Why are reports about sellers dealt with quickly but reports about buyers not dealt with at all?

[kennys-kollectibles]

It seems to me that ebay only cares if a buyer gets scammed out of money. 

But if a seller gets scammed they don't seem to care. 

And why is it ok for a buyer to lie on the report to get thier refund? 

IE...reporting items not as described, when they just were too lazy to read the ad, and

it was described in detail.  It has happened to me once again. 

So, I am out shipping both ways.  When is this rediculousness going to end?   

Why can't there be a 50-50 fair way of doing returns?  

Why can't ebay follow it's own rules and policies?  

Simply tired of getting robbed.  

And I don't want to hear from one person saying it's the cost of doing business. 

This is different....If I was robbed in real life it would be because of one scammer

using a big corporation as an accomplice in a crime.  

Now I have to call ebay once again and argue my case. 

I have reported the buyer, but it's not a transparent system, and the reason its not

transparent is because nothing is ever done with those reports.  

Why is reports on sellers dealt with immediate actions and reports about buyers

are never dealt with at all?  Again this is so lopsided.   And i can't even feedback them accordingly. 

And they can lie about the feedback as well.  

[gearpros]

I have come to the realization that there are too many ignorant and disrespectful people in this world, they don't value anyone else but themselves, and every now and then they are a buyer on eBay. Unfortunately there isn't a solution, and there probably never will be. Nearly every seller platform or payment platform will bend over backwards for the buyer, and pay little to no attention to the seller. As painful as it is, you're doing the only thing you can do.  I have gone through your exact scenario multiple times, and it's not just the money you are out, it's all the time trying to fix the problem you will never get back. It sucks.

[kennys-kollectibles]

What you say is sad but true. 

I just got off the phone with an ebay rep.

She was so clueless as what i was trying to explain, 

that she understood nothing.  

She was reading from notes that didn't even apply in this case. 

These ebay policies are so complicated that

they themselves do not understand them, nor do they follow them. 

They have the system set up in such an unfair way it's criminal. 

They just want to make it easier for them, and yet they are the ones

that have complicated the issue.  They need to train their employees

are all the scams that are out there, and how buyers just lie on these reports.  

It's a mess.  

[fashunu4eeuh]

“And why is it ok for a buyer to lie on the report to get thier refund? 

IE...reporting items not as described, when they just were too lazy to read the ad, and

it was described in detail.  It has happened to me once again. ”

I took a look at your current listings. If you are having a rash of Not As Described claims, it could be that your descriptions need more details.

Both the description field and Item Specifics are pretty thin, especially when it comes to the flaws. Many of your listings say “As Is” but then do not go on to detail the condition of the watches, in particular. Putting “As Is” in the listing tells the buyer nothing but that there is a potential problem with the item.

It also infers and that you won’t stand behind the transaction if there is a problem, so it could be the unhappy buyers are going straight to a case, even though you offer 30 day returns—unless you are denying returns? If you offer them, that means for any reason. Ebay spells this out in their policy pages:
“If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind.”

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

Why are your buyers feeling the need to open claims of Not As Described? You are not selling in a high scam category and most of your items are modestly priced, not scam magnets. Plus you have 30 day returns. I am wondering if this issue is self-inflicted? There should be no reason for a buyer to need to open a case when they can return an item for any reason.

[iamalwaysright]

That's the cost of doing business.

[kennys-kollectibles]

Well, if you went into my listings then you didn't read them.  

And if you read my feedback you know I detail my listings. 

I mention all flaws that are apparent in my listings. 

If a watch is not running and it has surface wear, then 

it's sold as-is.  if  It doesn't run, what else do you need to know. 

If crystal is cracked or scratched, I mention this.  If the battery is dead I mention this. 

you didn't read my ads closely.  

And I try not to list items with flaws, so no need to list any. 

The item in which i am talking about, was detailed and the person simply

did not read the ad, and lied on the report.  In fact what they lied about was in the TITLE. 

This has happened over and over again.  

Lying on reports is very common just to get a refund. 

Been doing this over 20 years, so your argument is weak. 

I defy you to find my ads as not as described.  

They are detailed as they can be.  

