What do ibdi when a buyer says something doesnt work

[meritus.k]

How should I handle a buyer who received a tool and says after a few minutes usage 8t stops working? Thus tool waa tested and it worked when I posted the item.  Buyer is nit yet asking to return it, but I'm sure he will

 It was a used tool.

[reallynicestamps]

"I regret you are unhappy with your purchase. Please return it for refund."

If they ask for a partial refund.

"I regret you are unhappy with your purchase. Please return it for refund."

If they want the cost to have it repaired.

"I regret you are unhappy with your purchase. Please return it for refund."

If they want a full refund.

"I regret you are unhappy with your purchase. Please return it for refund."

If they threaten negative feedback.

"I regret you are unhappy with your purchase. Please return it for refund."

If they open a Not As Described claim, you will have to pay for the Return Shipping Label.

If they don't use the RSL, you don't have to refund their cost for return shipping (some irate customers will buy their own) and eventually your RSL will be refunded.

When it comes back, refund.

Then if you are right relist.

If they are right, you did the right thing.

Block the customer.

The RSL is a tax deductible business expense.

[ckimodog]

@meritus.k 

Sorry for your situation.  You need to tell the buyer to file a return and accept it along with paying for the return label as well.  All buyers a 30 day money back guarantee for what ever reason.  If it doesn't work, it doesn't work and that buyer is still covered by the MBG.  Accept the return.  

Happy Selling