mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@brightlightbookseller wrote:It's worth noting that eBay has changed the INR process and you can't edit the tracking info or reenter it if it shows delivered. I'm not sure if that applies if it shows RTS, but I wouldn't be surprised. That does change the classic advice on the boards here (which was true once, but no longer in every case).
Are you sure? I had an INR the last week of April and I was able to enter the tracking number.
@brightlightbookseller wrote:Did it show delivered already? I've been unable to change it if it was delivered, on mobile or desktop.
No mine was not delivered yet. It was stuck in the midwest.
Just so you know, I always use my Desktop or Laptop, I never use the mobile app.
@auntginnyj wrote:I guess I spoke too soon. Woke up this morning to find out the buyer appealed ebay's decision to side with me (seller) and he won. The funds for this transaction including shipping were refunded to buyer from my account.
First make verify if the funds came from your money or if Ebay refunded out of Ebay's pocket. Often times when something like this happens it is Ebay that foots the bill. If this was a low $$ value, Ebay will often just refund the buyer, but again from Ebay as you are covered under seller protection
Look at this link, on the right side and just verify the money was actually removed from your account.
https://www.ebay.com/sh/fin/summary
When you verify that the funds were removed from you, you need to contact Ebay. You want them to review the tracking and the messages between you and the buyer in Ebay. Also remind them that you are covered under seller protection since the buyer gave you a bad address.
Please let me know how this turns out for you.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
I am so glad they took care of it like they should have in the first place. The only part I find kind of funny is their statement "We have appealed this back in your favor. And, rest assured it cannot be appealed again." Now that is an easy statement for them to make because why would you appeal it again since you got your money back and Ebay can not pull the money back from the buyer, so there is no reason for the buyer to file an appeal. But instead of them saying that, they try to make it appear a bit differently that reality.
Again, I'm very happy they are taking care of you as they should.
@kalyoth wrote:Ebay is not perfect & sometimes does rule in the buyers favor even in this situation. Hence the 95%.
Every time ebay requests data be provided to it, the seller must provide it. ebay does not just "already have it". Failing to provide data during the process counts against the seller in this case & can result in the case being ruled in buyer's favor plus a strike upon the seller's account.
Did not have the experience you suggested. Might be best to inquire before making assumptions as "Assumptions are the mother of all ......."
Thank you for your response. I neither said or suggested that Ebay was "perfect". Nor did I say that Ebay doesn't get it wrong sometimes.
It is likely however that the member I was responding to did not receive any communication from Ebay for additional information. If the seller has posted that they did, I would have advised them to comply.
What I actually said was "I am sorry it seems as if you may have had a bad experience in a similar circumstance. But I've never personally experienced Ebay trying to force me to refund in a situation like this nor have I helped another member through a similar situation where that happened. You had an unusual experience, I'm sorry."
I'm not sure any of this matters anymore. Clearly you don't agree with me and that is just fine. I can accept that we all have our points of view. Fortunately the OP did resolve their problem and got their money back.
@luckythewinner wrote:
@auntginnyj wrote:Am I correct in saying I'll refund the purchase if and when USPS delivers the package back to me?
We cannot tell you when you will refund, because not all refunds on eBay are voluntary.
Wow, why the cryptic response?
But not to be concerned any longer as the OP was able to get their money back from Ebay.
