Selling

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Buyer filed chargeback and credit card company let him keep the item

A couple of months ago I sold a gas mask (second hand) to a man in Canada. After he received the item he opened a dispute via PayPal where he claimed that the item differed from the item description/photo (it is exactly the same item as in the pictur...

Seller Hub View Sales Record- not showing promotional discounts

In Seller Hub you can go to any order and select "View Record"- on every single one of my orders that has a quantity discount applied the record page is not showing the discount. Here's a screenshot example- it's showing $0.00 next to discount, but t...

sold listing results in the "search by category" are missing. anyone else?

Went to look at some recent sold prices in a few categories..specifically coins, paper money. there are no results showing, everything is missing. tried some other categories...same results. I am guessing it is due to the Thursday night site maintena...

Is there a way to make "Buy it Now" listings that do not expire? Hit with duplicate listing penalty

Is there a way to make "Buy it Now" listings so that they do not expire. Every once in a while we inadvertently re-list the same item twice and they get hit with a 7 day shut down. I dont know how the listings are getting duplicated as we are just re...

Is it all about fixed price sales now?

I'm returning to eBay after a two year absence. I'm struck by how much Buy It Now dominates the platform. There not only are far fewer auctions than there used to be, they seem to return much less money. Here are the Buy It Now prices from October sa...

Wanted - Sample Template for File Exchange - VHS Tapes and CDs

Hi friend, Can you share a sample template for using to list fixed price CDs and VHS tapes on File Exchange? I'd like to examine how you do it and learn from the "best". I have 5,000 of these to list. Thank you.

Buyer claims laptop battery defective

A buyer claims the battery on the MacBook he just received from me is defective and the trackpad is bulging. This is not the case and the pictures of the listing show no such damage. I also have pictures of the computer running showing nothing is wro...

Resolved! Final value fee promotion versus cancelled orders

Shot in the dark here, but do these promotions carry-over to relisted items when buyers cancel? Or is the seller just out of luck here.

Unhappy buyer

Need some opinions. How would you handle this buyer? The item is "open shelf" and new not in package. I personally inspected it myself and my description states this. Here is what she emailed me: "got my order for two one couch and one loveseat they ...

Will ebay be taking a commission on sales tax?

I just read the latest posting by ebay about new rules concerning the collecting of sales tax. The posting said: "In states where eBay is required to collect Internet Sales Tax from buyers, order totals sent for processing will reflect the gross orde...

How can I send my buyer a return shipping label?

So I had a buyer request a return, and I accepted the return via eBay and paid for the return shipping label on the spot. I was under the impression eBay would email them the return shipping label after doing so, but they messaged me asking where the...

Resolved! Unnecessary saved drafts when I launch listings BIG PROBLEM

I posted the complaint below yesterday in Technical Issues and I did not get any reply. This is a very annoying problem and I hope someone from eBay will take a look at it and come up with a solution. Yes, I know, I can delete all the unnecessary dra...

Back on eBay as a Seller and the first item sold already hit with PARTIAL REFUND scam!

I can't remember the last item I sold (over a year ago) on eBay before I quit but I decided to off load some of my toddler’s old baby clothing on eBay. First item sold on Monday and I'm already having aggravation and regrets!My buyer who received the...

New sales tax and exemptions for common folk

In MN neither clothing or most grocery items are not taxable. Is eBay making the State Taxes to align with those purchases or is there a way to recover Sales Taxes Not collected on those items. I am not talking about exemptions for Charities.

Best Strategy for this case?

Buyer on a different ID has sent 2 separate messages providing details of issues/faults with camera hardware. They have not asked to return or for a partial. So far, I have not replied to either.Almost all FB they have left for other sellers falls in...