eBay

lindseys_whimsy · ‎07-17-2018

Why does ebay even give a seller the option of issuing no refunds when they automatically side with the buyer?

I have been an ebay user for many years, but until this year I was only a buyer. I finally decided to start selling of some of my childhood nostalgia pieces as they were just hiding away in boxes. So I've been selling for about 2 months now and noticed that when I list my vintage Sanrio stationary products, I started getting a lot of bids/buys from accounts with zero feedback So when a user with a feedback score of 1 won an auction, I was already a little nervous about sending my precious memories, but this person had paid, so I send it anyway. In the listing I made very clear with numerous pictures and verbal description that the stationary sets were not complete, as I had used some of the stickers/envelopes when I was a kid. Pictures were very clear. Description was very clear. Also clear was that I do not accept returns. So the buyer immediately puts in a request for a refund saying the item was "damaged" because some of the stickers were missing. I explained that I don't accept refunds and that the item was exactly as described in the listing. This person was HORRIBLE at communicating, which had me believing it was probably someone scamming me. I even offered a partial refund with no response from the buyer. So I thought that ebay would step in, look at my return policy, look at the listing, look at our message history, and see that clearly the item was not damaged. Ebay automatically sided with the buyer without even reviewing the case. Issued the buyer a refund.

Now we wait to see if I actually get my Sanrio stationary sets back.

And WHY can I not leave a negative feedback score? Only sellers can get negative feedback? RIDICULOUS!!!!

castlemagicmemories · ‎07-17-2018

@paulie_58 wrote:
The name of the thread is "Re: Why does ebay automatically side with the buyer?"

Thanks so much~you are indeed most astute and your observation is invaluable.

kh-vince · ‎07-17-2018

Hello everyone,

This thread is getting a bit heated. Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

Thank you for your cooperation.

castlemagicmemories · ‎07-17-2018

It's sad that extensions are no longer available. It used to be if tracking showed movement, you could call and get an extension, possibly ten days.

castlemagicmemories · ‎07-17-2018

Op, very happy to know that you did accept the return and thus avoided that serious seller defect.

Please keep us posted as to what happens and when. Updates are always appreciated.

Wishing you all the best as you go forward with this. Time will tell, and you may not be out if the buyer decides to not return the item. Buyer has five days to get the item in the mail. If not, you can call CS and see if they will close the return in your favor.

paulie_58 · ‎07-17-2018

If the seller is just collecting money, not communicating and or shipping they can block buyer all they want. Thats fine. I guess we will see huh? If they dont communicate or ship within the allotted time I will take it up with resolution center.

castlemagicmemories · ‎07-17-2018

@paulie_58 wrote:

If the seller is just collecting money, not communicating and or shipping they can block buyer all they want. Thats fine. I guess we will see huh? If they dont communicate or ship within the allotted time I will take it up with resolution center.

Outstanding!

I am sure that is a loss of the greatest magnitude but as I said earlier, I am a buyer. I don't see disdain or veiled insults being hurled at you~explanations were given to you as to how Ebay works as if you don't know that, your expectations may be unrealistic, communication can take 48 hrs, and a seller does not need to confirm an order since you get that confirmation from Ebay and Paypal, and many sellers just ship, you never hear from them. Online buying is not for everyone, and there is a Board saying that not every sale is worth having. Certainly problematic ones are not.

You remind me very much of someone who used to post here; they were a seller.

Let's get back to the OP and her thread. @lindseys_whimsy my apologies that this was persistently hijacked.

missjen831 · ‎07-17-2018

@paulie_58 wrote:
Hey guess what. I gave it a lot of thought. Here is what I did.

If the seller opens a non-payment case against a buyer it can tie up funds and show as a negative on the buyer account.

This seller may be a fraud. So now I am going to find out if they are or not and so is ebay.

Because I decided to buy the item, pay via paypal and see if they ship or not.

If they dont I am going to open a case against THEM with "Resolution Center" instead.

I am surprised none of you suggested I do this in the first place.

@paulie_58Where did you get your information? An unpaid item case doesn't tie up funds or show as a negative on the buyers account. If the buyer doesn't pay, they get a strike if the seller closes the dispute as paid.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

castlemagicmemories · ‎07-17-2018

Many CSR's at eBay claim they sell on eBay as well. But I truly question this, becuase they do not seem to understand how unfair many of their policies are to sellers. It is often times not a "safe" place for sellers

I understand what you are saying, but they could think the selling is just throwing up a listing, getting paid, packing and shipping, without knowing or accepting that there is a lot more that they need to know to be able to sell successfully.

I feel for the OP, who had to go through this and hopefully she will either get her item back or the buyer will decide to forego the return and keep it.

gesmith-0 · ‎07-17-2018

@paulie_58 wrote:
If the seller is just collecting money, not communicating and or shipping they can block buyer all they want. Thats fine. I guess we will see huh? If they dont communicate or ship within the allotted time I will take it up with resolution center.

Its amazing the disdain and veiled insults some of you hurl at me a buyer having a problem.

I will be sure not to buy from you in the future if I can help it if this is your idea of helping an ebay buying paying customer.

I thought only unclaimed payments could be cancelled on PayPal.

Meaning if the seller didn't have their e-mail address added to a PayPal account, otherwise you would have to go through a resolution process.

zamo-zuan · ‎07-17-2018

@castlemagicmemories wrote:
It's sad that extensions are no longer available. It used to be if tracking showed movement, you could call and get an extension, possibly ten days.

Yeah I remember those extensions.

I was very surprised when the case was immediately decided against us. My first reaction when our customer service manager told me we were receiving a defect was "Shouldn't we be protected for a period of time since it was a Guaranteed Delivery order? Why was it decided already? The case was just opened and it didn't even have time to be late yet?".

I ended up calling in myself, and it is handled more like "Broken Item" claims in the past. They wanted us to immediately refund the buyer & satisfy them, rather than giving the order time to appear? It makes no sense that a late shipment can turn in to an INR so soon, and basically at the will of the buyer?

To determine it by "the last time USPS updated it" is extremely unfair, because this is 100% out of the sellers hands. There's many times that USPS scans upon picking up the item, and it's never scanned again until reaching the customers state.

It seems that "Shipping on time" doesn't earn you any sort of protection for an INR anymore, unless USPS does their job... but if USPS did their job, it would not be INR!

castlemagicmemories · ‎07-17-2018

I'm really sorry that happened to you on a GD sale. There was a holiday in there, the 4th of July, which would affect delivery. And you shipped according to your handling time. They buyer did receive the item so it wasn't INR.

isbehind-0 · ‎07-18-2018

Wow maybe that seller is a scammer after all.

castlemagicmemories · ‎07-18-2018

While that is certainly possible, given the info, all those suspicions would have been helpful before the decision was made to buy, as then this problem could have been avoided. Checking after you buy can't help you make a good buying decision~checking before can.

It could also be a new seller who didn't set up their Paypal correctly. One typo in the email address and this can happen.