cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Who would we hire?

Tell us why we should hire you as the CEO of eBay?
What do you change?
    Right off the bat, I'm going to call a meeting and see if I can get the following done.
1) Make the basic search function pull results from Item Title words ONLY.
2) Initial results are to be pulled up Low$ to $High.
3) Sort Options can stay as they are
4) Change Item Specifics to Five areas (each of which have a filter).
5) Get rid of "compatibilities".
6) I'm leaving promotions because I'm using that for my month long vacation to Fiji.  But, Standard Promotion will only cause your listings to be Cross Promoted inside of other listings.
7) Gonna do away with the "star" ratings thing.
😎 Buyers and Sellers can leave Pos, Neu, Neg.  (Any buyer or seller that leaves 2 Neg a month, gets a 30 day vacation...But not with me).
9) Feedback time limit is 30 days.
10) Return time limit is 5 days from receipt.
11) If returning an item, buyer pays the return shipping.
     This better be done by the time I get back from Fiji, or heads will roll.
     And I'll have another list of things changes when I get back.

Message 1 of 43
latest reply
42 REPLIES 42

Re: Who would we hire?

It is essential that the process of issuing negative feedback on platforms like eBay be more stringent and equitable. For the buyer, a comprehensive evaluation should be conducted, including questions like whether they thoroughly read the product description, examined all provided pictures, and understood the seller's profile. This is crucial because allowing unfiltered negative feedback can lead to unjust outcomes, especially given instances where buyers might provide misleading or inaccurate comments.

Before such feedback impacts a seller's reputation, eBay should rigorously assess whether the buyer's claims are justified. If any aspect of the complaint is found to be untrue, the feedback should not be posted to the seller's account. This principle should apply to neutral comments as well.

Currently, sellers have limited recourse in contesting feedback, and often, actions taken by eBay in these situations are not sufficient. For instance, I experienced a situation where a customer mistakenly left feedback for me that was intended for another seller, highlighting the need for a more robust verification process. With the prevalence of scamming and dishonesty, it's imperative that these platforms thoroughly scrutinize feedback. The adage "the customer is always right" cannot be blindly followed, especially when it can adversely affect sellers based on inaccurate or fraudulent claims.

Message 31 of 43
latest reply

Re: Who would we hire?

My experience with feedback.
If the seller can retaliate, it slows the buyer down just enough to ask for a solution prior to leaving poor feedback.  (IF there is any merit to the buyers discontent).
The ones that it does not slow down?  These tend to be unwarranted and a probably deserve a little retaliation. 

Seller pays to get it there, Buyer pays to return it?   Just like buying local.  You want to return it, you take it back to the store (The grocery store won't come to my house and buy back the bad milk).
Just a chance ya take when buying on-line.

When I get back from Fiji, I'll work on "Have One Like This to Sell? Sell Now" as well.

Message 32 of 43
latest reply

Re: Who would we hire?

@inhawaii can be the new customer service rep.  The previous rep was slacking a bit. 😂

Message 33 of 43
latest reply

Re: Who would we hire?


@femmefan1946 wrote:

2. Working with retail and others reporting back chronic returners/chargebackers to the card franchises to get the bleeding stop. If they cant get cards they cant do damage.

It is very easy to get a credit card. I've been trying to end a card for a family member who is entering dementia. Practically impossible without a Power of Attorney.

Whether discussions between various businesses and banks to refuse cards to specific individuals would even be possible under laws governing monopolies and too close relationships is another question. What if the decision was to refuse cards to anyone with green eyes?


Card franchises already have the data but the problem is no matter the circumstances banks, card processors and the franchises make money coming and going.  They make money on chargebacks, they make money on both the buyer and merchant end coming and going. Mass card theft is about the only zone where there is loss and since its distributed across countless banks its easily mitigated.

