@wastingtime101 wrote:
That's the problem with offering partial refunds through a return. It requires the buyer to either accept or reject before you can take further action. The buyer, on the other hand, has the power to reject and immediately ask eBay to step in if it's past the seller's response window, and you'll get an unresolved case defect and forfeit fees on the transaction.
Always make sure your buyer wants the partial before offering - communicate through messages.
I believe you can contact eBay CS and tell them you want to refund without requiring a return, but they will have to step in and escalate to a case. That means they can help, but you'll have to contact them again later to appeal the defect & get a fee credit.
I had a situation a number of years ago where a buyer cancelled their credit cards and Paypal account to prevent me from refunding for a DVD that was an INR. They didn't file an INR case against me until I told them I'd just buy the bleeping DVD from AMZ and send it to them if they weren't accepting a refund. Once they filed an INR, I could no longer replace it, no time. I called CS to get them to force the refund (because even with the INR I couldn't refund, I got an error, buyer even told me they cancelled all their banking stuff to make sure I wouldn't give them a refund, what a nutjob). Anyway, after CS escalated it and forced a refund to close the INR (with me on the phone), I go a case closed without resolution defect that I wasted hours calling on to get removed. "Buyer cancelled their credit cards, how was I supposed to refund if the system wouldn't allow it?" Finally some read the messages from the nutjob and agreed with me that calling CS was my only way to get that refund issued and make the nut go away.
This is all over a $5 DVD that they could have bought on AMZ with their refund, but they wanted the one in the picture of my listing (which was lost in the mail, and shipped from Canada without tracking).
C.
