penguins_dont_fly is a Volunteer Community Mentor
albertabrightalberta | Volunteer Community Mentor
Subject Title Correction made ...
<<Why is this still not an option? If someone is rude, not willing to work with you, then leaves you negative feedback, how can I make sure others know?>>
Negative feedback for buyers went away in 2008... nine years ago. No other retailer on the planet allows a seller to publicly berate a buyer (small private swap groups don't count as a "retailer"). It's bad for Business, and chases buyers away, not only from that particular seller, but from eBay as a whole.
Buyers expect the item they ordered, in the condition stated, shipped in the stated time. And ... polite, professional, timely responses if something goes wrong.
"Working with" a buyer does not mean you send them something Not as Described and then just refund them when they complain. A refund does not make a bad transaction magically positive.
The follow-up that you left on the buyer's feedback is very telling ... if your messages to them had the same tone, then I can understand why they were unhappy 😞
If your buyer reports your "crazy af" comment, YOU will be the one with a violation.
<<When did we get paypal shipping fees? WHY IS THAT A THING?>>
PayPal has always charged on total amount of the sale. The fee is for processing the payment ... The whole payment.
If you are asking about the eBay FVF on shipping ... eBay changed its fee structure in July 2011...six years ago.
They went from a tiered structure to a flat percentage on everything depending on category and store/non-store. Most rates went down at that time, but they changed to an FVF on Total Price instead of just item price.
This change cut down on shipping price gouging and fee avoidance. It was also eBay's first salvo in their ongoing attempt to coerce sellers into using "Free" shipping.
OP, it's always upsetting to get a neg. And we often tend to respond to those negs in an emotional (and to outsiders, unprofessional) way. It's a good idea to sleep on it and cool off before replying.
That said, I have comments, fully hoping you accept the constructive criticism.
1. You sold used sneakers and buyer knew she was buying used.
2. In your description, you stated, "a ton of life left" but TBH, I interpret that as a way of saying, "trashed by wearable."
3. You state, "nothing defective" yet several times, there's lot of life let.
4. You also state that you use a camera phone and admit that the colors aren't accurate. Although the quality of pictures has improved with the newer phones, they don't get the great macro shots needed to show some of the critical details.
My humble suggestion is to over-describe wear, scuffing, soiling, etc., particularly in used items. Buyers would much rather be pleasantly surprised to get something "better than described," than to receive an item described as having "nothing defective" only to find otherwise.
JMHO.
That said, I have comments, fully hoping you accept the constructive criticism.
1. You sold used sneakers and buyer knew she was buying used.
2. In your description, you stated, "a ton of life left" but TBH, I interpret that as a way of saying, "trashed by wearable."
3. You state, "nothing defective" yet several times, there's lot of life let.
4. You also state that you use a camera phone and admit that the colors aren't accurate. Although the quality of pictures has improved with the newer phones, they don't get the great macro shots needed to show some of the critical details.
My humble suggestion is to over-describe wear, scuffing, soiling, etc., particularly in used items. Buyers would much rather be pleasantly surprised to get something "better than described," than to receive an item described as having "nothing defective" only to find otherwise.
JMHO.
@albertabrightalberta wrote:
2. In your description, you stated, "a ton of life left" but TBH, I interpret that as a way of saying, "trashed by wearable."
I need to proofread before hitting "post."
That should say "trashed BUT wearable."
