eBay

synplet · ‎08-20-2018

This is a first. On one of my four selling accounts, I just got an email titled "KEEP YOUR ACCOUNT IN GOOD STANDING - PAYMENT NEEDED".

First line:

Please pay your eBay Seller fees

My fees were, and have always been, paid in full through paypal every month. The account in question had its fees paid on 8/15/18, right on schedule.

And before you ask, no, I don't think it's a spoof. The email came from collections_us@ebay.com

Yet another "improvement" apparently designed to confound the heck out of us?

ann_kid · ‎08-20-2018

I got it too. Apparently MORE TECH Problems as my bill is auto pay and was paid on 8/16 ....I typed it in to see if it was happening to anyone else. And of course it is. At least that COULD have wrote if you have already paid disrequard this notice like most billers....Frustrating all the changes and errors from ebay over the past few months. Low sells Tech Problems emails for a bill that has been paid ....

serendipity303 · ‎08-20-2018

Me too, I just posted about it as well. Looks like it happened to a lot of us. I sure as heck am not paying them twice after they lost 99% of photos on my listings! Waiting for them to offer to give me my money back... waiting... waiting... waiting...

diangraha-7 · ‎08-20-2018

I just received the same email and I verified with paypal and my bank that funds were disbursed automatically. Very odd indeed. Contacting them now.

tjglobalproducts · ‎08-20-2018

If this were from eBay it would appear in your eBay Messages in your eBay account when you log it. If it only came to your regular email and is not in your eBay Messages when you log it, it is fake.

This is a phishing email. Of course it looks real - that's how phising works. 🙂 I recommend you Forward the email to spoof@ebay.com, change your email, PayPal, and eBay passwords, scan your pc for viruses, and stop complaining about eBay. 😉

scootyhooty · ‎08-20-2018

Ditto. At least we know it's a mass glitch.

I do agree we should recieve either free listings or a Final Value credit.

a_c_green · ‎08-20-2018

@ann_kid wrote:
Frustrating all the changes and errors from ebay over the past few months. Low sales, Tech Problems, emails for a bill that has been paid ....

...and in two days, they're holding their Weekly Chat. This week's topic: managed payments. (Yes, really.) I for one can't wait... 😀

crazy-crochet · ‎08-20-2018

We have two accounts and got the email for both. Scary that they have the email addresses and the exact amount of the current fee status, the one which is not even due yet on one account. And on the second account they had the amount which was just charged by automatic payment on the 16th. I sent both emails to spoof@ebay plus tried to answer one but it came back as undeliverable. Luckily, I never hit the 'make a payment' button.

dhe1971 · ‎08-20-2018

Got the same e-mail as everyone else on this thread. My account balance is paid up and current. The eBay "experience" is really starting to tick me off. It appears that every few weeks it's a new problem. If it's this bad now, just wait until they bounce PayPal as planned, and eBay controls every aspect of all transactions...............Hot fun in the summertime....................................

equid0x · ‎08-20-2018

There is either a system glitch, or eBay has been compromised. I forwarded the message to spoof@ and abuse@. No response. The site is showing a 4 hour wait time for CS and will not allow any other contact options at this point.

I'm guessing its pretty clear they know something is going on at this point, but they need to send out a communication pronto!

accessoriesbydew · ‎08-20-2018

I believe A LOT of sellers recieved this, before googling to see if others had the issue (as you all do) I called customer service and the wait is between 3-4 hours. We're not alone, just a bug.

wherethebestcostsless · ‎08-20-2018

I got one, too, and what is even more suspicious is that the email I got contained 1)My correct name, 2) my correct eBay account name, and 3) my correct monthly fee.

I BELIEVE THAT EBAY's CUSTOMER DATABASE HAS BEEN HACKED AND WE HAVE NOT BEEN NOTIFIED! (Which is illegal under California law I do believe, or US federal law.)