Why are reports about sellers dealt with quickly but reports about buyers not dealt with at all?

[kennys-kollectibles]

It seems to me that ebay only cares if a buyer gets scammed out of money. 

But if a seller gets scammed they don't seem to care. 

And why is it ok for a buyer to lie on the report to get thier refund? 

IE...reporting items not as described, when they just were too lazy to read the ad, and

it was described in detail.  It has happened to me once again. 

So, I am out shipping both ways.  When is this rediculousness going to end?   

Why can't there be a 50-50 fair way of doing returns?  

Why can't ebay follow it's own rules and policies?  

Simply tired of getting robbed.  

And I don't want to hear from one person saying it's the cost of doing business. 

This is different....If I was robbed in real life it would be because of one scammer

using a big corporation as an accomplice in a crime.  

Now I have to call ebay once again and argue my case. 

I have reported the buyer, but it's not a transparent system, and the reason its not

transparent is because nothing is ever done with those reports.  

Why is reports on sellers dealt with immediate actions and reports about buyers

are never dealt with at all?  Again this is so lopsided.   And i can't even feedback them accordingly. 

And they can lie about the feedback as well.  

[downunder-61]

Or you could simply remove FREE RETURNS from your listings as advised so many times, but you are too busy arguing the policy to take time to understand it.

So, good luck in your future selling, I hope you don't get too burned by too many people who are reading the FREE  RETURNS policy knowing full well what it means - returning for change of mind, because it's raining, or they just feel like it > and that is why eBay will not side with you on ANY return case.

Have a lovely day

"Free returns" refers to when the seller pays return shipping no matter the reason, including change of mind for return, with no restocking fee.

To change      https://www.ebay.com/rtn/Return/SellerRules

[kennys-kollectibles]

Here is the line that bugs me and that inspired me to address this subject. 

"Returns will not be accepted unless you select domestic or international return options above.

The item can always be returned if it doesn't match the listing description"

I have had returns ok'd by ebay even when the item matched the description.  

Maybe I don't understand any of this, because it doesn't make any sense to me. 

I will  move on from this and just let it go.  

[gurlcat]

OH yes I forgot to include that: DEFINITELY block their flaky a__es, lol.  

[gurlcat]

"Free returns" refers to when the seller pays return shipping no matter the reason, including change of mind for return, with no restocking fee.
--Yes but with 'no returns' or 'buyer pays return shipping' they can STILL claim INAD and the bot will automatically approve it, and then you'll also have to refund the original shipping.  Free returns is actually the wisest choice for a seller, but I get why it doesn't appear that way.  

[bimm_corp]

@vintagecraze50

>Ebay keeps tabs on buyers who file TOO MANY return requests. They can loose their privilege to buy on that account if they do it too many times. How many times? Not sure.

Do you believe everything eBay tells you? Can you document just ONE buyer eBay ejected for too many return requests OR too many unpaid items? Not likely.

[nostalgiadonut]

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@kennys-kollectibles wrote:

And here are some more scenario's to challenge you all.  

A person buys a vintage record album that is still sealed

and wants to return it because he didn't like the music. 

Or he did like and he just recorded on a tape for himself. 

Question; doesn't the item being returned have to be returned in the condition it was sent?

IE.  sealed new, now it's used.  

Second scenario.......a  person buys a $50 bluray box set sealed new.  

They watch it and like it but still want a refund.  

Or what if they just wanted access to the digital code for download.  

Again,  can you return for any reason?   And its now opened.  

And what about a little rule that came out the first year of ebay....

ie....when you bid on something, you are obligated to follow thru and buy it if you win. 

Can you still return it, and in the end not honor your bids? 

I welcome any and all opinions on this one. 

---

The system is broken.  It's been broken for years.  I've dealt with so many scam scenarios on eBay - I fully understand your frustration.  

Ebay gives us "Top Rated Seller" and "Power Seller" statuses -- those should count for something.  When fraudulent claims are made a seller's reputation should count for more than just a throwaway 50% refund protection.  

My sales outweigh my losses from scams.  That's why I still sell here.  However, anytime a fraudulent return happens - no matter the value -  it sucks.  It's not fair.  Use your seller protection benefits.  And write off your losses on your taxes.  

[gurlcat]

Ha good point.  If a buyer gets the boot in the forest, does it make a sound?  But it's pretty much a moot point anyway, as even if an account gets banned, the person can just create a new one immediately.  I could even see them blaming the last seller they scammed for getting banned, and use the new account to mess with them in some way.  The new account wouldn't even be on the seller's blocked list.