Where do I find a return label, or does a return request need to be opened first?

[pvcliff]

I've got someone telling me he is getting an error code on a $100 laser measure that we used several times right before listing it. Says the manufacturer can recalibrate it and "is there anything you can help me with". My feeling is yeah, I can help you return it to me.  Is there a function where sending a return label is available to me right now, or does he have to request a return for me to be able to access a label? 

I am thinking to write "sorry you are having difficulties with the laser measure, please open a return request and I will provide a label so that you can return it to me".  Not that he necessarily is just trying to get an after-the-fact discount (but he could be), and certainly the company seems to have a good warranty system (see below), but I'm thinking it is just better to have it sent back to me. Thoughts?

All our laser measure and detection systems tools are supported by the "company" warranty

• For the first 20 years, we will repair or replace parts that break from defects in materials or workmanship. We've had it for maybe 10 years.
• For the first two years from date of purchase, we provide wear-and-tear coverage at no cost.We no longer have the receipt anyway.
  

• We guarantee to have every tool repair in and out of our repair center in one day or the repair is free.

• On top of all that, every laser measure tool comes with one free calibration per year for your first two years of ownership.

[18704d]

2 years?

20 years?

Are you within the 30 day MBG window?

because it doesn't honor..

Supposed 'warranties' that are years .. years .. long.

?

Lynn

[18704d]

And, as you know

Paypal gives 180 days.

My best,

Lynn

[pvcliff]

I guess I gave too many details. The measure tool arrived today. He says it doesn't work but mfr can recalibrate it. Sounds like he wants "something" in the way of compensation from me. I want the tool back. Does he need to open a return in order for me to access a return label?

[dhbookds]

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

[dhbookds]

Does he need to open a return in order for me to access a return label?

[mam98031]

---

@dhbookds wrote:

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

---

No you don't.  You can create a return label at https:www.paypal.com/shipnow

Then just send the label to your customer.  

[mam98031]

Does he need to open a return in order for me to access a return label?

[mam98031]

---

@dhbookds wrote:

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

---

Wow that first try presented very strangely.  Let me try that again.

You do not have to have the buyer open a claim so that they can get a return label.  You can go to https:www.paypal.com/shipnow

Create it and then send it to your customer.

[mam98031]

Does he need to open a return in order for me to access a return label?

[dhbookds]

---

@mam98031 wrote:

---

@dhbookds wrote:

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

---

Wow that first try presented very strangely.  Let me try that again.

You do not have to have the buyer open a claim so that they can get a return label.  You can go to https:www.paypal.com/shipnow

Create it and then send it to your customer.

---

Yep, certainly possible, but then you remove the return from the ebay process which can cause trouble..........

[dhbookds]

Does he need to open a return in order for me to access a return label?

[calntom]

---

@mam98031 wrote:

---

@dhbookds wrote:

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

---

Wow that first try presented very strangely.  Let me try that again.

You do not have to have the buyer open a claim so that they can get a return label.  You can go to https:www.paypal.com/shipnow

Create it and then send it to your customer.

---

I was trying this out and it would not let me change the "ship from" address to reflect a buyer address.

If a seller were to send a USPS label to a buyer, how long is it good for? In other words, how long does the buyer have to ship it back, in that the label will scan?

[calntom]

Does he need to open a return in order for me to access a return label?

[goodluckselling]

---

@mam98031 wrote:

---

@dhbookds wrote:

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

---

No you don't.  You can create a return label at https:www.paypal.com/shipnow

Then just send the label to your customer.  

---

I would take this advice cautiously.  eBay has told us many times that returns and refunds completed outside the approved path will still result in defects against your seller ratings.

It is always best to keep all details within the path of the transaction, in the event it is needed after the fact.

Good Luck Selling!

[goodluckselling]

Does he need to open a return in order for me to access a return label?

