What is the point?

[barefoot406]

I have decided not to accept returns.  It is clearly written in the buyer contract.  How can EBay void said contract and assess me with the penalty?  

[1786davycrockett]

@barefoot406 

The eBay buyer Money Back Guarantee voids out your personal "no returns" desires.

You agreed to accept the returns provisions of the eBay Money Back Guarantee when you contracted to sell with eBay.

[femmefan1946]

You can refuse returns.

The only drawback is that you may find you get fewer sales and  more Not As Described claims, because buyers see you as uncooperative.

You can NOT refuse refunds.

So you end up out your item, which might have been resalable, and the payment.

And have a Defect for being uncooperative with Claims.

Defects can lead to higher fees, restrictions on the number or value of your listings, lower placement in Search or a closed selling account.

But you are allowed to have a No Returns policy.

[albertabrightalberta]

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@barefoot406 wrote:

I have decided not to accept returns.  It is clearly written in the buyer contract.  How can EBay void said contract and assess me with the penalty?  

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Your no return policy applies ONLY to remorse return requests. That would be for changed mind, didn't like, doesn't fit, etc.

If your buyer(s) open a NAD (not as described) claim, you MUST either issue a full refund without requiring a return or accept the return, pay return shipping and issue a full refund upon receipt of the return. 

And if you don't do one of the 2 options stated above for a NAD claim, ebay will issue the refund (from your funds), let the buyer keep the now-free item, you won't get your FVF credit and you'll get a defect on your account for not handling the claim yourself.

[slati_2013]

I have "No Returns" on all my listings. If someone however requests a return, I send a shipping label. No questions asked. Even when eBay tells me I don't have to accept the return I still accept it because with eBay, you never know. They will side with the buyer even after they told you you don't have to accept the return. 

Buyer not happy, simply tell them to return for a full refund. On eBay, almost everything is returnable no matter what eBay says. 

[lacemaker3]

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@barefoot406 wrote:

I have decided not to accept returns.  It is clearly written in the buyer contract.  How can EBay void said contract and assess me with the penalty?  

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eBay will not force you to accept a return in that case, unless the buyer says that the item was not as described in some way.

If you don't deliver the item, as described, then that will void the contract between you and the buyer. That means that you voided the contract, not eBay.

[mam98031]

@barefoot406 

These are your options for a Return Policy on Ebay and how they actually work.

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to, they can accept the return and have the buyer pay the return shipping.  If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

[afrench11]

yeah, I mean we all know that if a Buyer wants to return an item - they will make up/find a reason to do it - so yes, essentially you HAVE to return stuff if you are to use Ebay as a Seller. It's pretty lame.

They hide behind this shroud of "Well they can only return if Item is Not as Described" but we all know the stories of Buyers cutting clothes or ripping their purchase - then lying and saying it not as described.

There's nothing we can do as Sellers 😞

[meme6253]

Those are the rules & we all have to play by them.

[jbbowers12012]

Hi, Technically there really is no such thing as a no return policy - As buyers can always find a way to "skate" around it.  Better to just accept returns.  Less stressfull.  IMHO Of-Course.............

[worldcoinauctions]

Respectfully disagree that it is better to accept returns. I was seeing a lot of remorse returns before I changed my policy. All on jewelry (different user ID) , I was pretty sure that returns were a form of renting the jewelry for a few weeks for free (or the cost of shipping, I always required buyer pays shipping and held to it despite some whining. Since going to no returns I have issued a few anyway after discussing with the customer, but very very few, including NAD, in 10 years, 3 accounts, can count on 1 hand.

[12345jamesstamps]

I don't have the problem with 'no returns'...

The problem is eBay allows someone to return 'how many items?' in a year or month or a week.

And is there a penalty for returning so many items?

Or can a buyer just keep returning and returning?...like we sell items on appraisal.

[ittybitnot]

The problem is eBay allows someone to return 'how many items?' in a year or month or a week.

@12345jamesstamps 

That ^^^^^^ information is secret.  There is no published information regarding how many times a buyer can play the SNAD card.  There is no number of how many times a buyer can request to cancel either.   If they run into trouble, they can simply get a new buyer ID anyway.  

[a_c_green]

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@barefoot406 wrote:

I have decided not to accept returns.  It is clearly written in the buyer contract.  How can EBay void said contract and assess me with the penalty?

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What buyer contract are you referring to? We sellers have to operate under eBay's rules, but buyers have pretty much free rein here, which definitely includes the Money Back Guarantee of a full refund if they claim that an item is Not As Described.

[stainlessenginecovers]

No Returns does NOT mean No Refunds....