A few days ago I purchased a couple of Airtag collars for my cats, and I did the shopping with 'avoiding a dropshipper' as one of my criteria, even above 'price'. Today the package arrived, and sure enough it's clearly from a real eBay seller who had the items on-hand and packed them herself, very tenderly and with a thank-you card and invoice, and shipped fast, from the actual location cited in the listing. The collars are really nice too, but I specifically wanted to praise the seller. So I was disappointed to find that the feedback comment prompt was for the item, with all the suggested 'relevance' factors pertaining to that (including 'Condition' -seriously? for a NEW item?).
Of course you can still write whatever you want, but those suggested prompts are there for a reason. The more of them you 'check off' in your comment, the higher it will go in the results sorted by relevance. So if you really want future shoppers to know some great (or awful) things about the seller OR item, you have to aim for the AI's understanding.
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Whereas, I could say a thousand nice things (er, up to 500 characters) about the seller and my experience....
Oh and by the way, if the seller was horrible, selecting 'Negative' doesn't change the criteria either. The prompts are still about the item.. So if the seller didn't ship for several days, then cancelled the order, then wrote nasty stuff in message replies, etc., they are also treated as "irrelevant" criticisms.
But here's what I don't understand. -What determines whether the buyer is prompted to describe the item (essentially an item "review") or their experience (essentially seller feedback)? I might have assumed the former is for new items and the latter is for used. But nope, here's the feedback prompt for a brand new clothing item I purchased.
So if it's not new vs. used, then what is it???? Item category?
@estate_echoes wrote:Can you leave feedback for the second one?
Then there is this:
Yeah exactly. Why would a comment that addresses only one relevancy criteria be shown as MOST relevant, let alone 6 identical ones. -I thought one of the goals of the new(ish) relevancy sorting was to break up the uniformity of comments, make more unique one stand out.
The only thing I can guess is that buyer was actually given the experience version, which their comments do apply to all 4:
@gurlcat wrote:
@estate_echoes wrote:Can you leave feedback for the second one?
Then there is this:
Yeah exactly. Why would a comment that addresses only one relevancy criteria be shown as MOST relevant, let alone 6 identical ones. -I thought one of the goals of the new(ish) relevancy sorting was to break up the uniformity of comments, make more unique one stand out.
The only thing I can guess is that buyer was actually given the experience version, which their comments do apply to all 4:
Ah, missed that. So did you ever reply with the "experience" version you had or did you lose it?
Thanks @gurlcat for posting this. I was wondering about this the other day when I left feedback for a seller. I wonder if that is the reason for less feedback. People don't want to go through all those steps just to say they liked their purchase.
I've been lucky to get seasoned buyers who are already used to the feedback system. I was wondering why everyone was describing the item in their feedback. Just thought they really liked the item....lol...Now I know.