[mam98031]

---

@goodluckselling wrote:

---

@mam98031 wrote:

---

@dhbookds wrote:

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

---

No you don't.  You can create a return label at https:www.paypal.com/shipnow

Then just send the label to your customer.  

---

I would take this advice cautiously.  eBay has told us many times that returns and refunds completed outside the approved path will still result in defects against your seller ratings.

It is always best to keep all details within the path of the transaction, in the event it is needed after the fact.

Good Luck Selling!

---

That isn't exactly what Ebay has said.  If you don't email your buyer within Ebay and outline what is transpiring, meaning the refund, then yes it is possible for Ebay to give the seller an OOS defect.  But not if you are communicating with your buyer along the way on what is happening.

There is NO REQUIREMENT in Ebay to MANDATE that buyers have to open a claim to have a seller provide GOOD CUSTOMER SERVICE.  There is NO REQUIREMENT that a buyer has to open a claim to get a refund for a returned item.

Ebay use to tell us that it was fine to work with our buyers outside the claim system to resolve any issue.  But with the birth of the Service Metrics, they now want a claim filed for everything.  

Some buyers don't want to file a claim.  So do you really think it is in the buyer and seller's best interest for the seller to say they can't help them unless they file a claim.  What sense does that make?  

I take care of my customers needs with or without a claim.  I don't offer better customer service to buyers that file claims verses those that don't.  And if I have a buyer that doesn't want to file a claim I will not tell them they have to or should.  Because they shouldn't and they don't have to.  And I sure do not have to self inflict harm to my account by having a claim filed so it can count against me in the Service Metrics.

[mam98031]

Does he need to open a return in order for me to access a return label?

[castlemagicmemories]

I am thinking to write "sorry you are having difficulties with the laser measure, please open a return request and I will provide a label so that you can return it to me".  

This discussion came up previously and a Blue stated that they prefer that the buyer open a case~you can direct them to do so.  

[myescape]

Labels processed thru ebay are return service labels and are open ended(does not have yo be used with in a set time frame)They are not charged for unless/until used.Regular usps prepaid labels(paypal,click andship etc) are supposed to be post office hands within 24 hours of date on label though some po employees feel they are good only for the label date(and some pay no mind to the date)

[goodluckselling]

---

@mam98031 wrote:

---

@goodluckselling wrote:

---

@mam98031 wrote:

---

@dhbookds wrote:

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

---

No you don't.  You can create a return label at https:www.paypal.com/shipnow

Then just send the label to your customer.  

---

I would take this advice cautiously.  eBay has told us many times that returns and refunds completed outside the approved path will still result in defects against your seller ratings.

It is always best to keep all details within the path of the transaction, in the event it is needed after the fact.

Good Luck Selling!

---

That isn't exactly what Ebay has said.  If you don't email your buyer within Ebay and outline what is transpiring, meaning the refund, then yes it is possible for Ebay to give the seller an OOS defect.  But not if you are communicating with your buyer along the way on what is happening.

There is NO REQUIREMENT in Ebay to MANDATE that buyers have to open a claim to have a seller provide GOOD CUSTOMER SERVICE.  There is NO REQUIREMENT that a buyer has to open a claim to get a refund for a returned item.

Ebay use to tell us that it was fine to work with our buyers outside the claim system to resolve any issue.  But with the birth of the Service Metrics, they now want a claim filed for everything.  

Some buyers don't want to file a claim.  So do you really think it is in the buyer and seller's best interest for the seller to say they can't help them unless they file a claim.  What sense does that make?  

---

Well let me say this to your response.  If the buyer does not ask for the refund via eBay messages then all you are really doing is making up an excuse to refund.  The real reason could be anything like out of stock or product damaged, not as described, or sent the wrong item, etc. 

Also shipping labels only have a short time frame with the post office before they might not be accepted.  You can only post date your first class mail 7 days ahead and only 3 days ahead for priority mail

Again I would be against this advice or at least also tell why you would rather operate in this manner versus the eBay recommended path.

