What is the point of leaving feedback on ebay if negative feedback is redacted?

[eerilyowl]

I bought a dress for my son's wedding and the zip broke when I put it on at the venue just before the ceremony the zip broke. Although it was 35 days since purchase, the item was clearly defective but the seller would not engage so I tried to open a return, which she closed.

I then left honest negative feedback, which was redacted and contacted customer help who advised to contact her again and then report her if she would not resolve.  That conversation went as follows -

Me: "This item was clearly defective. A zip should not break the first time a dress is worn. I have contacted ebay and they have advised me to report you as a seller but suggested I should give you the opportunity to resolve this issue first. Do you want to try to resolve this issue?"

Seller: "Report all you like there is no resolving it came to you new and tagged condition god know me how many times you wore it you had it nearly 2 months broke the zip and want to place the blame on me ?"

Even if I had worn it everyday (a floral dress with net petticoats) it was very obviously not fit for purpose. 

Apparently nothing can be done about my feedback so she has 100% 5 stars.

[voguevintage]

If you're over the return window you're over the return window. You should have inspected the dress within the 30 day time frame. The seller had no obligation to, nor should they have been expected to, honor a return outside of that window. It is what it is. Leaving feedback of that nature after you tried to return it after the window closed and the seller refused to accept the return seems grounds for removal to me. What you're posting is more of a product review anyway.

The sad truth is this: eBay has made it so hard on sellers and sided with buyers when we're clearly being swindled so many times none of us can afford to play games anymore or go out of our way to bend the rules to help customers. We have to stick to the rules and policies because they're used to burn us so often that when they are in our favor we have to take those wins because we take so many L's. It's the environment eBay has created and we just live in it. We can't afford to bend the rules or policies in your favor because they're never, ever bent in our favor. The fact is if you had returned it within the 30 day window you would have had the seller over a barrel because that's how eBay works, but you didn't and that's why it didn't go your way. As a buyer as long as you just do things within these time frames you're win 100% of the time. That's literally all you have to do.

[chapeau-noir]

It says "You can now request buyers to revise negative or neutral feedback from the feedback comments section"  Request buyer revision.

I wouldn't bother with neuts.  I had no luck getting my neg removed per eBay (didn't bother asking the buyer), even though it was just silly.

[fashunu4eeuh]

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@rugerskick wrote:

1.  Not all negative feedbacks can be removed.

2. There is a limit on how many negative feedbacks can be removed. A max of 5 per year, and then only if they qualify as one that can be removed.

3. Ebay does not allow sellers to leave negative feedback for problem buyers.

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Hi, @rugerskick , you may have the Feedback Revision requests (that a seller sends to buyers) confused with eBay Feedback removal. There is no set number of feedback that eBay may remove. There is a limit on the number of Revision requests allowed per year.

[mam98031]

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@stephenmorgan wrote:

I have on my account that I am allowed 5 Feedback Revision Request.  Not sure what it means?  Is this asking eBay for the Revision, is it asking buyer for the Revision or is it 5 request between the buyer and eBay?

After 5 request I guess I am stuck with all Feedbacks?

I suspect eBay has learned that they should try to make sure the Seller has a positive experience as well the buyer and this is why they will mediate Feedback "a little".

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@stephenmorgan 

If a seller is getting so many negative FB that they exhaust their quantity of Revision Request forms they have available to them, then that seller should really be spending more time looking at why they are getting so many negative FB.

We earn revision forms based on how many transactions we have.  You get so many in a years time.  These are forms you can have Ebay send to a buyer to help them revise a FB they left on your account.

But NEVER EVER send one to a buyer unless you have communicated with them FIRST and they have AGREED they would revise their FB.  You want to do this for a couple reasons.  You need to tell them that the email will come from Ebay and will contain a link that will make it really easy for them to change the feedback.  The other reason is they have a short shelf life, so if your buyer is not expecting the email, they may not ever even open it and it will die of old age.  And finally if a buyer never opens the email before it retires, you can not send them another one.  It is one per transaction, no exception.

