I'm planning on it happening again. Is there any reason why one would think it would be better this year? I had to go under the assumption that delays will happen again, and take measures accordingly.
Starting back in October, I began sending a message to every buyer asking for their patience on orders that may arrive later than either eBay's expected delivery date or that of the carriers. In the message, I also recommended to my buyers to be sure to do their online holiday shopping early enough to avoid receiving their purchases too late. This is especially important this year with the supply chain crisis for B&M stores, which in turn causes buyers to do more online purchasing - and more shipping as a result.
I told them that I ship out the following business day, and that when the items are turned over to the carrier, delivery timing is out of my control - so please remember this when it comes time to post positive feedback for me... funny thing, my feedbacks received, which had dwindled down to very seldom, started rising again as a surprising consequence -not bad!
So far, I have received many messages of thanks from my buyers. A proactive message really helps.
Cheers, Duffy
