We need restocking fees for cancellations

[voguevintage]

This has to be allowed. Maybe this all changes with eBay Managed Payments (which I am against, btw) and that will be one silver lining but this week alone I have has cancellations really cost me.

Now that PayPal no longer gives back our fees when we cancel a transaction, even at the buyer's request, everyone they want to cancel an order we lose money and it adds up.

This week alone I've had over $30 in cancellations. I'm tired of buyers purchasing, paying and then changing their mind or often deciding to buy it elsewhere after they shopped around because they maybe found it at a better price. They should have done that before hand.

Or worse the "my account got hacked" or "my daughter/son/father/mother/sister/cousin/friend purchased this without permission" or "accidentally purchased this".

We need to be able to charge a restocking fee equal to what the PayPal fee is. I don't think that's asking too much.

[this*old*attic]

It’s a frustrating change to get used to, PayPal keeping their fees, but restocking really applies to merchandise that has been pulled, handled in some fashion, re-examined, put back into inventory, and accounted for with book keeping steps of some sort.

This is just a bummer cost of doing business, and it’s unlikely the cost will ever be passed to buyers.

[bigdeals.etc]

Many will disagree with you. But I’m on your side and agree. Awhile back as a compromise suggestion, I said just give a fee for cancellations requested after 1 hour of purchase. Some mentioned if you don’t let buyers cancel for free, they’ll just file SNADs and return it on your dime and you’ll be worse off. To that I say sure, I’ll take that risk.

A little off topic... is there such a thing as a buyer who no longer has cancellation privileges?

[mtgraves7984]

"We need to be able to charge a restocking fee equal to what the PayPal fee is. I don't think that's asking too much."

Well said... and you're being kind. I think it should be available and I think it should be more, even. 

[voguevintage]

I also think if a buyer makes more than three offers that are accepted and then doesn't pay within a three months period they should be charged $4, of which a dollar will be sent to each impacted seller, before they can be allowed to submit offers again.

But I'm sure I'll get a lot of **bleep** for that.

[kensgiftshop]

---

@voguevintage wrote:

This week alone I've had over $30 in cancellations.

We need to be able to charge a restocking fee equal to what the PayPal fee is. I don't think that's asking too much.

---

A restocking fee isn't for cancellations.

If you never ship the item, it doesn't need restocked.

[voguevintage]

It doesn't change the fact we get hit with fees, which is the point. There's a lot more that goes into "restocking" than the physical. If I cancel, that takes time, costs money and if it's a multi-quantity listing I have to edit the listing.

[kensgiftshop]

---

@voguevintage wrote:

It doesn't change the fact we get hit with fees, which is the point.

---

I agree with you about getting hit with the fee's when a buyer cancels, but there isn't much we can do about it.

What do you think the buyers would do, if they started getting charged a fee for canceling an order.

Ebay isn't going to do anything if they think it'll cause them to start loosing buyers.

[fashunu4eeuh]

Ebay changed the policy that allowed restocking fees in the Spring Seller Update in 2018. I feel they won't go back to the previous practice because this was a relatively recent change, and because buyers don't like restocking fees. But if they were allowed again, it is up to the buyer to decide if they want to purchase from a seller who assesses such charges. It's not like they won't know upfront. So there is really no reason not to allow restocking fees. Buyers would have a choice.

Ebay does not mind making policy changes that adversely affect the seller's bottom line. Somewhere along the line, buyers should have some responsibility for their choices. But I wonder if eBay considers restocking fees to be punitive towards buyers.

[voguevintage]

They're going to have a bigger problem when they start losing sellers.

[this*old*attic]

Sellers are easily replaceable, and sellers leaving lowers the competition for those who stay.

No one loves the PayPal change, but it’s a cost of doing business and an industry standard.

[mam98031]

Restocking fees are not likely to come back.  

However most of us will be in MP before too long.  Once you are in MP, they do refund fees [except for 30 cent] on cancellations.  

So it is a short term problem for most.

[bar-29368]

For now at least.

[dhbookds]

extrapolate the costs and add a portion onto handling fee...........

[kathy507]

I too think a fee should be imposed on buyers who cancel after payment.

But it should not be called a restocking fee but a cancellation fee.  And the fee should be equal to the payment processing fee which the seller loses and any eBay relisting fees that are incurred.

As for losing buyers if this happens....when is society going to stop catering to people who are irresponsible?  It is all part of the larger picture of where we are as a culture.....not my fault, not my responsibility only goes so far.  Behavior that is rewarded is behavior that will be repeated.