Wrong Ebay About Us Page Still Showing on All Our Listings

[pinballgurus]

I just noticed that all of our eBay listings are showing our old About Us information from before we changed our store name. How can we resolve this?

On our store page where you can change the About Us information, it is showing the correct information, but on our Store page and all our listings it is wrong and showing our old store information. I am sure it is confusing our customers. We did change our Ebay user ID a few years ago...

This is what is shows when we try to edit the About Us page from our store manager.

About Us (https://www.ebay.com/usr/pinballgurus?uc=profile&_tab=about)

"Pinball Gurus is located in the beautiful Pacific Northwest. We specialize in pinball machine service and repair, while we also design and manufacture pinball related products."

This is what it is showing when we look at the About Us page from our store listing and all the other listings we have. 

About Us (https://www.ebay.com/str/karmatradingcompany?_tab=about)

"Karma Trading Company, LLC is an online second hand store. We are located in the beautiful Pacific Northwest in Salem, Oregon and we are typically open Monday thru Friday from 8am - 6pm and ship daily.

Our website is located at:
www.KarmaTradingCompany.com

Our goal is to sell all the same kinds of items sold locally at the retail chains, but for a lot less money, and typically of better quality (often Made in the USA); and work together to reduce our impact on the only Earth we have.

OUR GOAL IS SAVING THE ENVIRONMENT ONE CUSTOMER AT A TIME!
WE ONLY SELL QUALITY PRE-OWNED ITEMS THAT MAY OTHERWISE END UP IN THE LANDFILL AND DO OUR BEST TO ONLY USE RECYCLED OR PRE-USED PACKING MATERIALS.
EVERY ORDER GETS A FREE STICKER AS DISPLAYED!
PLEASE HELP US SPREAD THE KARMA AND PLEASE SHARE OUR WEBSITE TO MAKE THE EARTH A BETTER PLACE FOR OUR CHILDREN.
Ebay: http://www.ebay.com/str/karmatradingcompany"

I have tried to contact Ebay support, but haven't been successful in getting this issue resolved. Thanks in advance!

[wastingtime101]

1. This page ( https://www.ebay.com/usr/pinballgurus?uc=profile&_tab=about ) is your userid's about page.

2. This page ( https://www.ebay.com/str/karmatradingcompany?_tab=about ) is your store's about page.

Which one do you want to edit? They are edited in different locations.

3. It is against eBay policy to include your off-eBay website address anywhere on your profile page or listings.

[pinballgurus]

We changed everything to the pinballgurus store, so I will need all the listings and the karmatradingcompany references changed to pinballgurus About Us information. Thanks for the reply!

[pinballgurus]

Thanks for pointing that out... I didn't see the tab that says "Tell your story" and that what was still the old information... You're awesome! Thanks!!!!!!!!

[pinballgurus]

I made the change, but I just checked my listings and they still have the old About information... I am hoping there is just a delay...?

[wastingtime101]

I don't know where, specifically, you're looking. Can you post a link or screenshot?

[pinballgurus]

If you scroll down to under the description it shows the old information still under my logo and store name.

1987 Williams “F-14 Tomcat” Pinball Machine Vinyl Drop Target Stickers/Decals | eBay

[wastingtime101]

I'm pretty sure that section pulls from your store's about page, which was just updated, so it's possible your listings will update on a delay after the changes index.

Go to that listing, click revise, then publish the changes. You don't have to actually change anything, it's just to force a refresh and re-index. I don't think it will make an immediate difference, but it's worth testing.

You can check your profile page, but I don't think that's the issue. To edit your userid profile instead of your store, go to this page: https://www.ebay.com/usr/pinballgurus?uc=profile  On the top right click "edit profile."

[wastingtime101]

Looks like this is resolved. Updating your store's about me page did the trick, it just took a little time for the site to index the change and populate it to all of your listings @pinballgurus .