eBay

inhawaii · ‎03-01-2022

When a customer files a "not as described" complaint about a item, I wish ebay would consider how many prior sales you have had on that item without any complaints or problems.

If i've sold a hundreds (in some cases thousands) of a item without a single complaint,

then some maroon all of a sudden claims it's "not as described", I wish ebay would take that into consideration and for once.

I wish a little common sense was used instead of the current "always find in favor of the buyer" policy.

Lido Shuffle - Boz Scaggs

nilis13 · ‎03-01-2022

I agree - I sold a book. Buyer keeps for 27 days and then on the 28th day decides to return as not in the condition they thought it was going to be in. Book was old, I had many pictures showing the condition and a long lengthy description of all the flaws also. So, they read it and decide to return. I do not run a library. This 30 day returns window is much too long. Sorry for the rant. Tired of them always siding with the buyer also.

liawrig.nq8rdwqa3 · ‎03-01-2022

That other site, "P*h" doesn't accept returns. Period. Unless the seller agrees to the return. The buyer has 7 days to ask for a refund/return. 7 days!!!!

coolections · ‎03-01-2022

@liawrig.nq8rdwqa3 wrote:
That other site, "P*h" doesn't accept returns. Period.

Wow. There is an actual site this day and age that allows a seller to tell a customer to "get lost" when they want to return an item that does not work, or arrives broken, or is not as described ? I would be curious how long that site lasts.

blingfling123 · ‎03-01-2022

Because it does not matter if you have sold a million of them with no issues, when one of them does have an issue.

What consideration do you want eBay to take? If you were a buyer and bought a bag of candy and it was bad, would you want to be ignored just because 1000s of others have been sold with no issues? Would you want to be told "Sorry too bad, the seller has never had any issues with these, so we are not going to process your request"

People buy brand new stuff direct from companies that have issues. No one, and no company is perfect. Does not matter if it is food, electronics or even clothing. QA is not 100%. Sometimes things happen.

While I agree that INAD is abused, it is also a valid (and sometimes the only) option for a buyer.

bashort · ‎03-01-2022

@coolections wrote:
@liawrig.nq8rdwqa3 wrote:
That other site, "P*h" doesn't accept returns. Period.
Wow. There is an actual site this day and age that allows a seller to tell a customer to "get lost" when they want to return an item that does not work, or arrives broken, or is not as described ? I would be curious how long that site lasts.

That's few have ever heard of "P*h" or any other site that tells buyers to "get lost" because they have no buyers.

farmalljr · ‎03-01-2022

I'm sure there are many reasons why a buyer returns stuff. Sometimes, the returns are probably valid. I've had to return very few things, for valid reasons. It's always within a few days of getting the item.

However, lots of people return stuff for frivolous reasons. One of the bad sides to that is that it messes with your seller metrics, especially if you are a small seller. Then, you have the expense of the return label on top of that. A valid complaint/return, I have no issues with.

The big picture though, most all of the returns I have had, were all bologna. It's either the buyer trying to scam something, or in a few cases, remorse. By and large, most of my returns are someone scamming something, either parts or the whole item.

Returns for me are WAY more sided to false reasons, then valid return reasons. I most of all wish eBay would drop the negative metrics for that. Though my percentages are well within the allowed limits, I can see how it can get sellers in a pickle. I also wish eBay would not allow sellers to leave any feedback, neutral or negative, without first returning an item. Every year I run into at least one buyer who "wants a refund" but won't return the item. When I refuse, they leave negative feedback over it and eBay will not remove it.

kabilab · ‎03-01-2022

In my store's current location, I have had 11 returns out of 23,000 transactions. On e-Bay, though, I have experienced 41 INADs out of 3,000. What I realize is that with millions upon millions of sales, it would be impossible for e-Bay to offer me individualized service for INADs. Even if it were possible, it could never be equitable and would cause massive problems.

In my eight years selling under my account, I have only appealed two decisions, winning one where the buyer refused a return and losing another where the person claimed to not understand what he had read. That's business!