We need restocking fees for cancellations

[voguevintage]

This has to be allowed. Maybe this all changes with eBay Managed Payments (which I am against, btw) and that will be one silver lining but this week alone I have has cancellations really cost me.

Now that PayPal no longer gives back our fees when we cancel a transaction, even at the buyer's request, everyone they want to cancel an order we lose money and it adds up.

This week alone I've had over $30 in cancellations. I'm tired of buyers purchasing, paying and then changing their mind or often deciding to buy it elsewhere after they shopped around because they maybe found it at a better price. They should have done that before hand.

Or worse the "my account got hacked" or "my daughter/son/father/mother/sister/cousin/friend purchased this without permission" or "accidentally purchased this".

We need to be able to charge a restocking fee equal to what the PayPal fee is. I don't think that's asking too much.

[mam98031]

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@bar-29368 wrote:
For now at least.

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All rules and policies are "for now at least".  

Besides restocking fees would not pertain to a request to cancel an order.

[mam98031]

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@kathy507 wrote:

I too think a fee should be imposed on buyers who cancel after payment.

But it should not be called a restocking fee but a cancellation fee.  And the fee should be equal to the payment processing fee which the seller loses and any eBay relisting fees that are incurred.

As for losing buyers if this happens....when is society going to stop catering to people who are irresponsible?  It is all part of the larger picture of where we are as a culture.....not my fault, not my responsibility only goes so far.  Behavior that is rewarded is behavior that will be repeated.

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Once you are in MP you won't have any costs beyond the 30 cents fee and your time.  If you are getting so many cancellations that this cost and labor is really an issue for you, you may want to look a bit closer at what is causing them and maybe something you could do to lessen the impact.  

[luckythewinner]

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@voguevintage wrote:

I also think if a buyer makes more than three offers that are accepted and then doesn't pay within a three months period they should be charged $4, of which a dollar will be sent to each impacted seller, before they can be allowed to submit offers again.

But I'm sure I'll get a lot of **bleep** for that.

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You won't get **bleep** from me, but I will point out  a couple practical issues with your idea.

First, eBay does not have the means to "extract" money from buyers - the buyer initiates the payment and chooses the funding source. 

Second, any attempt to "sanction" a buyer would likely be a wasted effort, because it takes 30 seconds to create a new eBay account and wipe the slate clean. 

I suppose eBay could ask the buyer nicely to pay $4 in order to continue using the site, but I somehow doubt that is going to succeed. 

[bonjourami]

Not with over thirty million sellers, and more joining every day.

[voguevintage]

Three more cancellations today. *sigh*

[bonjourami]

wow..I wonder why so many?

[voguevintage]

There is a reported influx I'm seeing from all sellers, so maybe people are just buying without thinking and realizing "Oh wait, we're in a pandemic and my finances are terrible right now".

But another part of it is I'm selling a lot more than usual and I'm also selling in demand items with competition and often to first time buyers who likely got to eBay because they went looking online specifically for the item.

It seems to be a lot of inexperienced eBayers "accidentally" buying but, moreover, buyers both experienced and new buying, shopping around and finding one for a better price.

But, frankly, I don't think that's a good reason to cancel. If you want to shop around, fine, but do that before you decide on buying.

[mam98031]

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@voguevintage wrote:

There is a reported influx I'm seeing from all sellers, so maybe people are just buying without thinking and realizing "Oh wait, we're in a pandemic and my finances are terrible right now".

But another part of it is I'm selling a lot more than usual and I'm also selling in demand items with competition and often to first time buyers who likely got to eBay because they went looking online specifically for the item.

It seems to be a lot of inexperienced eBayers "accidentally" buying but, moreover, buyers both experienced and new buying, shopping around and finding one for a better price.

But, frankly, I don't think that's a good reason to cancel. If you want to shop around, fine, but do that before you decide on buying.

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Maybe yes, maybe no.  While certainly sellers come her and tell us about their influx of cancellation requests.  But the flip of that isn't likely to happen.  Sellers coming here to share that they haven't seen and influx of requests.  It is just normal for thread for people to discuss issues.  And less normal to discuss the positive.

Are you seeing any common stuff between the types of items these cancellations are coming in for?