Why is EBay literally STEALING From Its Customers?

[timsmitty]

I have two issues and I know people have posted before that they do not get final value fee adjustments when they have given the buyer partial refunds, but this is STEALING outright. You should be charged a final value fee on the "final total" of the transaction, and if you have given a partial refund then that total after the refund should rightfully be the "final total". It is totally dishonest to say anything different, in my opinion, and they are literally stealing money from me and others who try to be good sellers, which in turn gives their site credibility.

An similar example of this is if someone gave you $5 to buy them something at the store, then you find that the item is on sale or the store gives you a rebate of $2, but instead of giving the person that sent you to the store their full change, you act as if the item was $5 and keep the rest for yourself.

The other scam going on here is voiding a postage label. I voided -2- labels within 2 weeks of each other in May. I didn't see my refund for the postage, so I called 3 times and spoke to different service reps who first "assured" me it was already paid (then relented when I asked him to show me where that was on my transactions and he could not show me), second, he would push this through so I would get it very soon (never happened), then third, he would create a ticket so it would be resolved (why resolve anything when you can just keep the money because your thieves?). Then I just called today and now I am told that the label is over 90 days so the person cannot see it any more in their system. HA!  So if you ever borrow money from someone, just hold them off for 90 days, then tell them their claim to your debt expired.

Does EBay NOT have computers that handle all of these transactions, and reports that show discrepancies in the amount of voided labels and refunds? I'm sure they do but they don't care when they can just ignore you and keep your money instead. I have been on here since 1989 and cannot wait until I no longer have anything to sell.

[alcoforever]

Ebay has never ever since the beginning given an FVF credit for partial refunds.  I doubt you could call that stealing.   

If ebay were to give FVF credits for partial refunds, it would lower their revenue without lowering their work.   That is something no business, including ebay, would ever do.   So, to make up the lost revenue, ebay would raise the FVF, maybe somewhere in the 13 or 14% range.   Be careful what you wish for.

As for your cancelled postage, that is a USPS matter.   In the past when I have cancelled postage, the refund didn't show up for almost 3 weeks.

[bctk5292]

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@timsmitty wrote:

I know people have posted before that they do not get final value fee adjustments when they have given the buyer partial refunds

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eBay does not have the equations for a partial FVF credit to the seller for partial refunds of the purchase.

This is why even after the buyer has earned

- eBay Bucks on the item cost portion of a purchase

(eBay Bucks are not earned on the shipping or sales tax portion of a purchase)

If the seller* issues a partial refund on the shipping cost e.g. for a combined shipment

- eBay somehow has the equations to deduct eBay Bucks as if the partial refund was on the item cost instead.

*or a Top Rankled Seller issues a 50% refund and withholds the original shipping

[fab_finds4u]

Maybe eBay keeps the fee as punishment for making a mistake.

[timsmitty]

Maybe a better example would be if a store marked down their furniture $300 off, but the government still said they had to pay income tax on the full price even though the furniture salesman did not sell it for that price.  EBay's computers can EASILY send an adjustment once a refund is issued, its a simple computer program. There is NO reason they need to keep that money, and it's dishonest and immoral. They know you gave money back to the buyer.

PayPal doesn't keep their fee for receiving money if you refund part of it to the sender, they take off their percentage of that amount they charged just like an honest business does.

[iamalwaysright]

I used to hate how when in a movie theater I leave just before the ending credits roll… I don’t care to watch it. But then the theater refuses to refund me for the 5-10 minutes worth of movie I didn’t even watch. They stole my money.

[iamalwaysright · Accepted solution]

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@timsmitty wrote:

Maybe a better example would be if a store marked down their furniture $300 off, but the government still said they had to pay income tax on the full price even though the furniture salesman did not sell it for that price.  EBay's computers can EASILY send an adjustment once a refund is issued, its a simple computer program. There is NO reason they need to keep that money, and it's dishonest and immoral. They know you gave money back to the buyer.

PayPal doesn't keep their fee for receiving money if you refund part of it to the sender, they take off their percentage of that amount they charged just like an honest business does.

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Simple solution:

Refund the buyer in full

Get your FVF back (except that 30 cents tho)

Message the buyer to send payment for their original payment amount minus the partial refund you would’ve given them.

Wait for the payment

Problem solved. You’re welcome, please tag this message as the solution.

[yuzuha]

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@timsmitty wrote:

An similar example of this is if someone gave you $5 to buy them something at the store, then you find that the item is on sale or the store gives you a rebate of $2, but instead of giving the person that sent you to the store their full change, you act as if the item was $5 and keep the rest for yourself.

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That's not the same thing at all. In the case of a partial refund after the fact, the item originally sold for the stated price, and the FVFs were calculated based on that price. Giving the customer a partial refund later on does not change the item's original selling price.

[luckythewinner]

Homeowner to contractor:

"I know we paid you $1000 to install a 100 foot fence, but now that it is installed we decided we only need a 50 foot fence. So please take down half the fence, haul it away, and then give us back half the money."

Contractor to homeowner:

"So you want me to do more work, and then pay you ?"

[timsmitty]

No, but it changes the total which is what ebay charges fees on

[yuzuha]

The fees have already been charged at the time of purchase. Why would they adjust them later?

[timsmitty]

The fence analogy is ridiculous because EBay didn't have to buy anything, then I cut the order in half. There are always adjustments in transactions and until they are complete, the charges are not figured.

If you were at the grocery store, and the cashier rang everything up, then you remembered you already have bread at home so you told the cashier you don't want it, the cashier doesn't take the bread back and still charge you for it.

[coolections]

Ebay is not going to wait around until you decide to give discounts to your customers. You sold the item for X amount and that is what you get charged. If you want to give partial refunds to your customers that is on you. Why are you even giving partial refunds is the bigger question ?

[timsmitty]

Your credit card cedits your account if you return something, they don't just say the original transaction is the end all. There are adjustments in transactions and methods to deal with them, acting fairly.

[coolections]

You did not answer the questions. There is no reason for you to be giving discounts, stop doing that.