This subject has been brought up by you in the weekly chat a few times and the direction eBay staff has shared with you was sellers should be doing this through the MBG resolution center eBay has setup for buyers and sellers to resolve issues through.

Good Luck Selling!

[goodluckselling]

Does he need to open a return in order for me to access a return label?

[mam98031]

---

@goodluckselling wrote:

---

@mam98031 wrote:

---

@goodluckselling wrote:

---

@mam98031 wrote:

---

@dhbookds wrote:

Does he need to open a return in order for me to access a return label?

yes, but he will be given access to the label when you agree to the return.........then you wait to refund until you get it back....... 

---

No you don't.  You can create a return label at https:www.paypal.com/shipnow

Then just send the label to your customer.  

---

I would take this advice cautiously.  eBay has told us many times that returns and refunds completed outside the approved path will still result in defects against your seller ratings.

It is always best to keep all details within the path of the transaction, in the event it is needed after the fact.

Good Luck Selling!

---

That isn't exactly what Ebay has said.  If you don't email your buyer within Ebay and outline what is transpiring, meaning the refund, then yes it is possible for Ebay to give the seller an OOS defect.  But not if you are communicating with your buyer along the way on what is happening.

There is NO REQUIREMENT in Ebay to MANDATE that buyers have to open a claim to have a seller provide GOOD CUSTOMER SERVICE.  There is NO REQUIREMENT that a buyer has to open a claim to get a refund for a returned item.

Ebay use to tell us that it was fine to work with our buyers outside the claim system to resolve any issue.  But with the birth of the Service Metrics, they now want a claim filed for everything.  

Some buyers don't want to file a claim.  So do you really think it is in the buyer and seller's best interest for the seller to say they can't help them unless they file a claim.  What sense does that make?  

---

Well let me say this to your response.  If the buyer does not ask for the refund via eBay messages then all you are really doing is making up an excuse to refund.  The real reason could be anything like out of stock or product damaged, not as described, or sent the wrong item, etc. 

Also shipping labels only have a short time frame with the post office before they might not be accepted.  You can only post date your first class mail 7 days ahead and only 3 days ahead for priority mail

Again I would be against this advice or at least also tell why you would rather operate in this manner versus the eBay recommended path.

This subject has been brought up by you in the weekly chat a few times and the direction eBay staff has shared with you was sellers should be doing this through the MBG resolution center eBay has setup for buyers and sellers to resolve issues through.

Good Luck Selling!

---

Ok, obviously I missed something, my apologies.  I didn't realize that the story was a seller making up some reason to refund a buyer.  I thought it was about a buyer with a problem about the item they received and a return needed to happen.  My bad for misunderstanding.

I don't have a problem with the short life span of a label.  If I were issuing one to a buyer for a return, I would be hoping they would return it in a timely fashion, not wait a couple weeks or better.

I take no issue nor have any problem with you not wanting to do this.  That is up to you.  You need to do what you feel is right for your business.  But that doesn't mean it is wrong for others.  It ONLY means it is not your preferred way to handle a similar situation.

Yes they have and I have NOT said that Ebay recommends something different.  I don't hide that fact from anyone.  It is Ebay's recommendation to support the Service Metrics.  I just don't agree with that.  

As long as my buyers walk away happy, that is what counts.  I've had buyers that have not wanted to open a claim and I won't make them.  You will not ever know me to say to a customer that I can't help them unless they open a claim.  That is just not going to happen.

You have every right to take any recommendation on any subject by Ebay and use it as part of your business.  I support those choices.  But it is important to remember they ARE choices.  Because I'm sure there are some recommendations that Ebay makes about other policies that you may choose NOT to use.  Choices, we all have them is some of the policies of Ebay.  Certainly not all, but there are some.  I respect your choice.

[mam98031]

Does he need to open a return in order for me to access a return label?