When it rains, it pours

[mikeystoyz]

I am still working on my other issue when this pops up.  Sold a laserdisc 2 months ago.  Person got it, opened it, emailed me and said it wasnt a dvd.  nowhere in my listing did I ever say this was a dvd and specifically mentioned it wasnt a dvd and would play in a dvd player.  I was very specific about this but I said, hey, sure, ill take it back.  Fast forward 1 month later.  They sent the item back 1 month after I agreed to the situation and the item is open.  I really am not in the mood for 2 negatives in a week.  So, do I suck this up, email them and say you know you got lucky or do I do something else.  The value of the disc has been greatly impacted by the buyer opening it.  Give me some options here.  Normally I would have told the buyer they are outside of my time limit, which they are and left it at that.

[mypostingid15]

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@mikeystoyz wrote:

I am still working on my other issue when this pops up.  Sold a laserdisc 2 months ago.  Person got it, opened it, emailed me and said it wasnt a dvd.  nowhere in my listing did I ever say this was a dvd and specifically mentioned it wasnt a dvd and would play in a dvd player.  I was very specific about this but I said, hey, sure, ill take it back.  Fast forward 1 month later.  They sent the item back 1 month after I agreed to the situation and the item is open.  I really am not in the mood for 2 negatives in a week.  So, do I suck this up, email them and say you know you got lucky or do I do something else.  The value of the disc has been greatly impacted by the buyer opening it.  Give me some options here.  Normally I would have told the buyer they are outside of my time limit, which they are and left it at that.

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Yup.

[fashunu4eeuh]

Your options are limited since you agreed to the return. What stipulations did you make when you agreed to refund him? Return within so many days, must be in original condition? What you do now is predicated on your return terms, and the method of the return (for example, did he open a return case thru eBay?, or did y’all bypass the official channels?)

[mikeystoyz]

Emailed me, I said return it and I would refund.  I give 7 days as to start the return and have a 30 days return on my goods.  It says on the page must be returned sealed.

[a_c_green]

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@mikeystoy wrote:

The value of the disc has been greatly impacted by the buyer opening it.  Give me some options here.  

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I'm trying to wrap my brain around how this moron could possibly confuse a 12" diameter (or whatever) laserdisc with a DVD. The only possible reason I can think of for this is that your laserdisc was some rare title that was never released on DVD or Blu-ray, and he needed to borrow yours to copy via DVD burner. 

Are you sure that the value is really hurt by being opened? Not many people (besides me ) even have laserdisc players anymore, so I suspect that most titles being resold these days are for playing, such as what I think your buyer did. To be honest, I've never paid all that much attention to whether a given album was supposedly still "factory sealed," as video game stores and disc resellers usually have a vacuum sealing machine in the back room for re-sealing used albums after cleaning. 

[castlemagicmemories]

This is a shame because you have said before how careful you are to state that this is NOT a DVD in several places in your listings.

I guess you have to appease him.  

[chapeau-noir]

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@mikeystoyz wrote:

Emailed me, I said return it and I would refund.  I give 7 days as to start the return and have a 30 days return on my goods.  It says on the page must be returned sealed.

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It sounds to me, just from reading your posts, that you made an exclusion to your usual published return policy to allow this return, basically doing him a favour.  In light of that, I would definitely follow through and just refund, and chalk it up.  

If it's any consolation, I've sold loads of media in my years here, and found that being sealed is less of an issue than actual condition and provenance of that media (i.e., for movies is it a rental or from a personal collection). If it was unsealed simply for inspection, I don't think that will impact that much. 

[femmefan1946]

Can he still leave feedback?

Can he start a Dispute? (Including Paypal).

Did he use a tracked service?

Did you pay for return shipping?

It would be silly to send back the disc.

It would be silly to pay for his return shipping or even the original shipping.

Consider refunding only the cost of the disc, not the shipping either way.

What would be his options?

I am old and more cynical than a teenage goth with mommie issues.

[escuintla]

Semantics, semantics, semantics...….

If 60 days passed the delivery date, they can't leave a negative feedback, no feedback at all unless I am totally lost,  not aware of the new return rules. 

If so, I would talk about a discount because he should have known it wasn't a DVD. Call Ebay CS.

Good luck!

[mudshark61369]

@mikeystoyz,

While you do state "This is not a DVD and will not fit in a DVD player". It may go right over many millennial's heads.  Maybe you need to add a Millennial disclaimer to each of your LD listings.

Millennial Buyers; "This is a 12" disc, the same size as a vinyl album / LP, which will not fit in any known DVD player".

Millennials do know what size vinyl albums are.

Since you provided the disclaimer statement in your listing, and the buyer said in their message "this isn't a DVD" I would have fought the return all of the way. Even the least educated ebay rep, would see this as a buyer's mistake/remorse, because they did not read the description. If the buyer lost the dispute, they couldn't have left a negative or if they did before resolution, it would have been removed.

[luckythewinner]

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@mikeystoyz wrote:

Sold a laserdisc 2 months ago.  Person got it, opened it, emailed me and said it wasnt a dvd.  nowhere in my listing did I ever say this was a dvd and specifically mentioned it wasnt a dvd and would play in a dvd player.

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IMHO you can partly blame eBay for this one because the "Laserdisc" category is underneath the "DVDs & Movies" category.

Why on earth eBay would put one video format category underneath a category that has a different video format in the title?