What is Meant by "Transaction Defect Rate"?

[webuyitt]

    Can anyone explain this, exactly?

  thanks

[southern*sweet*tea]

It's the percentage of transactions you've had that had any one of two defects -  cases closed without seller resolution or a seller initiated cancellation (generally these are for out of stock situations.)

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347#section2

Transaction defect rate requirements

The transaction defect rate is the percentage of your transactions that have one or more of the following defects:

• eBay Money Back Guarantee and PayPal Purchase Protection cases closed without seller resolution
• Seller-initiated transaction cancellation

To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. Only your transactions with US buyers count toward your seller performance rating on eBay.com.

The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period.

[luckythewinner]

The Seller Hub has a pretty good definition right where it shows the transaction defect rate. 

[castlemagicmemories]

"What Exactly are eBay Seller Defects? Transaction Defect Rate: The transaction defect rate is the percentage of your total transactions that had any 1 of 2 defects. Note that these defects often measure how satisfied your buyers were with a transaction. eBay doesn't count more than 1 defect per transaction."

[gbemandrelbending]

to SIMPLIFY, it means that if a customer complains and file a grievance against you because they felt it was not a good part, then there ya go.  To much ebay LONGGGGGGGGGGG explanations by ebay reps.

[fern*wood]

---

@gbemandrelbending wrote:

to SIMPLIFY, it means that if a customer complains and file a grievance against you because they felt it was not a good part, then there ya go.  To much ebay LONGGGGGGGGGGG explanations by ebay reps.

---

That's simply not true.  Maybe you were just trying to be funny but it is misleading nonetheless.  A complaint alone doesn't mean a defect, but how you handle a complaint might result in one. 

[penguins_dont_fly]

Just to add to what sweet tea outlined above ....

This is your Seller Dashboard

https://sellerstandards.ebay.com/dashboard

This is the Help Page for Seller Standards

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

In its simplest form, the seller standards can be thought of as:

1) Have good Inventory Control. Make sure that what you have listed is actually available for sale (not out of stock)

2) Ship on time, with tracking (preferably) and get an acceptance scan within your handling time.

3) Handle your own issues. If a request/case is opened by a buyer, do not let eBay have to step in.

[tunicaslot]

sweet and lucky nailed it as far as their explanations and screenshot - Thanks guys!