My point is....and this is the kicker.....I could spend 3 hours writing up an

ad with detail after detail with anything and everything you would want to know

about a watch, and the buyer just lies and makes up a reason to get a refund

and I have to pay out shipping both ways, and this is ok with ebay.  

When someone says they are not as described they are simply making it up.  

Your inexperience shined thru in that last sentence.  

To open a  case for returns, it must be a legit reason. 

you can't lie on the report.  so many newbies think ebay is  a rental service

and you can just file for a return anytime you  want.  that's not true. 

that is abuse of the return system and not being honest.  

You just don't get it.  because you don't read the details either.  

and another one of your experienced lines is when you say I offer returns. 

Free returns is ebay policy not mine.    There again, my experience far outwieghts yours. 

I can put NO returns in the ads, or 14 day or 30 day, or 6 months....it doesn't matter.   

Buyer lies on report....ebay sucks money from my account and return is initiated.  

I can put as-is for parts, i can put it doesn't work and never will work,  IT DOESN'T MATTER.

EBAY sides with buyers automatically.   Buyer doesn't read ad, files for return. 

Are you getting it now?   This is not about returns, this not about details in ads.

This is about lying on the reports to get the refund.

This is the new normal. 

[coolections]

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@fashunu4eeuh wrote:

I took a look at your current listings. If you are having a rash of Not As Described claims, it could be that your descriptions need more details.

Agree. The OP has very weak descriptions. Sentences saying "probably" works, etc. Most of the watches look like junk and broke and say nothing about the problems. As is tells a big clue.

[conservitvs]

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@gearpros wrote:

I have come to the realization that there are too many ignorant and disrespectful people in this world, they don't value anyone else but themselves....

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Amen. 

[releasethekraken_1]

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@kennys-kollectibles wrote:

Well, if you went into my listings then you didn't read them.  

And if you read my feedback you know I detail my listings. 

. 

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When I see "as is" in a listing (in the title, no less), I know the seller isn't serious about selling here.

"As is" is appropriate for an in-person sale; it doesn't belong in an Internet ad.

[gracieallen01]

"Why are reports about sellers dealt with quickly but reports about buyers not dealt with at all?"

Basically, because sellers are a dime a dozen and can be replaced easily, while buyer are the valuable and rare commodity.

[vintagecraze50]

Ebay keeps tabs on buyers who file TOO MANY return requests. They can loose their privilege to buy on that account if they do it too many times. How many times? Not sure.

[kennys-kollectibles]

Yes, I have over 10,000 sales on ebay and I am supposed to go by what

a zero feedback poster says.  You haven't the slightest idea about what is going on here. 

[kennys-kollectibles]

You are another one not focusing on the problem here. 

It doesn't matter about details, it about lying on the reports. 

Do try to follow along. 

And why are you focusing on the watches like the other person?

I have over 10,000 sales on ebay, and most are NOT watches, they

are many other items.  

yes, most of my watches do not work, but tell me why I sell  so many of them?

I will tell you, people out there buy and restore old watches.  

[fashunu4eeuh]

Hey, i just call it like i see it. I’m not here to bash a fellow seller. My viewpoint of your listings is not personal. 

Since i have never had a case opened against me in over 10 years of selling, i might have some insight to offer. But you are so busy bashing eBay for their policies, you are not focused on what you can do to solve the problem. Are you saying you have no room for improvement?

“To open a  case for returns, it must be a legit reason.”

This is where you are mistaken. Ebay’s view is that if you accept returns, you do so for any reason, whether you consider them legit or not. Since you are denying returns, you are setting yourself up for SNAD. 

Is it fair that buyers are lying on cases? No, it is not fair. But i find it hard to believe that all these buyers are being dishonest. It could be they have legit concerns that you may not be addressing because you feel you are in the right, that you provided enough information in your listings, that you sold it As Is. Buyer beware.

That’s just not the way eBay works. And if you continue down this path, you will continue to have issues, eBay could censure you, your standing could fall and it will cost you more to do business here. 

[releasethekraken_1]

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@kennys-kollectibles wrote:

Yes, I have over 10,000 sales on ebay and I am supposed to go by what

a zero feedback poster says.  You haven't the slightest idea about what is going on here. 

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If you had the slightest idea, you'd know what a posting ID is.

And you don't even know what your own return policy means (hint: it means a buyer can return an item for ANY reason, or even no reason at all).