What's this guy trying to pull?

[bigdeals.etc]

Whenever a buyer messages you to request a cancellation (because it is passed the buyer cancellation request window), do you report them?

Because of the power the buyer has to affect a seller and their account, it is in every sellers interest to agree to cancel an order from a buyer anytime they request it and not ship the item out. But eBay obviously tells you it is your choice and you are not obligated to honor the request. I wonder if this is why many buyers believe the cancellation requests are actually cancellation demands. Anyway, I'm getting off topic here.

I just got a buyer (seasoned, 800+ feedback) who messaged me outside of their cancellation window and said "I need you to cancel the purchase. My water heater broke and I need all the money I can get." As an eBay seller, I honored the cancellation... as well as reported the buyer. Then I started to recall something and I did some digging. Apparently this same buyer bought a totally unrelated item from another one of my seller accounts 3 months ago. And they did the exact same thing. Same out of cancellation window, same message, same excuse, same verbiage. Back then I also honored the cancellation and also reported him.

I wonder how many other sellers has this buyer peddled that excuse to get cancellations. I highly doubt his water heater can break that often. Some of you might think I'm harsh for reporting him just because he wants to cancel outside of the eBay window. But for someone like me, he is what I would call an "inventory nightmare." Just as I would block buyers who return items frequently, I would also block ones who requests to cancel frequently.

[coffeebean832]

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@fern*wood wrote:

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I posted later in the thread wondering why sellers are even given the option to decline, since most won't know this and they are then stuck with the fees. 

@mam98031 

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I think if a buyer has not yet paid then the cancellation should be automatically accepted.

If the buyer has paid already then the seller should be given the choice because it's possible they could have shipped already or are in the process of doing so at the post office.

[myjunqueyourtreasure]

Speaking of buyer requested cancellations...I wish there was some way for those NOT to appear on my FB page for the next freaking 60 days.

And why does a buyer even have the option to leave FB after THEY cancelled?

[bigdeals.etc]

I notice there are a lot of replies that point out you can't file a UPI or the buyer won't pay if I decline their cancellation message (or even cancellation request thru the proper channel). I forgot to make it clear that all my listings (as well as this one) are IPR fixed price listings. So those facts don't apply here. The buyer already paid when he checked out. But that's beside the point because as mentioned, it's currently in the sellers best interest to honor all cancellation requests no matter how far away from the purchase. That's what was already done.

@luckythewinner  I'm not trying to forcing the buyer to buy. I'm simply reporting the buyer for falsely committing to purchase an item and handling it passed it's allowed timeframe (eBay's cancellation request window is 1 hour). If ebay allowed more time than that, then they should've extended that window to make cancellations easier. The reason I used to report this buyer was "Buyer messaged me or retracted their bid with no intention of buying my item." If it is in fact a frivolous report, then ebay can simply dismiss the report. But if it isn't, then ebay can move forward with it and add it to their data.

I like to believe that cancellation requests are similar  return requests. (I actually think it's funny ebay refers to them as requests when the biased policy supports them as demands). When a buyer sends a return request outside of the given timeframe, you are welcome to decline it and eBay should have your back. I try to think of cancellations the same way, but obviously can't because the buyer can always fall back on the return (or SNAD). That's why I feel a report buyer is in order. No seller likes it when a buyer wants to cancel an item, especially if they are abusing the system. With these reports, maybe ebay can zero in on the abusers and restrict them from filing cancellations and returns. Hmph, I'm not sure if ebay even removes cancellation privileges from buyers, lol. Does anyone know?

@coffeebean832  I could be wrong, but I'd like to think a buyer is unable to file a cancellation request if the seller has uploaded tracking info to the transaction. If that's not a function, then it definitely should be.

[mam98031]

The ONLY time a seller is blocked from being able to file a UID is when a buyer formally requests a cancellation within ONE hour of the purchase and the seller declines the cancellation request.  If the seller declines, then they can't open a UID.

This is different if a buyer emails you at some other point in time and asks for a cancellation.  That doesn't count and will not prevent a UID if the seller has the need to file one.

[bigdeals.etc]

Right, but I'm also saying with my IPR listings, I can never file UPIs anyway. So it doesn't apply here.

[mam98031]

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@bigdeals.etc wrote:

Right, but I'm also saying with my IPR listings, I can never file UPIs anyway. So it doesn't apply here.

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Then it has no bearing on this point.

[lightlily_arts]

If I get a cancellation request and I haven't mailed it yet I will cancel.   You can cancel the shipping label too if it's done within 24 hours. In my experience those buyers will find a reason (Lie) to claim a SNAD and make you pay the return shipping.  Most of my listings are fixed price and I only have a few auctions, so they are usually already paid.  I block these buyers so they can't do it again.  That list is now getting very long as I've been selling since 2000.

[coffeebean832]

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@bigdeals.etc wrote:

@coffeebean832  I could be wrong, but I'd like to think a buyer is unable to file a cancellation request if the seller has uploaded tracking info to the transaction. If that's not a function, then it definitely should be.

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I've received several cancel requests after uploading tracking but I really can't recall if any of them were through the cancel system or if they were through eBay messages.

