mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@luckey14 wrote:He did receive it. I was on vacation and when I returned I sent the tracking # to ebay. He told them he didn't get it but UPS shows he did and his replies to me on ebay show he did. They gave him his money back and now he won't return the item. Ebay has subsequently said I was right and they would fix it. That was months ago. The guy still hasn't returned the item.
Ebay has strong Seller Protection on items not received. It appears what happened to you was because you were away on Vaca and didn't know you have an issue needing to be resolved. So you likely were not able to respond to the INR within the timeframe and it closed in the buyer's favor.
I would suggest you contact Ebay again and go over what happened. You should have been covered even though you didn't respond to the INR if the tracking showed delivered. I know you said you have contacted Ebay before, but this is obviously going to take at least another try.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
@theteamsetguy wrote:
I'm confused, UPS tracking shows delivered does not necessarily mean the buyer actually got the item. I've personally never received a package from USPS, UPS, and Fedex when tracking shows it was delivered to me over the years.
Most of the time the package was delivered to a neighbors house by mistake. However, there have been a couple of times I've knocked on a door supposedly where the package was delivered and they said they didn't receive it.
Did the buyer explicitly state in a message that he received it or you are relying on the tracking information from UPS? UPS drivers are human and are not perfect. Did the buyer open a case thru eBay or thru their financial institution? If the buyer filed a missing package case with eBay you had 3 days to upload tracking information showing item was delivered. If not eBay will step in and close the case by issuing refund to buyer with YOUR funds and allowing the buyer to KEEP item if he actually received it.
While that can be true, for the Seller Protection on Ebay it is what is required to be covered. As long as the seller ships within their stated handling time, uploads tracking and the tracking shows delivered, they are covered under Seller protection. Oh and if the transaction was for $750+ signature upon delivery is required.
@luckey14 wrote:Not only did the buyer say he got the item but ebay said he got it. That was months ago and he still has the item and his money returned to him.
[THREAD ID: 1-61BATAM3] "I have reviewed the case details as well as the messages between you and your buyer and can confirm that the buyer has really received the item. With this information we have already submitted a correction for the funds to be returned to you."
If this issue happened "months ago" it is likely too old to get any real action on it. When was the transaction? What was the date of this email from Ebay?