[mam98031]

I am so sorry this happened to you and on something you needed for such an important occasion.  That had to be just awful when you noticed the problem.

It is important to know your rights on the site.  The policy is known as the Money Back Guarantee [MBG].

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

You had a couple things going against you here.  While Ebay does have some very good protections in place for a buyer, they are time sensitive.  You have a generous amount of time to inspect the product you receive so you can notify your seller if they are any issues timely.  It would be unfair to sellers to leave the on the hook for issues with your purchase indefinitely.

Buyers have 30 days from the date they receive the item to file a claim within the protections that the MBG offer.  Any claim opened outside of that window is at the discretion of the seller if they want to process your claim or deny it.

As others have stated, if you open a claim and it gets closed in the favor of the seller any negative or neutral feedback you may have left on the seller's account would be removed.  That is to protect sellers from buyers opening claims outside the 30 day window and then expressing how upset they are with the seller.

Again, I am really sorry this happened at a time that was so darn important.  I hope everything worked out for you and your Son's day was FANTASTIC.  

[eerilyowl]

This is not correct.

The Consumer Rights Act requires goods to be 'Fit for purpose' and a buyer's statutory rights are against the retailer not the manufacturer.

You have 30 days from taking ownership of a product to claim a refund if it is faulty and after this time you have to give the retailer an opportunity to repair or replace it before you can claim a refund.

If you discover the fault within the first six months from delivery, it's presumed to have been there from the time you received it - unless the retailer can prove otherwise.

"During this time, it's up to the retailer to prove that the fault wasn't there at the time of delivery - it's not up to you to prove that it was" (Which)

I am saying a dress that lasts less than six weeks is not fit for purpose. 

[downunder-61]

This is eBay's platform and eBay's rules, you may wish to take it further with action against the seller, but you will not be able to achieve that through eBay as the MBG is well explained and gives definitive guidelines for using the process.

[stephenmorgan]

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@eerilyowl wrote:

This is not correct.

The Consumer Rights Act requires goods to be 'Fit for purpose' and a buyer's statutory rights are against the retailer not the manufacturer.

You have 30 days from taking ownership of a product to claim a refund if it is faulty and after this time you have to give the retailer an opportunity to repair or replace it before you can claim a refund.

If you discover the fault within the first six months from delivery, it's presumed to have been there from the time you received it - unless the retailer can prove otherwise.

"During this time, it's up to the retailer to prove that the fault wasn't there at the time of delivery - it's not up to you to prove that it was" (Which)

I am saying a dress that lasts less than six weeks is not fit for purpose. 

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Are you referring to the The Consumer Rights Act of the UK?

[mg152]

Sounds odd doesn’t it? My gosh! Wouldn’t a person at least try the dress on as soon as it arrived? 

[*madison]

Report the feedback the seller left you and it will be removed.

Sellers are not allowed to leave neg comments for buyers.

[yuzuha]

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@mg152 wrote:

Sounds odd doesn’t it? My gosh! Wouldn’t a person at least try the dress on as soon as it arrived? 

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ESPECIALLY if it's for a special occasion! Wouldn't you want to be sure it fit so you didn't have a last-minute panic?

[rugerskick]

Yeah, I was thinking revised...

[fab_finds4u]

How did you pay?

PayPal has 180 days for returns. Most credit cards have 60 days to file a chargeback.

[mam98031 · Accepted solution]

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@fab_finds4u wrote:

How did you pay?

PayPal has 180 days for returns. Most credit cards have 60 days to file a chargeback.

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Not exactly.  Sellers get this confused all the time.  PP does NOT have a RETURN policy at all.  PP customers are allowed up to 180 days to file a claim.  That is NOT the same as a return policy.

[samram68]

I too was wondering why my negative feedback left for the seller redacted. I actually updated my feedback because the seller was selling a counterfeit item, in the end I got no help.