eBay

chic*swatch · ‎02-16-2018

I have an unhappy buyer opened a return request on Jan 16th. We can not have an agreement to resolve it. She thinks the item arrives damaged, I don't think so and let her know it is natual and normal and easy to fixed. Anyways, after back and forth a few messages, she has been quiet for 31 days without further action. I thought the case should be automatically closed and my fund should be released in PayPal. But nothing happened today( Feb. 16th, the 31st day). Then I called eBay, the lady checked it and told me the case will be closed on Feb 28th which is 42 days after request started. I asked why, she didn't answer and suggest me better wait. I understand to keep waiting but not understand why eBay doesn't follow the policy for my case. And no explanation is bothering me even more. Anyone knows the answer?

castlemagicmemories · ‎02-17-2018

@chic*swatchwrote:
I have different opinion about it and I don't agree to accept return, is that ok? She could ask eBay to step in which I don't care. But after 30 days passed, nothing happened further, should eBay follow their policy close the case? If you can't answer the key question, please be gone here. Thanks.

Well, I could answer this question, however...

May I remind you your ORIGINAL question WAS answered. You wanted to know why they did not follow policy as far as timeline in your case. I TOLD you I did not know why.

In case you did not know, this is an open forum and everyone has the right to post here.

adasmit-549 · ‎02-17-2018

Maybe because we can easily look up the item sold since you told us what it was, and see the rude reply you left to the buyer

castlemagicmemories · ‎02-17-2018

Good Luck to in spite of everything.

castlemagicmemories · ‎02-17-2018

@adasmit-549wrote:
Maybe because we can easily look up the item sold since you told us what it was, and see the rude reply you left to the buyer

I guess I am not the only one so favored, then. Thank you.

castlemagicmemories · ‎02-17-2018

@chic*swatchwrote:
The transaction is in my another account, I already got hurts by her negative feedback. As I said she has been difficult since the auction closed, not reading my description, not seeing my shipping detail, bargaining about the shipping cost, delaying to pay and blaming me to give her a deadline. Then she started the request to ask full refund and prepaid shipping label. I usually accept buyer's request even it is not fit, I could refuse but I didn't. But for this buyer in this case, I just had enough. Item is a very precious expensive pin, she didn't realize she got a huge bargain, she is offended by my refusal and left me a negative feedback. eBay gives buyer way too much power and benefits, it said 30 days after request started but actually it is 40+ days, eBay CS works everyday, why 30 business days??? Why People criticizes my attitude more than eBay unfair policy?

Repeating this previous post.

in reply to 02-16-2018 10:34:32 PM

@chicswatch wrote:
She could ask eBay to step in which I don't care.

But after 30 days passed, nothing happened further, should eBay follow their policy close the case?

If you can't answer the key question, please be gone here.

From Tuesday, January 16, 2018 + 30 days
Excluding Weekends and public holidays

43 calendar days:
Excluded 6 Saturdays
Excluded 6 Sundays
Excluded 1 holiday:
Presidents' Day (Monday, February 19, 2018)

Result: Wednesday, February 28, 2018

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Message 11 of 19

adasmit-549 · ‎02-17-2018

@castlemagicmemorieswrote:
@adasmit-549wrote:
Maybe because we can easily look up the item sold since you told us what it was, and see the rude reply you left to the buyer
I guess I am not the only one so favored, then. Thank you.

HUH?

castlemagicmemories · ‎02-17-2018

See post 10 on this thread.

vintagemoth12 · ‎02-17-2018

If you can't answer the key question, please be gone here.

I didn't see that remark in the OP. Where did it come from? Also isn't this one of those cases where the seller should call eBay and tell them how she is trying to get a better shipping price and just all around a pain?

missjen831 · ‎02-17-2018

@vintagemoth12wrote:
If you can't answer the key question, please be gone here.
I didn't see that remark in the OP. Where did it come from? Also isn't this one of those cases where the seller should call eBay and tell them how she is trying to get a better shipping price and just all around a pain?

@vintagemoth12 The OP made that comment herself in message #10

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

castlemagicmemories · ‎02-17-2018

@vintagemoth12wrote:
If you can't answer the key question, please be gone here.
I didn't see that remark in the OP. Where did it come from? Also isn't this one of those cases where the seller should call eBay and tell them how she is trying to get a better shipping price and just all around a pain?

See post 10, by the OP.