If the package hasn't gone out yet I'll pull it from the outgoing bin and void the label- save myself the inevitable cost of return shipping.

[bigdeals.etc]

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@coffeebean832 wrote:

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@bigdeals.etc wrote:

@coffeebean832  I could be wrong, but I'd like to think a buyer is unable to file a cancellation request if the seller has uploaded tracking info to the transaction. If that's not a function, then it definitely should be.

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I've received several cancel requests after uploading tracking but I really can't recall if any of them were through the cancel system or if they were through eBay messages.

If the package hasn't gone out yet I'll pull it from the outgoing bin and void the label- save myself the inevitable cost of return shipping.

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Yea oh well. I thought it mighta been a no brainer function. Then again, buyers can file a return request (even a SNAD) before the seller even sends out the item. 🙂

[7606dennis]

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@mam98031 wrote:

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@fern*wood wrote:

One thing I want to mention that was surprising to me, unless it has been changed, if a seller declines the official 1 hour cancellation request from the buyer, they cannot then open an unpaid item case.  

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@fern*wood 

I've never heard this before.  It makes sense, I just hadn't heard it before.  Do you remember where you got that info?

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Actually, it doesn't make sense to me.  If the seller doesn't deem to cancel the transaction and the buyer then doesn't pay, to take away the seller's ability to attempt to collect a debt lawfully owed him appears to be allowing the buyer to cancel the transaction since they would bear no consequences for their actions.

[7606dennis]

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@bigdeals.etc wrote:

Right, but I'm also saying with my IPR listings, I can never file UPIs anyway. So it doesn't apply here.

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If the listing requires immediate payment for the transaction to take place and no payment was made, there would be nothing owed since no transaction took place, thus no UID could be filed.

[mam98031]

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@7606dennis wrote:

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@mam98031 wrote:

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@fern*wood wrote:

One thing I want to mention that was surprising to me, unless it has been changed, if a seller declines the official 1 hour cancellation request from the buyer, they cannot then open an unpaid item case.  

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@fern*wood 

I've never heard this before.  It makes sense, I just hadn't heard it before.  Do you remember where you got that info?

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Actually, it doesn't make sense to me.  If the seller doesn't deem to cancel the transaction and the buyer then doesn't pay, to take away the seller's ability to attempt to collect a debt lawfully owed him appears to be allowing the buyer to cancel the transaction since they would bear no consequences for their actions.

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This is ONLY on a formal cancellation request that buyers can do within one hour of the purchase.  It does NOT count on other forms of cancellation requests.

[7606dennis]

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@mam98031 wrote:

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@7606dennis wrote:

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@mam98031 wrote:

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@fern*wood wrote:

One thing I want to mention that was surprising to me, unless it has been changed, if a seller declines the official 1 hour cancellation request from the buyer, they cannot then open an unpaid item case.  

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@fern*wood 

I've never heard this before.  It makes sense, I just hadn't heard it before.  Do you remember where you got that info?

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Actually, it doesn't make sense to me.  If the seller doesn't deem to cancel the transaction and the buyer then doesn't pay, to take away the seller's ability to attempt to collect a debt lawfully owed him appears to be allowing the buyer to cancel the transaction since they would bear no consequences for their actions.

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This is ONLY on a formal cancellation request that buyers can do within one hour of the purchase.  It does NOT count on other forms of cancellation requests.

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Regardless, it is no longer a request if the seller is forced to accept it or not be allowed to attempt to collect what is owed them.  The buyer, in effect, would be cancelling the transaction themselves and the seller having no recourse.

[mam98031]

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@7606dennis wrote:

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@mam98031 wrote:

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@7606dennis wrote:

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@mam98031 wrote:

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@fern*wood wrote:

One thing I want to mention that was surprising to me, unless it has been changed, if a seller declines the official 1 hour cancellation request from the buyer, they cannot then open an unpaid item case.  

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@fern*wood 

I've never heard this before.  It makes sense, I just hadn't heard it before.  Do you remember where you got that info?

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Actually, it doesn't make sense to me.  If the seller doesn't deem to cancel the transaction and the buyer then doesn't pay, to take away the seller's ability to attempt to collect a debt lawfully owed him appears to be allowing the buyer to cancel the transaction since they would bear no consequences for their actions.

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This is ONLY on a formal cancellation request that buyers can do within one hour of the purchase.  It does NOT count on other forms of cancellation requests.

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Regardless, it is no longer a request if the seller is forced to accept it or not be allowed to attempt to collect what is owed them.  The buyer, in effect, would be cancelling the transaction themselves and the seller having no recourse.

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You are saying things in a way that was not intended.  The seller is NOT "forced" to do anything.

I personally don't mind this policy / rule.  To me it is a non issue.  It is a good business decision to cancel the transaction if it hasn't been shipped.  Far less time and money spent trying to chase a buyer that has no intention to pay.  Or let them pay, I ship and then they return the item.  So for me, I'm absolutely FINE with this.

I would rather spend my time trying to get other rules that I really oppose changed rather than one like this that has very little impact on things.

[inhawaii]

Is that Kenny Rogers?