What should I do?

[liawrig.nq8rdwqa3]

I have not received an email confirmation from EB that the buyer paid.  But -- when I went to the hub, I saw that it sold and is waiting a purchased postage label.

Should I wait for the email confirmation before shipping?

[kensgiftshop]

Check and make sure the payment is there and the item is in your paid waiting to be shipped, then ship it.

[dbfolks166mt · Accepted solution]

     The email is probably bogus and a scam. From your seller hub under tasks does it indicate the item has been paid for and ready to ship?? 

[tdrake]

No. If it says Paid in Seller Hub it's ready to ship.

Email is not, IMO, a reliable way to be notified of sales. Most do all their business in the Hub. I click and you get an overview of everything and then from there take any action needed.

[monica-sells]

https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT

If the item is not here, it is not paid for

do not ship until it appears here

[liawrig.nq8rdwqa3]

Db, I see it in tasks, thanks.

[coolections]

I am not sure if I am reading correctly, but never use email as a way to see if you should ship something. Always go to your selling page and/or messages on Ebay.

[m60driver]

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@liawrig.nq8rdwqa3 wrote:

I have not received an email confirmation from EB that the buyer paid.  But -- when I went to the hub, I saw that it sold and is waiting a purchased postage label.

Should I wait for the email confirmation before shipping?

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It is not all that unusual for email confirmations to either not show up or show up about 24 hours after the sale.  It is a common minor glitch.  If the sale shows up on the sold page in the seller hub you are good to ship.