11-27-2021 10:19 AM
The item in question is a DVD movie. Something that would be shipped in a standard bubble mailer. This buyer is asking for it to be shipped utilizing thick cardboard & extra layers of bubble wrap which would cost more to ship as I would also have to purchase a larger bubble mailer. I charged $3.99 for shipping, from a previous DVD I recently shipped cost me little over $4, so I'm already eating a small loss along with the cost of the intended bubble mailer. What would be the best way to go about this? It crossed my mind to cancel, but this situation doesn't relate to the 3 options eBay gives you for canceling an order. Or ship it with the original intended bubble mailer? Thank you!
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11-27-2021 04:07 PM
Assuming it's $9.99 like your other listings, then a bubble mailer is all the buyer should get. You're responsible for getting the package there safely regardless of the cost. But as you've said, you (and I) have done it plenty of times just fine with a bubble mailer.
11-27-2021 08:57 PM
Thank you to all who responded! Much appreciated! I have not yet messaged the buyer, but I will do so shortly as I wanted to see the responses I'd get throughout the day. My issue with him is making the purchase & then having very specific packing instructions afterwards. It's not just a simple of little bit of bubble wrap & 2 pieces of cardboard. He specifically asked for extra layers, not extra layer which is, I would guess at least 3 or more 🤔. The cardboard request, he specifically asked for thick cardboard. While it might be easy to get a free Priority Mail box from the Post Office & cut 2 DVD case sized pieces off it, I don't think that would classify as thick, I'm guessing moving box thick & I'm not willing to purchase a box just to do that. The bubble mailer I would have used is a 6x9. You might be able to squeeze a thin piece of cardboard with the DVD case, but that's about it so there's no way I can wrap it in multiple layers of bubble wrap along with 2 pieces of thick cardboard & be able to squeeze it in. But I do happen to have a decently thick sturdy box that I could ship the DVD in. Since it seems he's gravely concerned about the risk of damage, it's a much better option than a bubble mailer abide he'd have to pay for the additional shipping associated with a box.
11-28-2021 02:08 AM
Having just received a CD with a cracked case and a toaster (from AZ) with a crushed corner of the package and subsequent damage to the toaster itself, I'm with the buyer here. Yes, most items are fine but there are always the ones that are not. At this time of the year with MILLIONS of packages bashing against each other why take the chance?