Why are orders for multiple items being split into 2 orders?

[shopper_shipper]

This has been happening on a regular basis. An order for 6 different items from the store is split into an order for 2 items, and a separate order for 4 items. Both orders have the same timestamp on the order. Ebay is collecting the 0.40 fee for each of the orders. I would love to know why this keeps happening to what is certainly a single financial transaction from the buyer's end.

[dhbookds]

Not sure how you could assume the buyer didn't split the orders?  pay for them separately for whatever reason (used 2 cc cards?)........

[ebooksdiva]

It isn't eBay doing it, your  buyers are paying for their items separately, happens to me all the time. 
Nothing you can do about it. 

[bdmh-enterprises]

I often wonder if it's the buyer or ebay making it difficult to combine. I don't buy enough here to know how it works from the buyers POV.

I do notice that if someone buys both free shipping and paid shipping items the free will combine and the paid is separate. They also have different shipping methods so that could be it too..

[theteamsetguy]

@shopper_shipper ,

Most likely the buyer wanted to use different payment methods. On my last trip I did 2 separate reservations at the same hotel even though I was staying conservative days because I have a business and personal version of the same credit card that each had a $200.00 statement credit special offer if I stayed at Hyatt and prepaid for my stay. I booked the first 2 nights on the 1 card and the other 2 nights on the other card. I saved an extra $200.00 by doing this.

When I checked in I just let the front desk girl know and she combined my reservations so I didn’t have to Check in twice.

Bot 3678509

[rockhound_dog]

I have the same questions and have not found an answer. I'm ready to quit after 20+ years. Trying to call is just about impossible

[wastingtime101]

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@rockhound_dog wrote:

I have the same questions and have not found an answer. I'm ready to quit after 20+ years. Trying to call is just about impossible

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You're running auction format listings @rockhound_dog and with auto-pay settings, each auction is paid for separately as described here.

eBay is rolling out options for combined shipping on auctions with auto-pay. Learn more here.

[wastingtime101]

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@shopper_shipper wrote:

This has been happening on a regular basis. An order for 6 different items from the store is split into an order for 2 items, and a separate order for 4 items. Both orders have the same timestamp on the order. Ebay is collecting the 0.40 fee for each of the orders. I would love to know why this keeps happening to what is certainly a single financial transaction from the buyer's end.

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Most likely @shopper_shipper it's your different shipping services.

For example item 285161645173 advertises Priority and item 285745112839 advertises Ground Advantage.

[shopper_shipper]

UPDATE: After a long chat with customer service - found out it is related to different shipping services. Some of my listings have free shipping via USPS Priority Mail and some have free shipping via USPS Ground Advantage. The orders are being split automatically. I don't think it is fair to charge the seller 2 transaction fees when the buyer is making a single payment. Does anyone know if the 2 fees are in-line with Ebay's policies. FYI- customer service kept on insisting that the buyer was making two payments and I kept insisting that was not true. Finally, they actually investigated and mentioned the shipping services thing, which makes more sense, but doesn't explain two charges.

[wastingtime101]

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@shopper_shipper wrote:

UPDATE: After a long chat with customer service - found out it is related to different shipping services. Some of my listings have free shipping via USPS Priority Mail and some have free shipping via USPS Ground Advantage. The orders are being split automatically.

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Yep, that's what I said above. 😉

Usually no need to waste a bunch of time with CS when you can get an accurate answer here pretty quickly. 🙂

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@shopper_shipper wrote:

Does anyone know if the 2 fees are in-line with Ebay's policies. 

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Yes, it is.

https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section2

An order is defined as any number of items purchased by the same buyer at checkout with the same shipping method.