Why can't I respond to a buyer's negative feedback?

[bloominjune]

I received negative feedback from a buyer who pulled a false NAD return to circumvent my no return policy. When I challenged her with photos and her own email, she decimated my feedback profile. I replied to her feedback. She replied to my response. And now I am not able to add a reply. Why should the buyer have the final word here?

[emerald40]

That is how it is set up here.

The buyer has the last followup.

[femmefan1946]

Who do you think reads feedback?

Not other sellers so any feedback or Responses you leave for the buyer will only be read by your future customers.

And getting into an arguement with even a nasty customer is never a good move.

Personally, my Response would be "Would not return for full refund" (because that would be my policy for an INR complaint, preferably before eBay got involved).

Or ' Did not tell me about damage, returns accepted"  if that were the situation.

No one but you and she can see the doll or the possible damage.

Only words.

And of course, I understand that hindsight is 20/20.

You might ask eBay to remove the entire FB conversation. If you won the NAD, she is not supposed to be able to leave FB.

Oh, yeah, if you take Paypal, you take returns. So you may as well drop that unenforceable policy.

[ki_korners]

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@bloominjune wrote:

I received negative feedback from a buyer who pulled a false NAD return to circumvent my no return policy. When I challenged her with photos and her own email, she decimated my feedback profile. I replied to her feedback. She replied to my response. And now I am not able to add a reply. Why should the buyer have the final word here?

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Doesn't matter anyway. We can't block her because no one can see her ID.

You should only respond in a non threatening way. Anything less makes you look bad.

[bloominjune]

Thanks. Sound advice.

I didn't win the NAD because EBay refused to review my substantiating photos and email statements from the buyer; i.e., the buyer  is always right.  I am angry and upset with the unscrupulous buyer but so goes sales. I am appalled by Ebay's dismissal of the seller. 

After 15 years, I think it's time to investigate other venues. I'm not interested in paying EBay  sellers fees for this travesty in seller support.

[emerald40]

The block her part probably should not be in there.

But I see no problem with the rest of the OP's response to the negative.

[18704d]

Did you get the doll back?

and-or did you have to refund the buyer?

Lynn

[bloominjune]

I got the doll back, damaged and very poorly packed! Per EBay, I gave a full refund and paid for shipping both ways. 

[emerald40]

Just curious but what do you mean by sun damaged.

I mean who puts a $500 doll outside in the summer.  I am sure this was not meant to be given to a child.

With it being extremely hot pretty much all over the country, could something have melted in transit.

[the*dog*ate*my*tablecloth]

It could have been in a display cabinet in a sunny room

[bloominjune]

The buyer said the cloth turban was sun damaged-- not the doll, not the rest of her clothing....

Nothing was faded. Doll Was removed from its shipping box and displayed in a fully curtained room. Blatant buyers remorse. I offered to send her a replacement cap. She didn't want it. Hmmmmmmm......,,   Methinks something has been in the sun too long but it's not on the sellers end 

[regularguy56]

The only recourse a seller has is leaving a buyer 'positive' feedback. However, it shouldn't be good if they've neg you.