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Why was I charged a Promoted Listing fee when nothing has been sold?

My bank account was charged a Promoted Listing fee, but none of my listings have sold. That should only be charged if a customer has viewed the listing and then purchased one of the listings.

Message 1 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

Are you enrolled in Promoted Listing Standard or Promoted Listings Advanced? 
Promoted listing standard you pay only when the item sells.

Promoted Listings Advanced is pay per click..you pay regardless even if your item doesn’t sell.

 

Message 2 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

And Promoted Listings Express for auction format listings is charged at the time you enable it / list your item. It's a non-refundable fee, even if your auction gets zero bids and doesn't sell.

Message 3 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

Your curtain rod brackets item 186121440848 was auction format, so likely this was a promoted listings express fee.

 

https://www.ebay.com/help/selling/listings/listing-tips/promoted-listings-express?id=5277

 

Fees for using Promoted Listings Express


Your Express ad fee will depend on the length of your auction-style listing and the category you select when listing your item. When promoting your listing, you will see the fee clearly stated before confirming your purchase, and will be charged immediately.

 

Express ad fees will be listed on your Transactions page within the Payments section in My eBay.

Message 4 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

EBay appreciates your kind donation. 

Times are hard.

And don't feel too bad.

You're not the only seller who fell for this " pay now and maybe, just maybe, you might sell something" scam.

EBay used to only make money when the "partnership" between them and the seller resulted in a sale. eBay took their cut, seller got paid, and everyone's happy.

Not anymore.

eBay is no longer in the business of assisting their sellers in selling merchandise. 

They're in the business of selling "sales" to their sellers.

It's scammy and pathetic, but it's what eBay has morphed into.

Good luck.

Message 5 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

Hi @neogrec19 

These days sellers need to read the fine print before listing.

Message 6 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?


@joliztoyco wrote:

EBay appreciates your kind donation. 

Times are hard.

And don't feel too bad.

You're not the only seller who fell for this " pay now and maybe, just maybe, you might sell something" scam.

EBay used to only make money when the "partnership" between them and the seller resulted in a sale. eBay took their cut, seller got paid, and everyone's happy.

Not anymore.

eBay is no longer in the business of assisting their sellers in selling merchandise. 

They're in the business of selling "sales" to their sellers.

It's scammy and pathetic, but it's what eBay has morphed into.

Good luck.


It just further shows how important it is for members to read and understand a policy BEFORE starting to use it.  Not all tools that Ebay offers is right for every seller, but fortunately we have a CHOICE.  For some sellers they work very well and for others not so much.

 

While I don't personally use them, that doesn't mean they are wrong for anyone else to use and I would not want to be part of taking away options from sellers that find them useful when all I have to do is to decline using them.  

 

Ebay has all kinds of different tools for seller on all kinds of subjects.  We each have to decide what works for each of us and what doesn't.  Use what benefits us and leave the other options alone.  It really is that simple.

 

You don't like it, don't use it.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 7 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?


@fashunu4eeuh wrote:

Hi @neogrec19 

These days sellers need to read the fine print before listing.


It isn't "fine print", it is plainly written in the Policy for the selling tool.  I could have missed something, but I've never seen an Ebay policy with "fine print".

 

I know you likely meant that to mean that the seller needs to read the policy before deciding to use any tool offered.  

 

I just wanted to be clear because "fine print" denotes trying to hide important info in literally the small print on a policy or some other form of written explanation.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 8 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

Snarky comments really don’t help. 

Message 9 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?


@neogrec19 wrote:

Snarky comments really don’t help. 


@neogrec19 

 

With all due respect, the truth shouldn't hurt. Learn to look before you leap. Good luck moving forward.

Message 10 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

They just got fined 3 mil for stalking and harassment. Get ready for a fee increase. 👍

Message 11 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

The imposition of eBay fees is severely impacting the platform and causing widespread harm to sellers globally. Instead of fostering a fair environment, these fees seem designed to exploit sellers, diverting a significant portion of their earnings while favoring customers. After dedicating 21 years to eBay, the lack of appreciation for sellers' contributions is increasingly apparent and disheartening.

Message 12 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?


@slyders_finds wrote:

They just got fined 3 mil for stalking and harassment. Get ready for a fee increase. 👍


"They" being the government.  The 3 million was a fine.  

 

https://www.justice.gov/usao-ma/pr/ebay-inc-pay-3-million-connection-corporate-cyberstalking-campaig...

 

The Steiner's case against Ebay has not yet completed it's legal course.

 

It is unlikely either of these judgements would cause a fee increase.  Ebay has had a significant amount of money set aside for these actions since shortly after the wrong doings came to light.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 13 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

Listing fees are charged at the time of listing.  Not only if it sells.    I would cut down if not quit using them as they only add to your costs.  None of the extra fee services are worth it.

Message 14 of 16
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Why was I charged a Promoted Listing fee when nothing has been sold?

it's = it is

Message 15 of 16
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