eBay

needalittlehelpsometimes · ‎03-28-2018

Over a month ago I had a buyer request a return because she found it for free elsewhere. She did not open a return case. I told her to return it and I would refund when I received it. I never did.

She emailed me today asking where her refund was. I asked her for the tracking number and date of mailing but I haven't heard back yet.

I received a notice from the PO yesterday that I had a letter with postage due for $3.50. How a letter can have that much due is a mystery.

I can only assume after this mornings email that it is the missing return. The only thing I can figure is that she either marked it return to sender after opening it or just repackaged it and threw it in the mail without postage and hoped for the best.

My questions is 'What is my responsibility in this instance'?

Do I have to pay the postage due to get it back and then refund her in full? Or can I just leave it and let them return it to her? If I do have to pay to pick it up, can I deduct the $3.50 from the refund?

The original sale was over a month ago.

Thanks for any help.

getitright1234 · ‎03-28-2018

@needalittlehelpsometimeswrote:
Over a month ago I had a buyer request a return because she found it for free elsewhere. She did not open a return case. I told her to return it and I would refund when I received it. I never did.

She emailed me today asking where her refund was. I asked her for the tracking number and date of mailing but I haven't heard back yet.

I received a notice from the PO yesterday that I had a letter with postage due for $3.50. How a letter can have that much due is a mystery.
I can only assume after this mornings email that it is the missing return. The only thing I can figure is that she either marked it return to sender after opening it or just repackaged it and threw it in the mail without postage and hoped for the best.

My questions is 'What is my responsibility in this instance'?
Do I have to pay the postage due to get it back and then refund her in full? Or can I just leave it and let them return it to her? If I do have to pay to pick it up, can I deduct the $3.50 from the refund?
The original sale was over a month ago.

Thanks for any help.

#1. Was the item you shipped with free shipping?

#2. When you told the buyer to return it, where you planning to deduct the original shipping?

I would tell the buyer, you said you would accept the return; however, you did not agree to pay the return shipping and because the package has postage due, you will deduct return shipping cost for the item. Tell the buyer, per eBay's MBG policy: buyers pay for return shipping on remorse returns and the seller is also allowed to deduct original shipping, if and when originally shipping is charged seperately.

PS: If you go to the the PO and pay for the postage due, you are in essence paying for the return shipping, so should you decide to deduct the return shipping, beaware the buyer can go through Paypal and request a full refund. You should contact Paypal and ask, if you where to deduct the postage due as return shipping cost on a remorse return, well they force you to give the buyer the return shipping cost withholdings.

This buyer's actions are well playing out . Was this a cosmetic item? Can you resell it?

I would be inclinded to ignore, the package, this buyer has made things too complicated. You are better protected by eBay and Paypal should you ignore the package for you might get stuck with the original and return shipping. And we have yet to talk about the loss of your eBay and Paypal fees .

lewisburggold · ‎03-29-2018

Since you put it like that tough loss buddy. The system is broken when it serves you better to just throw in trash. Best regards

d-k_treasures · ‎03-29-2018

What does your tracking show? Refused? If so, they have no BP(if it was over 30 days since it was delivered or available for pickup, there is no ebay BP anyway).

You opened the door, however, by saying they can return it. From what we've read, that negates your no return policy. Not sure how that plays out, though, if they never opened a case.

_____________________________
"Nothing is obvious to the oblivious"

needalittlehelpsometimes · ‎03-29-2018

@getitright1234wrote:

#1. Was the item you shipped with free shipping?
#2. When you told the buyer to return it, where you planning to deduct the original shipping?

This buyer's actions are well playing out . Was this a cosmetic item? Can you resell it?

_______________________________________________________________________
Yes it was a free ship item. I was toldI could not deduct shipping on a free ship item. I think that should be changed because some retail stores do that if you return the whole order or part of it tht knocks your total below a certain cost.

It was an item that I cannot resell.

I am wondering why she decided to return without opening a case. My thinking is that she has done this many times and is probably on the radar with too many returns. I have decided to ignore the package and let the PO return it to her eventually. It is so not worth it to pick it up. Not to me anyway.

It has been 24 hours since I requested a tracking number and I still haven't heard back from her.

getitright1234 · ‎03-29-2018

If she chose, the return to sender/refused package, the tracking number would be the same as the one you used to send it to the buyer. Re-check your tracking number and see if its routed back to you under that same number, and if there is proof postage is due showing. You will need this information should the buyer attempt a return through Paypal. Under Paypal the buyer is obligated to return the item on their dime. The buyer may attempt to tell Paypal you refused the returned, Not, mentioning postage was due. I'm not sure what's Paypal policy when a buyer refuses a package?

needalittlehelpsometimes · ‎03-29-2018

@getitright1234wrote:
If she chose, the return to sender/refused package, the tracking number would be the same as the one you used to send it to the buyer. Re-check your tracking number and see if its routed back to you under that same number, and if there is proof postage is due showing. You will need this information should the buyer attempt a return through Paypal. Under Paypal the buyer is obligated to return the item on their dime. The buyer may attempt to tell Paypal you refused the returned, Not, mentioning postage was due. I'm not sure what's Paypal policy when a buyer refuses a package?

I checked the original tracking and the last update was when it was delivered to her. So it looks like she didn't mark it return to sender. Can someone drop a package in the mail with no postage and the PO deliver it all the way to the destination PO to wait for postage to be paid?

turquoisetulips · ‎03-29-2018

What would you do in this scenario? op - unquote ----------------------------------------------------------

I would deduct the 3.50 from the refund and send a short polite explanation to the buyer with the balance . Tulips

beastofburden · ‎03-29-2018

All this because you tired to be nice. 😞

needalittlehelpsometimes · ‎03-29-2018

@beastofburdenwrote:
All this because you tired to be nice. 😞

Yes. As they say, No good deed goes unpunished. Even though I have a no return policy I figured I would get a negative if I refused the return.

For future reference, if a buyer wants to return an item with a no return policy, because she found it cheaper and I say NO and she negs me, can that negative be removed?

sam9876 · ‎03-29-2018

No.

getitright1234 · ‎03-29-2018

@needalittlehelpsometimeswrote:
@beastofburdenwrote:
All this because you tired to be nice. 😞
Yes. As they say, No good deed goes unpunished. Even though I have a no return policy I figured I would get a negative if I refused the return.

For future reference, if a buyer wants to return an item with a no return policy, because she found it cheaper and I say NO and she negs me, can that negative be removed?

Yes, if she talks about the quality of the product and/or your customer service. No, if she exclusively leaves feedback and says, seller refused to refund. BUT, the feedback is open to interpetation by individual customer service reps and that can be a slippery slop.