Example:  When had merchant account when PC Games were the in thing our two biggest issues were declined cards obviously and stolen ones. We learned really quick they dont care at all about stolen cards towards the merchant, "If you think it stolen dont process it or reverse the charge" and they make money on reversing the charge.  They care less about a perp.  So me ex, politician, smart cookie creates a handshake mechanism and has me program up a mockup.  Simple as you do a charge online and the consumer need validate it which they can do at their bank in person, any bank ATM or at their bank online.  A bit more complex than that engineering wise but you get the gist of it.  She presents it to Visa/MC and you'd think she selling snow to Eskimos  literally.  Deer in the headlights deal.

 

3. Working with retailers and manufacturers tightly coupled.

Most of the VeRO pulls seem to be either of used/vintage/secondhand items or of goods purchased On Sale from verified retailers.

While it might be useful to eBay to have those manufacturers using eBay as their factory outlet, it cuts off many of the resellers - us little guys.

Vero is clearly ineffective on order of scale just as Mamazon's is clearly ineffective on order of scale or Shop Safe would not be at play.  Yes there is more at play, retailers do not want sellers performing arbitrage. Retailers and manufacturers, distributorships are not in the business of making cottage sellers money.  So yeah, more at play.  If any of us were Nike we'd likely be in same mode, why are unlicensed entities capitalizing on our product, make money.  That costs our licensed entities sales, it costs us revenues and then there are the counterfeits which is HUGE and where they are sold.

 

Placing onus on Nike to be its police, well... Imagine it you with some product you produce.  Yes, there are arrangements like Vero.  I think a more mutually beneficial relationship makes much more sense.  There has to be a REASON for Nike lets say to be cool with theBay.  Sure free outlet store, fine, but anything Nike gonna be sold has to go to them or a contractor they have first, they authenticate, they resell it, they gift up a revenue share.  Problem solved.

 

5. CREATE THE AUCTION MALL

I don't much care for auctions as a selling tool.

But I agree that a specialized Mall would be a Good Thing.

Just don't encourage the innocent newbies to use it.  Make it an option they have to qualify for once they understand how to sell online.

The Auction Mall concept is not just auctions.  It's an evolution of eCommerce that I and my ex created some 20 years ago and surprisingly no place to this day has ever implemented something similar.  My ex (politician) presented it to a Mr. Tsuzak who was CMO of Mamazon at the time.  She'd a relationship with him as we'd come to Mamazon from the likes of Onsale, iDeal, uBid, Auction World and others... BIG Business to Consumer points of sale.  Amazon third party was auctions and zShops back then and VERY VERY open to dialog.  Could argue that Amazons "Reverse Price" competition mechanism came from her presentation of The Auction Mall, but, they say no LOL.  Doesn't matter.  But all those terms used, "Anchor Tennant" etc were "Auction Mall."  Concept is obviously larger than can be forum discussed.

 

7. Tiered FVF fee's based on selling price.

The better my prices the more I pay in fees?

Not too happy about that.

There is already a discounted fee on  some very highpriced goods, as little as 2.5% on sales over $2,500.

https://www.ebay.com/help/selling/fees-credits-invoices/store-selling-fees?id=4809

 

No... Its a dynamic balancing act.  The only site I am aware of that did so was Surplus Direct and it put them atop business to consumer sales in the day surpassing Onsale which was #1.  Dynamic tiers allows the small low ticket seller to grow, the volume seller to pay a bit more, the enterprise seller a bit more, the high end seller has most flexibility based on price and volume ratios PER product (not account level or categorical).  This was actually suggested to Overstock.com and had they done so as well some other aspects they'd been a player instead of out of business.

 

8. Tiered Seller Metrics based on volume versus issues both short and long term.

I agree.

Feedback is a very very poor way for the buyer to measure sellers.  EBay doesn't use it for that very reason.

