make an offer that you accept, it should show a strikethrough."

Welp, it doesn't.  Hasn't for about a month or more now.  I accept offers every day on Best Offer listings and the sold comps show full price sales, with only a minority of the Solds as exceptions showing a strikethrough. 

The OP is correct.  Thi is a strange glitch happening and it's recent.

[chariot_badges]

There is a LOT of things going sideways at this site.

It's getting worse as time goes on.

The decay continues.

I did some database work yesterday ... the stuff coming up on keyword searches was amazing. 

I wonder how long it will last.

[lacemaker3]

eBay has never shown the best offer price in sold search results. Presumably, this is because many sellers do not want buyers to know how much of a discount they are willing to give, on best offers. It has become more and more difficult, over the years, to find out what an item actually sold for, when offers are involved.

If an item has sold to a traditional best offer, the original asking price is shown in the sold search results with a strike-through. The actual selling price, the accepted offer, has never been shown in the sold search results.

If an item has been sold to a private offer (sent by the seller to a buyer) then there is no strike-through (never has been one in this situation).

For example, this is one of @katbuzzco's recent best-offer sales. It shows the original asking price of $58.00, with a strike-through. It does not show the actual selling price, the accepted offer, anywhere except in Marketplace Research, which shows it was $40.00.

There  used to be some work-arounds that allowed you to figure out what the best offer price, but they have been disabled within the past year or two. Now Marketplace Research is the only way left, AFAIK.

Either way, the actual selling price when an item has been sold with an offer, has never been shown in the sold search results, and as I said before, that is probably to protect information (on accepted discounts) that many sellers do not want to be available to buyers.

The only way to find out how much an offer selling price was, is by finding the item in Marketplace Research, which is only available to user accounts that have activated the seller dashboard (i.e. selling accounts). That way, presumably, most buying-only accounts will not be able to see how much of a discount was involved.

Marketplace Research is intended for sellers to research past selling prices. Sold-items search is not intended for that purpose, and is not very suitable for that purpose.

[impossible_objects]

Literally nobody in this thread is saying that Best Offer sold comps used to display the actual accepted offer price.  We all know how it works.  Why did you type all that out?  Did you not understand the problem?

The issue is that sold listings for items sold to buyers who made an offer that the seller accepted, are no longer displaying the sold price as the original price with a strikethrough (to indicate that it in fact did not sell at full price.)  Nor do these listings say "Best Offer Accepted" like they all used to in the event an offer was accepted.  These sold listings look as if they were sold at full price, when the OP is saying (and I am corroborating) that in fact they were sold on offer for less than full price.  I have spoken to other friends IRL who also sell on Ebay and have checked their sold comps and noticed the same phenomenon.

Yeah.  Again - why did you think anyone in this thread was asking how to figure out actual sold price when an item shows a Best Offer strikethrough?

[lacemaker3]

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@impossible_objects wrote:

...

The issue is that sold listings for items sold to buyers who made an offer that the seller accepted, are no longer displaying the sold price as the original price with a strikethrough (to indicate that it in fact did not sell at full price.)  Nor do these listings say "Best Offer Accepted" like they all used to in the event an offer was accepted.  These sold listings look as if they were sold at full price, when the OP is saying (and I am corroborating) that in fact they were sold on offer for less than full price.  I have spoken to other friends IRL who also sell on Ebay and have checked their sold comps and noticed the same phenomenon.

...

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As I explained earlier, eBay does this intentionally. I also explained why the strike-through only shows on some listings.

Most of the time, people want to know what the actual selling price was. So that information was included to help other people who may read this thread in the future.

I hope this answer is short enough.

[trip98]

I have noticed that too and it is a bit confusing. The best way to your see your actually selling price is it took look at your completed orders in the seller hub.  If you use "in stock"  option in the seller hub and/or best offer,  accept offer, run a sale, mark down, take an offer, coupon, etc show-up in different ways in completed for the public to see

If you have the "in stock" option on your listings and the item sells, the sold item will not immediately show-up in your solds. When you manually end the listing the actually selling price will populate.

Also with "in stock"  with many available, when a item sells and 1 or more still available,  the sold item will show in completed as sold at full price even if you  sold it for less. I am okay with this because this allows you to still try and sell the item not at a discount.

I think eBay needs to sort this out.  I think some of  the inconsistency is to help the seller sell at higher price  after the seller sold for less.

[dhbookds]

@impossible_objects 
Why is the strikethrough not applied consistently to listings that sold on offers?

This was the original issue.........and Lace described the whats/why to my understanding......

What you may be missing is that some sellers do NOT want accepted offer prices shown to everyone (buyers), because it shows the acceptable % a seller may have taken on that particular item, which may lead a buyer to believe the seller will discount other items at the same %.........  the sale info is readily available to sellers in the Research area and that should suffice for researching sold prices. 

[lacemaker3]

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@impossible_objects wrote:

I can vouch for my Best Offer sold listings not showing a strikethrough even though I accepted an offer.  This has been going on for a while.  The OP is correct, it's an issue. 

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Yes, some listings that sell by best offer are not showing a strike through. I don't think anyone has disagreed with that.

Why is this an issue? What problem is it causing?