eBay

watterson414 · ‎08-18-2017

What is going on? The following items when the title is put in the search come up as international-- I live in Pittsburgh!!! I just so happened to check on these items because they have been up for a long time (many months). These are just 3 items. I didn't look up everything. I need someone to look at my account to see if I am missing something here.

NWT Chicos 0 Womens Ruffled White Silk Blend Blouse Button Down Shirt Small S 4

222588391789

Lululemon in Stride Womens Full Zip Aqua Thumbholes Sweatshirt LUON Jacket S 4

322619269468

Foxcroft Womens Wrinkle Free Non Iron Pink Yellow LS Button Up Shirt 12 Large L

322603757641

phcd1 · ‎08-19-2017

It's been going on for a few days now, it even happened to my items. It's just another eBay glitch. 😉

Why is it eBay never increase sales???

watterson414 · ‎08-19-2017

I DON'T KNOW WHY SOME OF THESE LISTINGS HAVE ISSUES. HERE IS WHAT I NOW KNOW. THERE IS AN ISSUE WITH CHROME (NOT FIREFOX) AND THE RADIO LOCATION BUTTONS.

I DO KNOW THAT I WAS ABLE TO FIX ALL OF MY LISTINGS BY GETTING OFF OF GLOBAL SHIPPING. I DON'T SELL THAT MUCH INTERNATIONALLY, SO, THIS WAS A NO-BRAINER.

swenson8781 · ‎08-21-2017

Glad I found this thread, having the same trouble here. @watterson414, I currently use the GSP, when you removed your listings from that did they return to normal?

I'm willing to do that if it helps, I don't sell that much globally either. However, having my listings show up under some blue line BELOW all the other ones certainly doesn't help to sell anything! lol

watterson226 · ‎08-21-2017

This worked for me. However, some folks contacted me to tell me that they have an issue, but don't use GSP. They told me not to be surprised if it comes back again.

castlemagicmemories · ‎08-21-2017

OP is right. While I did not search for their items, I have found during my recent searches that US sellers are coming up under International. I had gone back to look at a particular item, and all of a sudden, they were under International, when they had not been earlier. I checked the listing again, to be sure, and they were located in the US. I did the same search the next day and they were not under International. So it appears to be intermittent. Seller did not participate under GSP.

swenson8781 · ‎08-21-2017

Thanks @castlemagicmemories, & @watterson414. Some of my listings are showing up that way, others not. I listed a few new items without GSP, and that didn't affect how they showed up either. Guess I'll just wait it out...

@phcd1, for all the glitches there have been over the years, I'd be REALLY thrilled to have to deal with an 'all my listings are selling out' glitch 😉 Still waiting for that one... along with winning the lottery!!

castlemagicmemories · ‎08-21-2017

@swenson8781 wrote:
Thanks @castlemagicmemories, & @watterson414. Some of my listings are showing up that way, others not. I listed a few new items without GSP, and that didn't affect how they showed up either. Guess I'll just wait it out...

@phcd1, for all the glitches there have been over the years, I'd be REALLY thrilled to have to deal with an 'all my listings are selling out' glitch 😉 Still waiting for that one... along with winning the lottery!!

@swenson8781

I love the way you think! Now THAT is a glitch sellers can get on board for!

How about a buyer one, where ebay pays for the item that the buyer buys?

Good for seller, good for buyer, for ebay, not so much, though...

Yes, I'm a buyer.

grilled · ‎08-21-2017

This issue has been reported by several members over the past week.

The issue is related to how the shopper/buyer has "Item Location" set during search. Setting Item location to Default results in some US items sometimes showing up as being sold by International sellers in SEARCH RESULTS.

It does not mean that your US items are being "listed as International" - It's an eBay search bug. It means that your US items are being incorrectly grouped under International Sellers in search results. (the listing itself is still a US listing).

It's not dependent on which browser or account you're using.

If you are searching for your own US items in eBay, set your Item Location in search to anything OTHER than Default. In the search results you will then find all your items grouped with US items.

There are at least 5 other threads in The Community about this. An eBay employee heidi@ebay is on one of the threads and is looking into it. Hopefully heidi had greater understanding and leverage than eBay customer service phone reps do. This is a real issue. It affect lots of sellers and buyers.

It is a bug. It is intermittent. It's eBay's problem.

terrycanarsky · ‎08-21-2017

Same glitch happened to us last week off and on.

Today's was a bit more fun. Trying to insure a package going to Chicago. Normally eBay/Pitney Bowes defaults to ShipCover (we much prefer USPS insurance). Apparently today, however, eBay determined Illinois was not in the US --- see the small print note: "Destination country is not supported by ShipCover." o.O

~M

swenson8781 · ‎08-21-2017

@grilled wrote:
This issue has been reported by several members over the past week.

The issue is related to how the shopper/buyer has "Item Location" set during search. Setting Item location to Default results in some US items sometimes showing up as being sold by International sellers in SEARCH RESULTS.

It does not mean that your US items are being "listed as International" - It's an eBay search bug. It means that your US items are being incorrectly grouped under International Sellers in search results. (the listing itself is still a US listing).

It's not dependent on which browser or account you're using.

If you are searching for your own US items in eBay, set your Item Location in search to anything OTHER than Default. In the search results you will then find all your items grouped with US items.

There are at least 5 other threads in The Community about this. An eBay employee heidi@ebay is on one of the threads and is looking into it. Hopefully heidi had greater understanding and leverage than eBay customer service phone reps do. This is a real issue. It affect lots of sellers and buyers.

It is a bug. It is intermittent. It's eBay's problem.

No offense intended to you, but I must correct your last statment...

It is a bug. It is intermittent. It is OUR problem.

It is eBays RESPONSIBILITY to fix, however, unfortunately, it is a problem for all sellers. eBay makes their money no matter where my listings are placed, I do not.

Hopefully, since someone at eBay seems to be aware of it, it will get solved/corrected within the next month... or 12 🙂

watterson414 · ‎08-21-2017

I am wondering how we will know when it is fixed? Does anyone know if ebay moved UK into USA website? There seems to be a lot of sold results in clothing that are from the UK.

grilled · ‎08-21-2017

It's an eBay bug.

Users cannot fix the bug. It's not "which browser you use" (an entire discussion of that has already happened on these threads. It's not "which account you use" (another entire discussion).. It's not something wrong in how sellers have listed (another discussion). It's not something the buyer/shopper should be doing differently (though they can set Item Location in Search to anything other than "Default" to get correct search results).

It's a bug and we cannot do anything to fix it. eBay must take action.

*help_no_brakes* · ‎08-21-2017

@watterson414

Late to the party am I.

I am in Australia & when I view your listings I see...Ships to Worldwide.

When I enter my location in Shipping Details no rates are available...Contact Seller.

Just an observation.

grilled · ‎08-21-2017

another report of this bug

https://community.ebay.com/t5/Member-To-Member-Support/US-seller-falling-under-international-sellers...

southernfriedbelle · ‎08-24-2017

@watterson414 wrote:
I DON'T KNOW WHY SOME OF THESE LISTINGS HAVE ISSUES. HERE IS WHAT I NOW KNOW. THERE IS AN ISSUE WITH CHROME (NOT FIREFOX) AND THE RADIO LOCATION BUTTONS.

I DO KNOW THAT I WAS ABLE TO FIX ALL OF MY LISTINGS BY GETTING OFF OF GLOBAL SHIPPING. I DON'T SELL THAT MUCH INTERNATIONALLY, SO, THIS WAS A NO-BRAINER.

@watterson414, I don't participate in in the GSP, but my listings are doing the same thing. Extremely frustrating.

Belle