The "behind the curtain" metrics should be a little more transparent. Not too transparent because no one wants the shifty seller (or buyer) to abandon accounts when they are getting too close to the line.
Yes indeed.  Now the problem in visibility is the capability for buyer groups or competing sellers to push a competitors metric over an edge.  All the sellers love the other sellers unless they are competition.  Aye wella.  But the "Cookie cutter" seller metrics really don't create a good fit for all types of sellers.  High volume sellers see lesser impacts of problem transactions due to volume.  Yet the volume seller having those issues is more likely drive customers off the site.  Yet the seller with low volume has an issue and their metrics kill them.  So an example:  Seller "A" does widgets doing 16,000 a month, their feedback shows significant negative and neutrals but due to volume they are not very big impactors.  But here sits a precious jeweler who has nowhere near that volume yet is making great revenues for eBay per transaction and may well grow investing more in the platform yet a few bad metrics and they are sunk.  

 

10. Dead/Stale inventory auto-reduction abilities.

Under eBay control?  As a seller of long tail and unusual items (in the past week I sold one book in stock since 2004 and another since 2009) I would not be happy with that.

But eBay used to add a Notice to Active Listings that had been unsold for over 16 months. This was a useful practice. So they dropped it.

No.  An opt-in.  Its hard to bargain shop here.  So for example I've these widgets and I'm more than happy deep discount them as do tens of thousands of other sellers have things they'd like rid of.

 

Nothing more than "Marketing Manager" extension whereby "Clearance" as an option which limits percentile between 40%-90% off.  Clearance items can be navigated as a collective, "I want browse all clearance on site", "I want browse all clearance sports cards", "I want browse all clearance toys", "I want browse all Lego clearance toys", "I want browse all womens clothes on clearance" etc.

 

If I were eBay I'd consider even binding accessibility to "Clearance Markdown" in relation to acceptable seller metrics assuming as I noted above that said metrics system was properly implemented.  IMHO its not.  So "Clearance" capability towards higher browse visibility is a Carrot whereby sellers are encouraged to better perform or not get access.

 


 

Message 34 of 43
latest reply

Re: Who would we hire?


@ramsteinworld wrote:

It is essential that the process of issuing negative feedback on platforms like eBay be more stringent and equitable. For the buyer, a comprehensive evaluation should be conducted, including questions like whether they thoroughly read the product description, examined all provided pictures, and understood the seller's profile. This is crucial because allowing unfiltered negative feedback can lead to unjust outcomes, especially given instances where buyers might provide misleading or inaccurate comments.

 

THIS IS A WONDERFUL IDEA!

 

Before negative feedback can be issued the buyer understand fixed boundaries.

I salute you!  Great idea!

Message 35 of 43
latest reply

Re: Who would we hire?


@redlinear wrote:

My experience with feedback.
If the seller can retaliate, it slows the buyer down just enough to ask for a solution prior to leaving poor feedback.  (IF there is any merit to the buyers discontent).
The ones that it does not slow down?  These tend to be unwarranted and a probably deserve a little retaliation. 

Seller pays to get it there, Buyer pays to return it?   Just like buying local.  You want to return it, you take it back to the store (The grocery store won't come to my house and buy back the bad milk).
Just a chance ya take when buying on-line.

When I get back from Fiji, I'll work on "Have One Like This to Sell? Sell Now" as well.


Free return came blowing through consumers doors due to etailers and has become an expectation.  I can tell you allot of customers if it were not for free return will chargeback.  Now with a site like eBay, community open ended marketplace really cant have "Seller return terms" per seller as it creates confusion yet at the sametime having free returns across the board makes every seller a target.

 

As with anything the devils in the details.  That said I can tell you this, things will change.  Retailers online are experiencing "Friendly Fraud" at unprecedented levels and the predictions by Mastercard towards 2027 are staggering towards the realms of half a trillion dollars globally.  What those changes look like is anyone's guess.

Message 36 of 43
latest reply

Re: Who would we hire?

#1 requirement to be CEO, executive, or any decision maker at Ebay is to have sold 500 items personally.

 

I wonder how many items have been sold by all of the Ebay executives combined.  Now they will get a big dose of reality when they have to call their own customer service for something like trying to get a negative feedback removed because a new buyer didn't like his Weekend at Bernie's DVD as he found it unbelieveable.

