06-08-2017 06:11 PM
I had an item listed with a best offer option. The buyer sent me an offer and wrote a note along with the offer stating he would also cover the shipping cost. I accepted and sent out the invoice without the full amount of the shipping and the buyer paid that. After getting back from the post office I contacted the buyer and asked for the additional money for shipping. Needless to say he refused..saying it was too much money. I then contacted ebay and put in a dispute. Somehow the note form the best offer now was changed to " I WOULD COVER THE COST OF SHIPPING " it was in my ebay name!! Has anyone had anything like this??
06-10-2017
09:19 AM
- last edited on
06-10-2017
10:42 AM
by
kh-missy
Yes .. Thank you for researching the problem .. my main reason for starting this was not so much the money but to .. A- see if there was anyone else who knew about this .. B warn other sellers it could happen to them..
06-10-2017 09:38 AM
I'm glad to have helped in some way.
For what it's worth, it wasn't even clear to me that you were only looking for more info on any kind of error. It seemed that you wanted reimbursement for shipping and were pretty determined that your account was hacked by a buyer trying to scam you. I think this is what a lot of posters were responding to. Since a hack in this instance is very unlikely and since your listing did not include the full shipping charge this prompted some strong replies.
While there were several posts lacking in bedside manner, I think that most of the posters did want to help. A lot of the advice given was very relevant. People on these boards can be very direct and blunt and they won't sugar-coat things, but most really know their stuff. It's often worth the effort to look past the delivery and instead look at the content. While there are always exceptions, a good number of people on this board genuinely want to help other posters who are running into problems.
The reaction you received in this thread may make you re-think the way you present your initial post next time, perhaps conveying your question in a more clear and direct manner? Hindsight is 20/20, right?
Good luck with your sales!
06-10-2017 09:42 AM
06-10-2017 11:47 AM
eBay's mobile app has several known glitches. Nothing's been hacked. It's sloppy programming on the part of eBay's IT people made worse by not thoroughly testing the software/apps before they're deployed.
You posted a copy of the Best Offer notice you received on your cell phone. Can you get to a real computer, go into your Messages Inbox and look for the initial Best Offer notification you received for this transaction and post a screen shot of that?
My guess is that notification is correct in terms of who said what to whom. If it's not, than that adds to the endless list of programming issues that eBay needs to address and be aware of. But they can't do that if they don't know of the deficiency.
Thanks for your help.
@Anonymous
06-10-2017 12:39 PM
@tiramisu41 wrote:
eBay's mobile app has several known glitches. Nothing's been hacked. It's sloppy programming on the part of eBay's IT people made worse by not thoroughly testing the software/apps before they're deployed.
Well said. Those of us who have been here a while could tell some real horror stories about programming screwups, incoherent updates, incomprehensible notices and just plain misspelled words on the eBay site that took forever to resolve, and in many cases should have been detected in the first phase of peer review. (That's when you finish your code revisions, upload your revised code to the common source database, and flag it to be reviewed by the other members of your programming team.)
Just as a minor example, the Messages tab on the My eBay page had the word "Announcements" misspelled as "Annoucements" in the left-hand pane, and it sat that way for ages, until finally getting fixed within the past 1-2 weeks (by pure coincidence, shortly after I made a big fuss about it in another thread ). That's the sort of silly mistake that should have been caught immediately and never gotten out as Production code, but it did.
In the case we're talking about here, the Mobile app (which has developed a bit of a reputation for sloppy programming and flakiness) is showing the buyer's offer message under the heading of "Message from <selller_name_here>", and I would put money on the probability that the programmer intended to have "Message for <seller_name_here>" instead.
In addition, given that the seller can make a counteroffer, and the seller can attach a note for the buyer in the same manner that the buyer can attach a note for the seller , it would not surprise me at all if the programmer got his prepositions completely mixed up (English, after all, may not be his or her first language), and the seller's message to the buyer will come out labeled as being "from" the buyer by mistake. It's also possible that he wrote the seller-to-buyer coding first, copied it to produce the buyer-to-seller messaging after that, and forgot to change his prepositions.
Were you hacked? No. As a seller for over 13 years and an Information Technology professional for 30+ years, I can assure you that your account is as safe as it was before, and eBay's software is as flaky as it ever was. I'll end this saga by quoting Hanlon's Razor:
"Never attribute to malice that which is adequately explained by stupidity"
-- Robert J. Hanlon
06-10-2017 12:47 PM
@a_c_green wrote:
@tiramisu41 wrote:
eBay's mobile app has several known glitches. Nothing's been hacked. It's sloppy programming on the part of eBay's IT people made worse by not thoroughly testing the software/apps before they're deployed.
