cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why can't eBay maintain a uniform user experience across devices? Selling Gripe.

I fail to understand why it is so hard for eBay to maintain a uniform user experience across devices?  Whether it is between different browsers, operating systems, or phones there is no consistency.  That is one of Apple's few strong points and why they have been so successful.  If at minimum the cosmetics should be consistent. 

 

As a seller it is hard to plan a listing when there is no way to know what the buyer will see.  If my buyers are having an issue they are not going to want to play 20 questions to resolve it.  If I need to change something on a listing I can't easily figure out how to do it on the mobile app when I am used to the desktop site.  Overall I think it would improve selling efficiency if there was more uniformity on the site.

Message 1 of 4
latest reply
3 REPLIES 3

Why can't eBay maintain a uniform user experience across devices? Selling Gripe.


@gwzcomps wrote:

I fail to understand why it is so hard for eBay to maintain a uniform user experience across devices?  Whether it is between different browsers, operating systems, or phones there is no consistency.  That is one of Apple's few strong points and why they have been so successful.  If at minimum the cosmetics should be consistent. 

 

As a seller it is hard to plan a listing when there is no way to know what the buyer will see.  If my buyers are having an issue they are not going to want to play 20 questions to resolve it.  If I need to change something on a listing I can't easily figure out how to do it on the mobile app when I am used to the desktop site.  Overall I think it would improve selling efficiency if there was more uniformity on the site.


that goes for information also 🙄

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 2 of 4
latest reply

Why can't eBay maintain a uniform user experience across devices? Selling Gripe.

I wonder if part of the problem might be in not having an in-house tech department, big enough and skilled enough, that does the work, instead of 3rd party vendors?  Sort of like having an integrated system, rather than 'teams' that need teams to communicate.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous
Message 3 of 4
latest reply

Why can't eBay maintain a uniform user experience across devices? Selling Gripe.

Yep. The app for example is a 3rd party application which is most likely why we're missing so much functionality in the app (being able to request a total for example) and also why ebay can't "fix" it, because it's not their coding.
Message 4 of 4
latest reply