@soh.maryl wrote:
Have you read the (fairly) new way that buyers can handle NPBs? If the buyer has not paid within 4 days, the seller can cancel, using the reason "buyer didn't pay". Seller's FVF is refunded and buyer has a strike. It's my understanding that, for sellers who are enrolled in MP, this process happens automatically, although not sure, but probably someone else will come along and give us that information.
Whether it happens automatically or must be invoked by the seller is a setting inherited from the old Unpaid Item Assistant.
If you had the UIA set up to close out unpaid items automatically, then eBay will do the same thing for you automatically. In my experience, that happens exactly 4 days (96 hours, plus a minute or two) from the time of the unpaid transaction.
If the seller did not have the Unpaid Item Assistant activated previously, then he gets the option to manually close the unpaid item after four days. (Apparently this manual unpaid process is available beginning on the fifth calendar day, not just 96 hours plus one minute, according to some discussion with eBay people here.)
That's how the initial setting of the new Unpaid process was set up for each seller, so you may or may not have inherited the automatic handling up front, but regardless of that, you have the option to turn the new automatic cancellation On or Off as desired here:
https://www.ebay.com/Cancel/Preference/UnpaidPurchase
You can also exempt specific buyers from automatic cancellation on that page, such as if a buyer of yours requests a delayed payment.
