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Why does Ebay spam searches?

How many times have you searched for something and Ebay shows listing after listing that has absolutely nothing to do with what you are looking for? I know I have. I recently saw a post by someone that was looking for a specific car part and got listing after listing that had nothing to do with what he wanted. The reason I say this is that Ebay just edited one of my listings and removed a couple of words because they deemed it spamming. It was a Crown canning jar and I added the words Ball and Mason. Apparently Ebay is allowed to show listing that have nothing to do with a person's search but sellers dare not add words or names that are related to the item being sold. Just another example of Ebay saying "do as we say not as we do". 

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Re: Why does Ebay spam searches?


@debvor wrote:

The reason I say this is that Ebay just edited one of my listings and removed a couple of words because they deemed it spamming. It was a Crown canning jar and I added the words Ball and Mason.


As a long-time seller, you should know that this is keyword spamming ... this listing practice is one of the biggest complaints from buyers.

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Re: Why does Ebay spam searches?


@orangehound wrote:

@debvor wrote:

The reason I say this is that Ebay just edited one of my listings and removed a couple of words because they deemed it spamming. It was a Crown canning jar and I added the words Ball and Mason.


As a long-time seller, you should know that this is keyword spamming ... this listing practice is one of the biggest complaints from buyers.


If you pay to sponsor your listing ebay allows and promotes keyword spamming.

Even if it is the biggest complaint from buyers.

ebay charges sellers to keyword spam if they pay for it.  I complained about but it was "sponsored" so ebay did nothing to fix it.  If sellers try to make money expanding the search it is spamming.  ebay does it is okay.  

 

@debvor

You are right.  My search for carparts was keyword spammed by sponsored ebay listings. 

I have screen shots of how bad it was.  It is the the biggest complaint from buyers and ebay does it and charges sellers to make it happen.  ebay charges sellers to show their items to people who don't want to see items and this practice is one of the biggest complaints from buyers.   Great job ebay.   Bad job you seller, that didn't pay ebay to spam for you.

Just another example of ebay not practicing what they preach and charging sellers to break their own rules.

 

So I am searching for car parts for an Infiniti on ebay. I have entered all the specifics and at the top of the page ebay put       "Great! These fit your vehicle:"

 

The first one is for a Honda (sponsored) and will not fit on an Infinti.
Three out of the first five listings are sponsored and do not fit an Infiniti or Nissan.
Eleven out of the 29 listings are sponsored and are not even the same brand of car I am searching for.

But all of them are on the page and list that says "Great! These fit your vehicle:"
So sellers are paying to have parts shown to the wrong buyers and buyers can find what they are searching for.
I have read post from car part sellers about buyers buying the wrong parts. I know a lot of it is ebay's fault.
Sponsored adds that search filters do not block make shopping and selling a waste of time and money.
38% of the listings were sponsored and would not work even work for my car on the page that says "Great! These fit your vehicle:"
No wonder all of our traffic is disappeared and sales have dropped.
38% of the listing shown are from people that paid ebay to show me the wrong parts!

I wonder when people shop for items I sell if 40% of the items don't match the search.
And if someone orders from that page that says "Great! These fit your vehicle:" a seller will lose original and return shipping and soon pay 4% more for final value fees, and they paid ebay extra to make it happen.

 

 

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Re: Why does Ebay spam searches?


@usmediamass wrote:

@orangehound wrote:

@debvor wrote:

The reason I say this is that Ebay just edited one of my listings and removed a couple of words because they deemed it spamming. It was a Crown canning jar and I added the words Ball and Mason.


As a long-time seller, you should know that this is keyword spamming ... this listing practice is one of the biggest complaints from buyers.


If you pay to sponsor your listing ebay allows and promotes keyword spamming.

Even if it is the biggest complaint from buyers.

ebay charges sellers to keyword spam if they pay for it.  I complained about but it was "sponsored" so ebay did nothing to fix it.  If sellers try to make money expanding the search it is spamming.  ebay does it is okay.  


Unless you are referring to off-eBay items, eBay does not suspend the rules for sponsored listings. 

Message 4 of 12
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Re: Why does Ebay spam searches?

Sponsored listing do not follow the rules of searches chosen by the buyer.
So ebay is suspending the rules.
ebay takes sponsored listing and keyword spams them.
I searched for parts that fit my car. ebay even said the following parts will fit your car.
38% of the listing were sponsored and did NOT fit my car.
ebay's sponsored listing were for the same part, but not the same brand of car, they did not fit my car as stated or the filters I put in my search.
ebay's current search engine allows sponsored listing to BREAK ebay rules ON ebay.
If you sponsor a item, ebay will keyword spam it and make it show up in searches that is does not belong in.
I search for specific items on ebay. Every time I do I have to look at items that do not fit in my search, and they are labeled "sponsored".
I have different brands show up. I have different sizes show up. I have different return policy show up. I have different shipping countries show up. ebay uses keyword spamming in their sponsored items.
ebay suspends the rules for sponsored listing and uses keyword spamming. It is the biggest complaint of buyers and it is not good for sellers either. Someone at ebay should look into this. Just search for something you want, see how many sponsored items show up that are not it. Those listings showed up in your search because of keyword spamming. Since ebay is a long-time seller they should know better.
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Re: Why does Ebay spam searches?

