Would you block a repeat buyer for this?

[thefossildepot]

Have this repeat buyer who’s been buying from me for a couple years. Usually around 2 or sometimes 3 items a week most months. Higher priced items around $50-200. Yesterday he decided to open a return on pretty much half of the items he purchased within the last two months with the message “don’t want it” on every return. 9 returns all at once. Which is going to be a fairly large blow to my business. Some of these items were purchased nearly 60 days ago, some around a month ago, some just last week. Hard to believe he would wait 1 or 2 months to return items he didn’t like if that was really the case. Kinda seems like he probably found something else he wants to buy and figured out he could take advantage of free returns to get the funds. I have free returns enabled for better search placement. And I know getting rid of free returns would encourage false INAD. So nothing that can really be done there. I’ve made a lot selling to this guy. But not sure if the risk this buyer now poses is worth keeping this buyer. Would you block this guy? 

[nobody*s_perfect]

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@slippinjimmy wrote: ... Once the return issue is cleared up you can think about blocking ....

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They should be blocked immediately.

[nobody*s_perfect]

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@thefossildepot wrote: ... he decided to open a return on pretty much half of the items he purchased within the last two months with the message “don’t want it” on every return. 9 returns all at once. Which is going to be a fairly large blow to my business. Some of these items were purchased nearly 60 days ago.... Would you block this guy? 

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Yes, absolutely.  

[gurlcat]

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@vintagecraze50 wrote:

Right. I would be messaging this buyer and asking them what’s up with this.

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Same here.  I actually got a littler verklempt just reading this post, like it would not only be a devastating financial blow but also feel like such a slap in the face, and from someone I would have felt fondly about, up to that point!  I'm imagining with 2-3 sales per week in the past couple years (jeez that goes beyond the definition of "repeat buyer"!) ... I would think at least a few messages have been exchanged in the past, at least for logistics.  So heck yeah I would want to know WHY are they doing this to me???  

The first thing that actually came to my mind was that it's NOT them but someone else, like what @bennotbill said.  But who knows, if someone else has access to their account logins .... eek, maybe they really are a compulsive shopper, and maybe they died, and the family is just scooping up unopened boxes from roomfuls of them, returning as many as they can for the money.  That "don't want it" bit is way too cruel and copy-paste sounding to be anyone who actually dealt with the OP themselves.  

[redlinear]

If you can survive without them, yes.

[mtgraves7984]

I'd block that buyer so fast that my own head would spin.

[12345jamesstamps]

I would do as all separate returns so he has to mail each item days apart. Do not mail returns everything together.

Make the guy work to return them separately. The ones longer than 30 days for a return he needs to pay for shipping. Items open on a claim should be returned first...if not bought together...do not mail them together.

Make the buyer work to return items.

I wouldn't block buyer....that could get you negative feedback if he didn't do feedback and then decides to.

Buyer hate to have to reship items.

Items longer than 30 days MBG...maybe ask what's wrong and perhaps a partial refund. might work.

But don't get all worked all about it. Good luck.

[onefootflipper1]

I block people on the very first return request, unless the situation was clearly actually my fault.  The ebay customer pool is near endless. 

I have never had a "good customer" return anything. Every return I have ever had has been from a first time customer.

[inhawaii]

Wow you guys are a tough crowd!

[hartungcards]

" I message them telling them that they have excessive returns  and that we are blocking for a certain time period..."

Five years sounds about right.

[nobody*s_perfect]

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@12345jamesstamps wrote:

 ... The ones longer than 30 days for a return he needs to pay for shipping. Items open on a claim should be returned first......I wouldn't block buyer....that could get you negative feedback if he didn't do feedback

Items longer than 30 days MBG...maybe ask what's wrong ..

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The OP offers 60-day free returns. Their buyer didn't go through the MBG. They didn't say anything was wrong; they said they "don't want it".  

Making the buyer jump through hoops in the return process is at least as likely to earn the seller negative feedback, as blocking them would.

[hartungcards]

"Wow you guys are a tough crowd!"

I've said it before, and I'll say it again.  eBay is not for the faint of heart.

[12345jamesstamps]

"making the buyer jump through hoops"...also questioning the reasons for the returns with a number of emails can get a negative feedback(s)...but you know, somehow making the buyer jump through hoops would personally make it a happy day even if I got a negative feedback(s).

I didn't look at 60 day returns...missed that...and actually, that's crazy to offer 60 day returns unless one is trying to be an Amazon seller. LOL.

[12345jamesstamps]

It's the heat!....It's usually always nice in Hawaii.

[rileydone]

Oh my goodness! I, too, have several weekly repeat buyers and to have one of them, all of a sudden, do that many returns would be shocking. I believe, I would send a message and ask what is up with all of the returns. Their answer would determine how fast I would block them from future purchases.

[hartungcards]

" Their answer would determine how fast I would block them from future purchases."

So, you mean like in 10 seconds or in 5 seconds?