Why sometimes we cant cancel an order ?

[yasara_00]

When we still didn't shipped the items, cause the item is no longer available, But when I clicked the cancel button it says your payment didn't go through try a different payment method.

[lamber9347]

Are you the seller or the buyer? If you provide more details than you can get some good advice on how best to proceed....

[coolections]

You should always cancel the item BEFORE you sell something if it is no longer available.  Are you saying you sold something and now want to cancel the order ?