As a buyer, word spamming is a big issue, if fact,  it is such a problem it wastes a lot of  tine when I could be buying what I want and get sapmmed instead.  For example, in collectibles I look for graded MTG cards and Comics. Depending on the siutuation, I may spend time  looking  for BGS graded 9.5 alpha cards for example.  In theory there might be less than 20-or 30 so cards in the case of MTG alpha. Enter that description in search and you get 100's if not 1000's as seller will put "not alpha" in the title, BGS or PSA ready in the title, or Beta, unlimited, 9.5 and a bunch of things, so, rather than continue the search as it is a waste of time, I go back to a few sellers I can trust.  Those other sellers do not get looked at and then they do not understand why they get no sales.  The same thing happens in comics when I search , for example for CGC graded comics or 9.8 books. I come across "not CGC"  ie it is rally PGX etc or "CGC ready" etc.   or somethging  else, I do not want to look at hundred's of fake listing.    We might buy thousands per week, but more often than not , sellers  are just lazy, , spam or copy other sellers. The later we just take as a complement.   We have bought fakes,  altered cards, re-colored cards over condition , those with hidden defects and have paid $500 or more in one case. As a buyer , we appreciate the protections that eBay and PP affords the buyer.  We have noticed that the number of "not" type lsiting have declined and for the positive, we noted that on some items, they have put in filters, like an Italian filter when searching for "MTG Legends" f oeign edition filter, not  for all sellers all but great when you can get it, so they are trying.  

 

eBay ploiicy changes does not help , as for example they at one time wanted lots of detailed pics and detailed descriptions etc, then they lost our pics and now wants shorter descriptions and fewer pic.  for mobile, until of course  they invoke seach by pics combined with theri catalog, weher the pics and the actual item s do not match.   I think they lost the URL's when they tried to get more mobile freidly, only a guess of curse as they are not transparent.

 

Anyway, a a seller and buyer, it is difficult ..

 

The best way , is try to be honest. Those sellers that are trying to get more exposure, fine, but do not breaks the rules, you know when you are wrong, and when you get caught or have no sales, put yourself into the other persons shoes.  Actually most buyers are quite rreasonable as nobody is perfect. Too often,. seelrs only view thing from their POV.  Take the other side and things msa look differently.  Not all sellers are trying to spam, but they see others do it so they try too, maybe they are nrew , The eBay system is no simple system to naviagte, we still make lots of mistakes and on top of it all, the eBay gliches make it look as if the seller is incompentent. or do not know how all the tools work . We still  have many, many glitches, even after 22+ years with eBay.   I think I have figured out why, but that is another topic.

 

I thing I have been asking for , forever, a tool that allows you to increase prices universally. Ask, and ask, and ask until blood comes from my eyes.  We have pride in our stuff and pride in the process,. iN THE REAL WORLD PRICES AND COSTS GO UP, AND UP AND UP.  but DO WE HAVE A TOOL TO KEEP  UP, NO.  BUT HOW MANY TOOLS does eBay have  HAVE TO MAKE LESS, 1 , 2, 3 , 4 ETC.  MARKDOWNS, COUP'S, DISCOUNTS, ETC , ETC ETC.  ( sorry about all caps, got excitied) . I see guys killing themselves, with negitive results and they work for slave wages, ie less than min wages.   Fine if you looking to get rid of your" stuff " as G Carlin used to say,  but a business, nah, so people must enjoy the pain.   You know shipping cost will increase every year.   Shipping in ebay is a module, why not tool that you use that allows you to say increase you shiiping ot item prices by 1.8% or whatever. Pull down the app,  go to shipping and enter whatever number you want, click and wow, your postal rates increae by the entered amount. ( eBay can do this, vy the way, we sellers have to keep asking about it.)  Kinda, like the clamour over "markdown" . How many tools are available to reduce your prices, and how many allow you to increase them ?

 

Look at both sides of the process as a business, for sellers that have issues with returns, remember that all business's have shrinkage , som,e more than others and all can be managed if you put in the work...

 

Just saying /.....

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Re: Why does Ebay spam searches?

I see you missed the point. Simply put Ebay can do it but sellers can't. 

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Re: Why does Ebay spam searches?


@debvor wrote:

I see you missed the point. Simply put Ebay can do it but sellers can't. 


I understood your point ... and I get what you are saying.  I guess my mindset is that I don't have a problem with the situation you painted simply because I accept that there are different sets of rules for different entities.  For example, a large seller on eBay follows a different set of rules than a little seller follows.

 

Large sellers have to follow the rules assigned to them.

Smaller sellers have to follow the rules assigned to them.

And, eBay follows whatever rules that they make up for that particular day.

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Re: Why does Ebay spam searches?


@orangehound wrote:

@debvor wrote:

I see you missed the point. Simply put Ebay can do it but sellers can't. 


 

And, eBay follows whatever rules that they make up for that particular day.


And we are back to the game of chance selling on ebay.

I guess we can't discuss policy and management issues on the Seller Hub page.  

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Re: Why does Ebay spam searches?


@usmediamass wrote:

@orangehound wrote:

@debvor wrote:

I see you missed the point. Simply put Ebay can do it but sellers can't. 


 

And, eBay follows whatever rules that they make up for that particular day.


And we are back to the game of chance selling on ebay.

I guess we can't discuss policy and management issues on the Seller Hub page.  


Hi @usmediamass! The Seller Hub board is in place for discussions related to the Seller Hub tool. For general selling threads, such as questions/concerns about selling policies, the Selling board is the appropriate place to post.

Brian,
Community Team
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Re: Why does Ebay spam searches?

brian@ebay,
Is there a smaller page then the Selling Board to carry on a discussions with professional sellers?
The Selling Board is like the grand central station with too many people coming and going.
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Re: Why does Ebay spam searches?


@usmediamass wrote:
brian@ebay,
Is there a smaller page then the Selling Board to carry on a discussions with professional sellers?
The Selling Board is like the grand central station with too many people coming and going.

Hi @usmediamass! If you are a PowerSeller then you can post in the PowerSeller Business and PowerSeller Connect & Share boards. These don't get as much traffic as the Selling board so may be worth looking into. 

Brian,
Community Team
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