Well said. Those of us who have been here a while could tell some real horror stories about programming screwups, incoherent updates, incomprehensible notices and just plain misspelled words on the eBay site that took forever to resolve, and in many cases should have been detected in the first phase of peer review. (That's when you finish your code revisions, upload your revised code to the common source database, and flag it to be reviewed by the other members of your programming team.)
Just as a minor example, the Messages tab on the My eBay page had the word "Announcements" misspelled as "Annoucements" in the left-hand pane, and it sat that way for ages, until finally getting fixed within the past 1-2 weeks (by pure coincidence, shortly after I made a big fuss about it in another thread
). That's the sort of silly mistake that should have been caught immediately and never gotten out as Production code, but it did.
In the case we're talking about here, the Mobile app (which has developed a bit of a reputation for sloppy programming and flakiness) is showing the buyer's offer message under the heading of "Message from <selller_name_here>", and I would put money on the probability that the programmer intended to have "Message for <seller_name_here>" instead.
In addition, given that the seller can make a counteroffer, and the seller can attach a note for the buyer in the same manner that the buyer can attach a note for the seller , it would not surprise me at all if the programmer got his prepositions completely mixed up (English, after all, may not be his or her first language), and the seller's message to the buyer will come out labeled as being "from" the buyer by mistake. It's also possible that he wrote the seller-to-buyer coding first, copied it to produce the buyer-to-seller messaging after that, and forgot to change his prepositions.
Were you hacked? No. As a seller for over 13 years and an Information Technology professional for 30+ years, I can assure you that your account is as safe as it was before, and eBay's software is as flaky as it ever was. I'll end this saga by quoting Hanlon's Razor:
"Never attribute to malice that which is adequately explained by stupidity"
-- Robert J. Hanlon
Wow. Reminds me of the mistakes I constantly see on the AOL Welcome Screen with all the misspelled words and links that sometimes don't go anywhere.
Oh and ... the DSR reports I have been running? THEY MUST BE BROKEN!! I have been running them for eons .... and they have always given me results. Now I am getting less than 5.0 or NO RESULTS and I am absolutely positive my buyers within the last 2 weeks have ALL rated me 5 stars. (I know, I know, DSRs don't mean anything to anyone but me ... lol).
06-10-2017 12:54 PM
@plumbingspecials wrote:No, you weren't hacked. You were duped into paying for the shipping, and by your own actions (he paid the invoice that YOU sent him)..
I don't think it's fair to say the buyer duped the seller.
The details of *how* the buyer would pay for the shipping should have been addressed and agreed upon by both parties up front. If one didn't instigate that discussion, the other should have before the item was shipped. That lack of communication was a major factor in why this transaction went south as it did.
06-10-2017 01:25 PM
06-10-2017 05:23 PM
Even if it was the buyer who said he would cover shipping costs over and above his offer the shipping costs were $15.00. He did not say he would cover the WHOLE shipping cost~~because the whole shipping cost quoted by the OP was $15.00. I've had buyers who have made offers but add into their offer that they will pay the shipping cost over and above their offer~~meaning that if I have a $10.00 shipping charge they understand that is above and beyond their offer. Then I've had buyers who make an offer and want shipping included in their offer. So even if it was the buyer who made that statement he only meant his offer was for the items and he would pay the shipping costs ($15.00) over & above his $30.00 each offer (not $15.00 each) because that wasn't the posted shipping charges.
06-10-2017 07:33 PM
06-11-2017 04:07 AM
Even IF the buyer said he would send the shipping label to the OP because his company gets such a discount rate on shipping, why did the OP take it to the post office, ship it and pay $78.00 out of his own pocket to ship it? The buyer had no intention of giving the OP money to cover HIS full rate for shipping~~he was willing to send a cheaper shipping label to the OP. Once the OP went ahead and shipped it there was no need for the buyer to issue a shipping label. He was also not obligated to send the OP money to cover the OP's shipping cost.
OP should have taken it to the post office, gotten a shipping quote and taken it back home with him and informed the buyer of the shipping cost and waited for the label~~IF the buyer was indeed going to send him one. The buyer had already paid the OP the $15.00 shipping as stated in the auction terms and refused to shell out another $63.00~~I don't blame him.
If the OP is pushing for ebay to force the buyer to pay another $63.00 he'd better watch out~~it very well could come back and bite him.
06-11-2017 05:29 AM
06-11-2017 06:20 AM
You are being funny, right?
06-11-2017 06:35 AM
06-11-2017 07:10 AM
I find it amusing somewhat but there are posters that believe the buyer ripped off the OP~~the buyer should pay the OP the $63.00, that there was a glich that shows the OP saying he would cover the shipping cost, etc..