I have a long list of blocked buyers. As far as I am concerned, anyone who buys a product gets EXACTLY what they ordered, including detailed descriptions, and carefully detailed sizing information, and ample, excellent pictures, so there is absolutely no excuse. I don't sell "one-off" items, I sell items that I have hundreds, or in some cases, thousands of. So how is it possible that I could be at fault, when less than 1% of those items get returns?
Inevitably, the seller claims it was too big/small, or not as described, which, obviously, with a less than 1% return rate on identical items, is simply not true.
There's also the buyers that leave nasty feedback. Obviously, they don't want to do business with me, again. I'm happy to remove my listings from their screen.
I do make exceptions... Sometimes a buyer will contact me, before starting a return, or leaving feedback, and explain that they did not read the description correctly, or that, despite all the details in the listing, they mis-understood what they read.
Anyone can make a mistake, myself included. It's how we handle those mistakes that define the kind of people we are, and it's the lying, rude, nasty, and arrogant ones that make up my list. In about 7-1/2 years, that list has around 40 names on it.
Save yourself the hassle, and the money, and ban that guy. He's pulling some kinda scam, at your expense, and will probably keep doing it, until you take action to prevent it.
Good Luck!