 

#2 requirement is have a logic brain.  When people know I sell on Ebay, I have come across so many stories of them having one bad experience and never coming back.  Ebay never reached out.

 

The logic is that Ebay doesn't realize the sales they did not get.  For instance, yes you may be getting some revenue off horrible sellers and dropshippers, but customers are leaving you for life.

Message 37 of 43
latest reply

Re: Who would we hire?

Meh.

EBay doesn't use feedback to assess member accounts.

Sellers don't see buyer feedback before the purchase because over 85% of transactions are either Fixed Price or Buy It Now.

Most buyers think 95% is an A+ and don't look further.

The few buyers who read feedback will form their opinion on what the seller posts.

 

Denying sellers the ability to post negative feedback is a Seller Protection policy.

Message 38 of 43
latest reply

Re: Who would we hire?

@redlinear 

 

As the New CEO of eBay I would shut down the California and other facilities and relocate the entire operation to the geographic center of the lower 48 States which is near Lebanon, KS.

 

Screenshot (491).png

 

I would split off eBay to be the site for collectibles, vintage, used items and factory sealed items over 10 years old.  All NEW items (within the last 10 years) would be placed on a new site, eBay New Products.  Sellers would have to have 2 accounts to operate on both sites.  

 

 

Regards,
Mr. Lincoln - Community Mentor
Message 39 of 43
latest reply

Re: Who would we hire?


@professional_eagle_parts wrote:

#1 requirement to be CEO, executive, or any decision maker at Ebay is to have sold 500 items personally.

 

I wonder how many items have been sold by all of the Ebay executives combined.  Now they will get a big dose of reality when they have to call their own customer service for something like trying to get a negative feedback removed because a new buyer didn't like his Weekend at Bernie's DVD as he found it unbelieveable.

 

#2 requirement is have a logic brain.  When people know I sell on Ebay, I have come across so many stories of them having one bad experience and never coming back.  Ebay never reached out.

 

The logic is that Ebay doesn't realize the sales they did not get.  For instance, yes you may be getting some revenue off horrible sellers and dropshippers, but customers are leaving you for life.


This is a spot on statement.  At some camp gatherings I've literally just turned off the music and asked the question and we're talking a pretty good sized gaggle of people.  I cant attest to one bad experience but most I've encountered its two or three and they are done.

Message 40 of 43
latest reply

Re: Who would we hire?

@mr_lincoln , At least wait until I get back from Fiji before ousting me. LOL
  If relocated to mid U.S. we could just go complain in person!  I like that idea!

Message 41 of 43
latest reply

Re: Who would we hire?


@redlinear wrote:

@mr_lincoln , At least wait until I get back from Fiji before ousting me. LOL
  If relocated to mid U.S. we could just go complain in person!  I like that idea!


@redlinear 

 

No problem at all.  Other changes to the venues would be done by committee involving surveys and inquiries from Sellers ... every Selling account would be invited to participate. 

 

The centralized location would make it easier for Sellers and Buyers to attend the annual eBay Jamboree.

Regards,
Mr. Lincoln - Community Mentor
Message 42 of 43
latest reply

Re: Who would we hire?

New CEO? Thinking completely off the wall I would hire a comedian or a song and dance man.

 

Give me something genuine to laugh at. Laughing at the litany of repeated bugs, errors, mistakes, and plain bad programming is wearing a bit thin.

 

Would a comedian do any worse?

 

 


@professional_eagle_parts wrote:

#1 requirement to be CEO, executive, or any decision maker at Ebay is to have sold 500 items personally.


They had a bit of a do on eBay UK a while back. Where it was announced to fanfares some eBay reps would be doing a bit of selling. To show us how it should be done.

 

Of course it turned into a farce. Posters actually having to explain to the reps what they were doing wrong. It ended up as a study of how not do things. They only did it the once.

 

Message 43 of 43
latest reply